Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Can't update Silverlight from Windows update (KB3162593)

09 Jul 2016   #1
Balema

Ultimate 64-bit
 
 
Can't update Silverlight from Windows update (KB3162593)

I am trying and each time it fails...it tries to create a restore point (too much time) and it finally gives me error 643, any ideas how to solve it?

Thank you in advance!


My System SpecsSystem Spec
.
09 Jul 2016   #2
AddRAM

Windows 7 Pro x64 Windows 10 Pro x64
 
 

I wouldn`t even try to update it, that update caused system file corruption. I would just hide it. If all your web pages open fine, you don`t need the update.

What is Microsoft Silverlight and why do I need it? - Microsoft Community

What Is Silverlight? Do I Really Need It? I've Lost My Internet!
My System SpecsSystem Spec
10 Jul 2016   #3
Balema

Ultimate 64-bit
 
 

Thank you for your answer but what about installing the update... I mean it is the first time (I have Windows 7 for 6 years) that I can't update a thing... And to be honest first time I hear an update of Microsoft causes system file corruption. Why are they not taking back the update if it is bad?

Thank you very much in advance!
My System SpecsSystem Spec
.

10 Jul 2016   #4
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Balema,
Your comment i cant update a thing.
Is more of a problem
Lets have a look at the results from this tool
http://go.microsoft.com/fwlink/?LinkID=52012

And one days worth of info from your windowsupdate log.

MS have issued quite a few bad updates.
In regard to Silverlight i have actually rolled it back, kept causing me problems

Roy
My System SpecsSystem Spec
10 Jul 2016   #5
Balema

Ultimate 64-bit
 
 

Thank for your answer!

I have run the tool, now what do you want me to copy so you can see it, it has many things...
My System SpecsSystem Spec
10 Jul 2016   #6
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Yes please

Roy
My System SpecsSystem Spec
10 Jul 2016   #7
Balema

Ultimate 64-bit
 
 

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-FMQBF-7H2G8-3J43C
Windows Product Key Hash: tTZ0V8g+Mxpile2yvFQmA4RkvVk=
Windows Product ID: 00426-OEM-9141204-91979
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {2B596BBF-D674-4745-A980-816313CB5198}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.160516-0600
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{2B596BBF-D674-4745-A980-816313CB5198}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3J43C</PKey><PID>00426-OEM-9141204-91979</PID><PIDType>3</PIDType><SID>S-1-5-21-825374558-1005127703-3835376073</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>X58A-UD5</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>Ff1</Version><SMBIOSVersion major="2" minor="4"/><Date>20110515000000.000000+000</Date></BIOS><HWID>9B683C07018400FE</HWID><UserLCID>0408</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GTB Standard Time(GMT+02:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: cfb3e52c-d707-4861-af51-11b27ee6169c
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00182-412-091979-02-1032-7600.0000-0332013
Installation ID: 006995924933317075716483194815298722393324036811385970
Processor Certificate URL: SpcService Web Service
Machine Certificate URL: RacService Web Service
Use License URL: UseLicenseService Web Service
Product Key Certificate URL: PkcService Web Service
Partial Product Key: 3J43C
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 10/7/2016 8:07:10 μμ
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 4:18:2016 21:45
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
 
HWID Data-->
HWID Hash Current: PgAAAAIABwABAAEAAQADAAAAAQABAAEACrZk0pnz79gIhap/wtLCj3yH+gEavcLDSB8agOCZIhdk/ljV6oI=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name OEMID Value OEMTableID Value
  APIC   GBT     GBTUACPI
  FACP   GBT     GBTUACPI
  MCFG   GBT     GBTUACPI
  EUDS   GBT     
  MATS   GBT     
  TAMG   GBT     GBT   B0
  SSDT   INTEL  PPM RCM
My System SpecsSystem Spec
10 Jul 2016   #8
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Thats lookin OK,
Can i still see the entries from the Windowsupdate log.

Roy
My System SpecsSystem Spec
11 Jul 2016   #9
Balema

Ultimate 64-bit
 
 

From where I can give you that Roy?
My System SpecsSystem Spec
12 Jul 2016   #10
Balema

Ultimate 64-bit
 
 

Is this OK?


Attached Files
File Type: log WindowsUpdate.log (1.70 MB, 3 views)
My System SpecsSystem Spec
Reply

 Can't update Silverlight from Windows update (KB3162593)




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Windows 7 - Update KB976932 and KB982526 update failure- error 800b100
Hey, I'm trying to install update KB976932 (Windows Service pack 1 for 64bit) and KB982526 (Microsoft .NET Framework 3.5 SP1) but I keep getting error 800b100 which stops me from doing so. I've tried deactivating my firewall; manually installing from the microsoft website; and using the...
Windows Updates & Activation
Microsoft Silverlight Update KB2977218
This update was offered by Windows Updates this week - do I need it? I have two machines. On my gaming rig Silverlight updates were previously hidden so I don't get offered them now, whereas on my work machine (basically used for browsing, Office 2010 and Adobe reader, I don't do any...
Windows Updates & Activation
update trying to install silverlight and bing bar
simply put I hate silverlight and have no use for it or the bing bar but every time I get updates its always there telling me to install it I right click and "hide update" but it comes back every time I go back there a few times I ended up almost installing it and this is a problem how can I...
Windows Updates & Activation
Unable to install Windows Update: Update Kernel-mode driver framework
I am unable to update the Kernel-mode driver framework ver 1.11 for windows 7 for x64-based systems (KB2685811). I get error: 80073712 Also, I am getting BSOD/stop errors in normal mode that say anything from: -memory_management 0x0000000001a, - "A device driver attempting to corrupt the...
Windows Updates & Activation
Update for Microsoft Silverlight (KB2416427)
win 7 Pro MS Silverlight update refuses to update. Reason given: 'update encountered an unknown error'. And the 'important update' msg will not go away. Suggestions welcome. Tks
Windows Updates & Activation
Silverlight Update Issue
When I try to install this new Silverlight update that was released yesterday, I lose my Internet Access. Windows cannot detect the problem when I try and diagnose the problem. I have not idea what is causing the issue. I have reset my router and modem and that didn't help. I am sure that this...
Windows Updates & Activation


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 05:45.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App