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Windows 7: Windows stuck at "Checking for updates" and other problems

05 Jul 2016   #1
Gabriel25569

Windows 7 Ultimate 64 bits
 
 
Windows stuck at "Checking for updates" and other problems

When I click to search updates, it stays stuck at the screen "Checking for updates...". I left there for 20 hours and it is still stuck.
My computer is having other problems too.
  • sfc /scannow doesn't works (Windows resource protection could not start the repair service)
  • My computer isn't shutting down. It stays on this screen: Screenshot by Lightshot
Recently my computer failed on updating windows and I couldn't initialize my machine. So I entered in secure mode and typed this command on cmd: Dism /image:C:\ /cleanup-image /revertpendingactions. But the problems were happening before I did this.

*Sorry for bad english


My System SpecsSystem Spec
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05 Jul 2016   #2
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Gabriel,

been using slmgr /rearm, by any chance.

Looking back over your earlier posts, Axe0 was wrong, your install was/is non-genuine.

If you have purchased yet another key, run this tool copy/paste the output

Roy
My System SpecsSystem Spec
05 Jul 2016   #3
Gabriel25569

Windows 7 Ultimate 64 bits
 
 

Ok, so I'm confused now..
My windows is not genuine? And what is this slmgr /rearm that your talking about?
My System SpecsSystem Spec
.

05 Jul 2016   #4
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Gabriel,

run the Mgadiag tool copy/paste the output
http://go.microsoft.com/fwlink/?LinkID=52012

If the 4th line is still showing this data then it is non-genuine
>> Cached Online Validation Code: N/A, hr = 0xc004f012 <<

the slmgr /rearm is a temporary fix for non-genuine issues.


Roy
My System SpecsSystem Spec
05 Jul 2016   #5
Gabriel25569

Windows 7 Ultimate 64 bits
 
 

I ran this tool and the program stoped working. I restarted my computer and nothing on the computer worked. I couldn't even open a folder in the desktop. Then, I restarted it again and it is normal now. The windows I'm using know is activated with a key I bought, and it is the same as the post that you read. So what do I do?
My System SpecsSystem Spec
05 Jul 2016   #6
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Please run the tool again and copy/paste the report.
There are 3 parts to windows update
Licenced/activated/registered.
If any 1 of the 3 is not upto date then you cannot update.

Roy
My System SpecsSystem Spec
05 Jul 2016   #7
Gabriel25569

Windows 7 Ultimate 64 bits
 
 

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-QJRJ9-JGQ3X-Q2289
Windows Product Key Hash: pkj7QismGaZvxHZ6Ppdc5hLu06Y=
Windows Product ID: 00426-069-6735527-86008
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {4E422ED8-48F4-4D1B-8883-66B7FC52D805}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.160516-0600
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Opera\launcher.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{4E422ED8-48F4-4D1B-8883-66B7FC52D805}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-Q2289</PKey><PID>00426-069-6735527-86008</PID><PIDType>5</PIDType><SID>S-1-5-21-1118310020-1979545699-1490962047</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1101   </Version><SMBIOSVersion major="2" minor="5"/><Date>20130419000000.000000+000</Date></BIOS><HWID>BAB93607018400F2</HWID><UserLCID>0416</UserLCID><SystemLCID>0416</SystemLCID><TimeZone>Hora oficial do Brasil(GMT-03:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Versão do serviço de licença do software: 6.1.7601.17514

Nome: Windows(R) 7, Ultimate edition
Descrição: Windows Operating System - Windows(R) 7, RETAIL channel
Identificação da Ativação: a0cde89c-3304-4157-b61c-c8ad785d1fad
Identificação da Aplicação: 55c92734-d682-4d71-983e-d6ec3f16059f
PID estendido: 00426-00172-069-673552-00-1046-7600.0000-3562015
Identificação da Instalação: 017436908426031376200050649863355511175123391610756611
URL do Certificado do Processador: http://go.microsoft.com/fwlink/?LinkID=88338
URL do Certificado da Máquina: http://go.microsoft.com/fwlink/?LinkID=88339
URL da Licença de Uso: http://go.microsoft.com/fwlink/?LinkID=88341
URL do Certificado da Chave do Produto (Product Key): http://go.microsoft.com/fwlink/?LinkID=88340
Chave do Produto (Product Key) Parcial: Q2289
Status da Licença: Licenciado
Contagem de rearmação restante do Windows: 3
Hora confiável: 05/07/2016 19:39:49

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 6:1:2016 07:58
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: PAAAAAEABAABAAEAAAADAAAABQABAAEAln24SQQJEDNU8uJrOJjkwrQuipuygjlTpqNIqEQOfthLVXYy

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			041913		APIC1106
  FACP			041913		FACP1106
  HPET			041913		OEMHPET 
  MCFG			041913		OEMMCFG 
  OEMB			041913		OEMB1106
  SSDT			A M I 		POWERNOW
Windows Update was working a few days ago.
My System SpecsSystem Spec
05 Jul 2016   #8
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

As i said earlier,
if that code is still present the install is non-genuine
AND IT IS.

Someone has been selling this licence on the internet, it has now reached the stage that MS have picked it up, because of multiple activations.
(also its widely published on the net).

Unfortunately you will have to purchase another licence.
You could speak to MS and report the vendor, they MIGHT give you another licence unlikely to be W7.

If you look at this other post from this forum you will see the same key
Bsod, driver_power_state_failure

Roy
My System SpecsSystem Spec
05 Jul 2016   #9
Gabriel25569

Windows 7 Ultimate 64 bits
 
 


No other way to solve this problem?
My System SpecsSystem Spec
06 Jul 2016   #10
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Sorry No.

Roy
My System SpecsSystem Spec
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