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Windows 7: Windows Update is not functioning (Code 8007370A)

07 Jul 2016   #11
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

OOOOH Silly me,
IN that case please run SURT FIRST,
REBOOT
Then try Normal mode for SFC, if not safe mode.

Roy


My System SpecsSystem Spec
.
07 Jul 2016   #12
Alotty

Windows 7 Home Premium 64-bit SP1
 
 

Unfortunately I just found out that I am no longer able to run sfc in safe mode. It gives me the same error message I was getting while running it in normal mode.

I have attached both of the CheckSUR logs.


Attached Files
File Type: log CheckSUR.log (29.7 KB, 4 views)
File Type: log CheckSUR.persist.log (118.6 KB, 0 views)
My System SpecsSystem Spec
07 Jul 2016   #13
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Alotty,
SURT is still reporting a Korean identity in the Games section
Can you go
Control panel > Program & features >> turn features on/off (top left of GUI) a smaller window will open, takes a couple mins to populate
Uncheck Games

REBOOT
re run surt again

Now the other errors can you run this tool, save it to your desktop DO NOT DELETE IT YET
http://www.sysnative.com/niemiro/apps/SFCFix.exe
  1. Work through any on-screen prompts and then await completion (runtime is approximately 15 minutes).
  2. Once it has finished, if there are any unrepaired corruptions (the tool will notify you if it has succeeded in repairing all corruptions if they're simple in which case we're no longer needed) or unresolved problems with your computer, you need to post us the complete logfile which opens on exit. Simply copy (Ctrl-A, Ctrl-C) and paste (Ctrl-V) the entire logfile
ROY

ATTACHMENTS ARE FOR NEXT POST DO NOT DO ANYTHING WITH THEM
My System SpecsSystem Spec
.

07 Jul 2016   #14
Alotty

Windows 7 Home Premium 64-bit SP1
 
 

Hey roy,

I do not know why but the window that is supposed to allow you to turn features on or off is empty.

Should I go on with the rest of the steps in your post?

Edit: Ahem, I went ahead with the SFCFix.exe file you posted; here are the results.

Quote:
SFCFix version 3.0.0.0 by niemiro.
Start time: 2016-07-08 00:52:23.278
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.




AutoAnalysis::
WARNING: Unicode Registry Corruption Detected: HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_microsoft-windows-s..inboxgames-freecell_31bf3856ad364e35_6.1.7600.16385_none_b466b741b68bd2<a
WARNING: Unicode Registry Corruption Detected: HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_microsoft-windows-s..iuminboxgames-chess_31bf3856ad34e35_6.1.7600.16385_none_d0c99374981840d5
WARNING: Unicode Registry Corruption Detected: HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_microsoft-windows-s..l-inboxgames-hearts_31bf3856ad364e35_6.1.7600.1385_none_4ffeefd67d89d45b
WARNING: Unicode Registry Corruption Detected: HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_microsoft-windows-s..nboxgames-cardgames_31bf3856ad364e35_6.1.7600.1385_none_9888c15ccd6f74c7
WARNING: Unicode Registry Corruption Detected: HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_microsoft-windows-snmp-winsnmp-api_31bf3856ad364e35_6.1.7601.17514_none_3e73280d941fcaf
FAILED: Could not repair missing store directory C:\Windows\winsxs\amd64_microsoft-windows-cdosys.resources_31bf3856ad364e35_6.1.7601:17514_en-us_be70d05ad88f9345 with error code 0x10B.




SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 1
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 1
SURT total detected corruption count: 22
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2016-07-08 00:55:57.412
----------------------EOF-----------------------


Attached Thumbnails
Windows Update is not functioning (Code 8007370A)-2016-07-08_00h42_38.png  
My System SpecsSystem Spec
07 Jul 2016   #15
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Alotty,
Not yet
Can you follow this tutorial
Games Explorer Folder - Delete a Game

chess_31bf3856ad34e35_6.1.7600.16385_none_d0c99374981840d5
hearts_31bf3856ad364e35_6.1.7600.1385_none_4ffeefd67d89d45b
freecell_31bf3856ad364e35_6.1.7600.16385_none_b466b741b68bd2<a
purbleplace_31bf3856ad364e35_6.1.7600.16385_nonp_622070221822eb39

remove any version in your case its possible there are duplicates

Back tomorrow

Is your computer time correct?

Roy
My System SpecsSystem Spec
07 Jul 2016   #16
Alotty

Windows 7 Home Premium 64-bit SP1
 
 

I followed the tutorial you posted and the 4 games listed have disappeared from the Games folder. While going Step 4 of the tutorial I didn't find any subkeys related to said games.

I believe my computer time is correct. It says it's being automatically synchronized with time.windows.com.

Edit1: Should I also remove the Card Games?
Edit2: Added log of Checksur after removing the 4 games.


Attached Files
File Type: log CheckSUR.log (29.7 KB, 3 views)
My System SpecsSystem Spec
08 Jul 2016   #17
Alotty

Windows 7 Home Premium 64-bit SP1
 
 

By the way, should I delete the corrupted registry keys listed here?
My System SpecsSystem Spec
08 Jul 2016   #18
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Alotty,
the results from the SFCFix tool are not very encouraging.
The corruption is deeper rooted than i had hoped,
Quite possibly caused by malware, have you recently been infected?

As your install is sytem builder i assume you still have the original installation discs, i suspect that the only way to repair your comp is either

System repair or
IF you were infected a clean re-install .

Please can you confirm whether or not if you were infected.
links for the above options

Repair Install

Clean Install Windows 7


Roy
My System SpecsSystem Spec
08 Jul 2016   #19
Alotty

Windows 7 Home Premium 64-bit SP1
 
 

Hey Roy,

I don't think I've been infected recently. After I started having problems I ran multiple scans with my Antivirus and with MalwareBytes anti-malware. Neither of the two seemed to find any serious threat.
My System SpecsSystem Spec
08 Jul 2016   #20
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Alotty,
Have sent you a private message.

Reply as you see fit.


Roy
My System SpecsSystem Spec
Reply

 Windows Update is not functioning (Code 8007370A)




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