Windows Update error code 80080005

Page 3 of 3 FirstFirst 123

  1. Posts : 15
    Windows 7 Home Premium 64bit.
    Thread Starter
       #21

    Back

    torchwood said:
    please complete all the instructions in my last post.

    Roy
    Ok

    torchwood said:
    Were the errors i mentioned, in the 1st run of the tool ??
    (now gone??)
    Didn't got them at all.
    torchwood said:
    Did you run KB971033 ?
    No.
    torchwood said:
    https://support.microsoft.com/en-us/kb/883821
    and run the fix's for the following error codes
    0x80072ee7
    0x8024402c
    The fixes on Microsoft page don't work with Windows 7 so:
    - I checked the Hosts file manually >> no Microsoft/Windows addrexxes.
    - Reset the Proxy settings via command line.
    torchwood said:
    Found a problem with Windows Update Datastore (Error 0x8024402C) but it run for hours and couldn't repair it.
    torchwood said:
    And finally can you rerun the tool after the chaXXXs,
    I would like to see it ALL
    the MGADiag tool?
    re-run it, seems to give the same report i posted last time.
    .
    Last edited by wsept2016; 30 Jul 2016 at 11:06. Reason: rapport = report
      My Computer


  2. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #22

    I beleive that torchwood is requesting you to complete this tutorial by Brink and post the complete report here as per the tutorial.

    I see no previous complete report posted.
    This complete report will help torchwood give further guidance.

    Thank you for your understanding.

    Jack
      My Computer


  3. Posts : 15
    Windows 7 Home Premium 64bit.
    Thread Starter
       #23

    Layback Bear said:
    I beleive that torchwood is requesting you to complete this tutorial by Brink and post the complete report here as per the tutorial.

    I see no previous complete report posted.
    This complete report will help torchwood give further guidance.

    Thank you for your understanding.

    Jack
    Ok this one
    HTML Code:
    https://www.sevenforums.com/windows-updates-activation/234159-windows-genuine-activation-issue-posting-instructions.html
    Thank you Layback Bear.

    There it is:
    HTML Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-YYYYY-YYYYY-RMV82 (by wept2016)
    Windows Product Key Hash: +YYYYYYYYY/YYYYYYYYY= (by wept2016)
    Windows Product ID: 00359-OEM-8992687-00095
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {BAC03417-9CA8-4547-9859-410025C5DAAF}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.150715-0600
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Professional Plus 2007 - 103 Blocked VLK
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{BAC03417-9CA8-4547-9859-410025C5DAAF}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-1172584676-3174439509-2524665059</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Studio 1749</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A08</Version><SMBIOSVersion major="2" minor="6"/><Date>20110324000000.000000+000</Date></BIOS><HWID>1B4B3E07018400FC</HWID><UserLCID>040C</UserLCID><SystemLCID>040C</SystemLCID><TimeZone>Paris, Madrid(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>CL09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89409-707-1528066-65565</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/></Applications></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Version du service de licences logicielles : 6.1.7601.17514
    
    Nom : Windows(R) 7, HomePremium edition
    Description : Windows Operating System - Windows(R) 7, OEM_SLP channel
    ID d’activation : d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    ID d’application : 55c92734-d682-4d71-983e-d6ec3f16059f
    PID étendu : 00359-00178-926-800095-02-1036-7600.0000-1032010
    Identificateur d’installation : 004464613303304861930012958054320081539386187751126880
    URL du certificat du processeur : http://go.microsoft.com/fwlink/?LinkID=88338
    URL du certificat de l’ordinateur : http://go.microsoft.com/fwlink/?LinkID=88339
    URL de licence d’utilisation : http://go.microsoft.com/fwlink/?LinkID=88341
    URL du certificat de clé de produit : http://go.microsoft.com/fwlink/?LinkID=88340
    Clé de produit partielle : RMV82
    État de la licence : avec licence
    Nombre de réinitialisations de Windows restant : 4
    Heure approuvée : 30/07/2016 14:56:48
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 4:23:2016 01:09
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: PAAAAAIAAgABAAEAAgACAAAABQABAAEA6GFWtMYnTjSaUcas/q4ovN6IELFiPTo4bIp8I9pecoq+QVxd
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            PTLTD              APIC  
      FACP            INTEL         CALPELLA
      HPET            INTEL         CALPELLA
      BOOT            PTLTD         $SBFTBL$
      MCFG            INTEL         CALPELLA
      OSFR            DELL          DELL    
      SLIC            DELL          CL09   
      SSDT            PmRef        CpuPm
      My Computer


  4. Posts : 7,097
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       #24

    Well for starters
    DO NOT AMEND THE OUTPUT

    Your Office is >>Counterfiet<< GET RID of it, there are free alternatives

    RERUN the tool after its gone, and KB971033 has been run
    do not change any details, IM NOT STUPID

    So if you want any further help follow instructions

    Roy
      My Computer


  5. Posts : 15
    Windows 7 Home Premium 64bit.
    Thread Starter
       #25

    torchwood said:
    Well for starters
    DO NOT AMEND THE OUTPUT

    Your Office is >>Counterfiet<< GET RID of it, there are free alternatives

    RERUN the tool after its gone, and KB971033 has been run
    do not change any details, IM NOT STUPID

    So if you want any further help follow instructions

    Roy
    I hide Part of the Key (that was clear on the report), that's all

    and i assure you, i did not ran the KB971033, my Windows 7 is genuine it came with the machine so i have no problem authenticating it but i really need Office now, can you still help, i'll try to get an alternative later.

    why STUPID? i don't know which thing i did made you feel that way but i am sorry.

    I ask again can you still help please? :)
    .
      My Computer


  6. Posts : 7,097
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       #26

    ONLY IF YOU FOLLOW MY INSTRUCTIONS

    UNTIL YOU REMOVE OFFICE
    >>> I CANNOT HELP YOU <<<

    RUN KB971033

    REPOST MGADIAG REPORT OUTPUT

    STUPID IN THIS CASE -- MEANS I CAN TELL IF YOU CHANGE ANY DETAILS.

    Roy
      My Computer


  7. Posts : 15
    Windows 7 Home Premium 64bit.
    Thread Starter
       #27

    torchwood said:
    ONLY IF YOU FOLLOW MY INSTRUCTIONS

    UNTIL YOU REMOVE OFFICE
    >>> I CANNOT HELP YOU <<<

    RUN KB971033

    REPOST MGADIAG REPORT OUTPUT

    STUPID IN THIS CASE -- MEANS I CAN TELL IF YOU CHANGE ANY DETAILS.

    Roy
    Ok.
    Since i need it right now, i can't remove. i understand you can't help (it's one less problem for you to help with).

    Me mentioning that i did hide the key with ((by wept2016)) in the report was NOT thinking you are STUPID.

    Anyway Thank you TORCHWOOD for your time and your help and any one how tried to help.

    I will mark the post as solved (if it is Ok with the forum) even if it is not for now and maybe be back to you later
    .
      My Computer


 
Page 3 of 3 FirstFirst 123

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 00:14.
Find Us