Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Windows Update Error

16 Jul 2016   #1
Problematic123

win 7 prof 64bit
 
 
Windows Update Error

I have a windows update problem, searching for updates take a very long time.So i started downloading windows update diagnostic, and i got the error 0x80070005

how to fix it? i went to several websites, but wont work
https://support.microsoft.com/en-sg/kb/968003,
http://answers.microsoft.com/en-us/w...1-720bb97bd78d


attached is the windows update diagnostic test results

Please help me, URGENT

-problematic




Attached Images
Windows Update Error-w.jpg 
My System SpecsSystem Spec
.
16 Jul 2016   #2
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

The error code relates to Access denied.
please run this tool copy/paste the output
http://go.microsoft.com/fwlink/?LinkID=52012

and from the WindowsUpdate log, todays entries please

Roy
My System SpecsSystem Spec
16 Jul 2016   #3
Problematic123

win 7 prof 64bit
 
 

here are the results from the tool
as for the WindowsUpdate log, do u mean by this?
https://support.microsoft.com/en-sg/kb/902093


P.S Because its 11pm soon at my side, i might be offline.

-problematic


Attached Files
File Type: txt MGADiag.txt (4.5 KB, 3 views)
My System SpecsSystem Spec
.

16 Jul 2016   #4
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Problematic,

SUGGEST YOU PRINT THIS REPLY


Forget about the log file, You have a bigger problem,
Do you have access to a W7 iso or usb??
(if not could be a factory reset)

From the report
Licensing Data-->
C:\Windows\system32\slmgr.vbs(22, 1) Microsoft VBScript runtime error: ActiveX component can't create object: 'Scripting.Dictionary'
And

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:
And

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]



The first error is can be very awkward to fix,
and on most occassions the only recourse was a repair install, hence my earlier question
Repair Install

We can try and sort it, but it could take some time, me being in England.
Hence the long post

For starters, and do it in order please

reset IE settings to default
Controlpanel >> internet options >> Advanced >> restore defaults, (box at bottom)

re-register script engine, from a run command
regsvr32 vbscript.dll

fix for errors 2,3
please run KB971033

REBOOT x2

rerun the tool
errors 2,3 should be gone, it may clear error ,1 but im not confident

IF the errors are gone try and update.

if not
open a Command Prompt and cut and paste the following:

reg query "HKEY_CLASSES_ROOT\CLSID\{B54F3741-5B07-11cf-A4B0-00AA004A55E8}"


Response should be:
HKEY_CLASSES_ROOT\CLSID\{B54F3741-5B07-11cf-A4B0-00AA004A55E8}
(Default) REG_SZ VB Script Language

reg query "HKEY_CLASSES_ROOT\CLSID\{B54F3741-5B07-11cf-A4B0-00AA004A55E8}\InprocServer32"

Response should be:
HKEY_CLASSES_ROOT\CLSID\{B54F3741-5B07-11cf-A4B0-00AA004A55E8}\InprocServer32
(Default) REG_SZ C:\Windows\system32\vbscript.dll
ThreadingModel REG_SZ Both

Any errors between the them are usually caused by
an over zealous AntiVirus install
Registry cleaners or optimiser programs.
OR MALWARE, have you been infected recently?

Before we get around to fixing these
IF an AV name is shown in the response to the query please un-install it with thier removal tool.
remove any optimiser program or registry cleaner
note if you use CCleaner uncheck the clean registry option.
If malware please post the log clearence details.

next using regedit navigate to, it should look like this(see screenshot)
note DO NOT WORRY ABOUT THE UNKNOWN ACCOUNT, MS have introduced this it relates to the APPStore

HKEY_CLASSES_ROOT\CLSID\{B54F3741-5B07-11cf-A4B0-00AA004A55E8}\InprocServer32

BEFORE DOING THE FOLLOWING,
please post the results of the previous actions, we may/may not have to do anything more

The final fix
complete a sytem restore and run ERUNT
ERUNT Download

now run this installer to reset permissions
http://www.sevenforums.com/attachmen...script_fix.msi

REBOOT

Try updating


Roy


Attached Thumbnails
Windows Update Error-inproc.png  
My System SpecsSystem Spec
16 Jul 2016   #5
Problematic123

win 7 prof 64bit
 
 

Uh I dont have any win 7 iso or usb,
So we cant do repair install?

Just follow ur steps,starting from resetting IE settings?



I suck at IT stuff, so please guide thru

Thanks
-Problematic
My System SpecsSystem Spec
16 Jul 2016   #6
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Problematic
the instructions are in the post
thats why i said print it out.


Roy
My System SpecsSystem Spec
17 Jul 2016   #7
Problematic123

win 7 prof 64bit
 
 

Hi Roy,

if i am not wrong, i have to run this right?

https://support.microsoft.com/en-us/kb/971033

after re-register script engine?
My System SpecsSystem Spec
17 Jul 2016   #8
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

yes please

Roy
My System SpecsSystem Spec
17 Jul 2016   #9
Problematic123

win 7 prof 64bit
 
 

Hi Roy,

Bad news, it cannot run. The installer stuck at this screen. Ran it for 1hr, still same .
It looks like i cant search for any updates

-Problematic


Attached Images
Windows Update Error-well-looks-like-i-got-more-problems-ran-1hr-full-still-showing-screen.jpg 
My System SpecsSystem Spec
18 Jul 2016   #10
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Thats unfortunate,
can you run this script instead, report any message

net stop sppsvc

cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
ren tokens.dat tokens.bar
net start sppsvc
cscript.exe %windir%\system32\slmgr.vbs /rilc


then carry on with the rest of the instructions.

Roy
My System SpecsSystem Spec
Reply

 Windows Update Error




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Windows 7 - Update KB976932 and KB982526 update failure- error 800b100
Hey, I'm trying to install update KB976932 (Windows Service pack 1 for 64bit) and KB982526 (Microsoft .NET Framework 3.5 SP1) but I keep getting error 800b100 which stops me from doing so. I've tried deactivating my firewall; manually installing from the microsoft website; and using the...
Windows Updates & Activation
Windows Update fails to update, error code 800F081F
My Windows Update has been failing to update for a while now and I can't seem to find the solution. Here's the run-down of what happens step by step: Launch an update scan for Windows Update It scans for a few seconds then says: Once I click Install it begins to "Install and Update," but then...
Windows Updates & Activation
Windows Update fails in Update Check. Error code C80003FA.
Hello, I recieve error C80003FA whenever I do a Windows Update run. It doesn't get past the stage of checking for updates. I've tried several fixes including: - Waiting 15 minutes and running Windows Update again. - Letting Windows Update run on its own schedule. - SFC /Scannow -...
Windows Updates & Activation
Windows update error code 2 on installing security update .NETF 4.52
Hi everybody I get windows update error code 2 on installing Security Update for Microsoft .NET Framework 4.5, 4.5.1 and 4.5.2 on Windows 7, Vista, Server 2008, Server 2008 R2 x64 (KB2978128) I have also some other errors installing Internet Explorer 11. I have used "sfc /scannow" command...
Windows Updates & Activation
Windows Update Error 80070002 & Windows Update Diag Error 0x8007370B
ASUS Desktop PC CM6850 Series Windows 7 Home Premium SP1 64-bit Core i7 4GB RAM 500GB HDD Windows updates not working for a while. Initial was 8007370B appearing in the Windows Update window when searching for updates. Found bad memory using Memtest86+ and pulled the stick. Other stick...
Windows Updates & Activation
Windows update error 9C48, Internet Explorer update.
Hello. It all started couple of days ago when I wansn't able to start my Skype, because at the login window Skype uses Internet Explorer:( I've been trying couple of days to do something. At first I was getting internet explorer 10 update error, but somehow, magically, that update installed, but...
Windows Updates & Activation


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 16:25.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App