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Windows 7: WU hangs perpetually searching for updates

23 Jul 2016   #1
lee299

Windows 7 Home Premium 32bit.
 
 
WU hangs perpetually searching for updates

I'm having a problem with Windows Updates on Windows 7 64 bit. WU has been searching for updates for over 24 hours. I downloaded SURT and the offline installer starts a "search for updates on this computer" which also hangs indefinitely. Sfc reported no integrity violations. I ran the Fix WU tool, WUupdateDiagnotic, and reset WU components. Can someone direct me in finding a fix for this problem ?


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23 Jul 2016   #2
pbcopter

Windows 7 Ultimate x64 SP1, Windows 8.1 Pro x64, Windows 10 Pro x64
 
 

First reboot your computer, then install KB3020369, if not installed.
Then install KB3172605.

Windows updates should return to normal.

https://support.microsoft.com/en-us/kb/3020369

https://support.microsoft.com/en-us/kb/3172605
My System SpecsSystem Spec
24 Jul 2016   #3
jrom

Windows 7 Professional x64
 
 

Quote   Quote: Originally Posted by pbcopter View Post
First reboot your computer, then install KB3020369, if not installed.
Then install KB3172605.

Windows updates should return to normal.

https://support.microsoft.com/en-us/kb/3020369

https://support.microsoft.com/en-us/kb/3172605
Thanks a lot! I had the same problem as the thread starter and tried most of the documented ways of getting WU back to work but KB3172605 was what solved my problem
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24 Jul 2016   #4
lee299

Windows 7 Home Premium 32bit.
 
 

Yes, KB3172605 appears to have fixed something because "searching for updates" finished and displayed the updates. I just hope WU can download and install them. Thanks so much for your help.
My System SpecsSystem Spec
24 Jul 2016   #5
pbcopter

Windows 7 Ultimate x64 SP1, Windows 8.1 Pro x64, Windows 10 Pro x64
 
 

You're most welcome. That update includes a new version of the Windows Update Client which appears to have fixed the update problem.
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 WU hangs perpetually searching for updates




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