Windows copy no longer genuine, 0xC0000022, 0x80070002


  1. Posts : 7
    Windows 7 Home Premium 64bit
       #1

    Windows copy no longer genuine, 0xC0000022, 0x80070002


    Hello, My copy of Windows 7 stopped being genuine some time ago, I thougt I could fix it simply by using Google or sfc but it doesn't seem to help and now it's a bit too late for me to restore to an earlier point.

    When I try to run slui.exe it tells me "Access denied" 0xC0000022. Same when I run "Activate Windows"
    Event viewer shows that the service "Software protection" is trying to run itself constantly throughout the day but it recieves error 0x80070002.

    So far I have tried using sfc /scannow, looked into sppsvc.exe and spp.dll's permissions. They all have read access and it is set to use Network. I have also tried running chdkdsk on the entire disk.

    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0xc0000022
    Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
    Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
    Windows Product ID: 00359-OEM-8992687-00095
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {00F2196E-4C30-48FD-8D9E-65A5B4D13881}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_ldr.160408-2045
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{00F2196E-4C30-48FD-8D9E-65A5B4D13881}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-1041818581-1867445619-3587316584</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>XPS 8300  </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A06</Version><SMBIOSVersion major="2" minor="6"/><Date>20111017000000.000000+000</Date></BIOS><HWID>ECF03007018400FE</HWID><UserLCID>041D</UserLCID><SystemLCID>041D</SystemLCID><TimeZone>Västeuropa, normaltid(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>FX09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Kör slui.exe 0x2a 0x80070426 på en dator som kör Microsoft Windows utan processorkärna om du vill visa felmeddelandet.
    Fel: 0x80070426 
    
    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0001000000000000
    Event Time Stamp: 8:13:2016 02:10
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered Service: sppsvc
    
    
    HWID Data-->
    HWID Hash Current: LAAAAAEAAQABAAEAAAACAAAAAQABAAEAln0OzBp2UATCPRjs8tnWyqT3LnM=
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name	OEMID Value	OEMTableID Value
      APIC			DELL  		FX09   
      FACP			DELL  		FX09   
      HPET			DELL		FX09
      MCFG			DELL		FX09
      SSDT			AMICPU		PROC
      SLIC			DELL  		FX09   
      OSFR			DELL  		FX09
      My Computer


  2. Posts : 177
    Windows 10 Pro x64
       #2

    Hello Zent and Welcome to SevenForums :)

    There exists a solution from Microsoft here, have a look.
      My Computer


  3. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #3

    @georgeks That 'solution' you pointed at is actually a limited kludge - and bypasses the problem rather than solving it (at least in most cases)

    @Zent
    (Have you EVER used Norton software on this machine?)
    Please run the following commands, and post the results.


    REG QUERY HKLM\SYSTEM\CurrentControlSet\services\spldr /S
    REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR /S
    REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SLSVC
    REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SPPSVC

    They may show something
    (NOTE - another possible cause is Read-only Windows folders!)

    Here are some instructions to make life easier :)
    1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
    2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
    3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
      My Computer


  4. Posts : 7
    Windows 7 Home Premium 64bit
    Thread Starter
       #4

    I appreciate the help but the problem seems to have partially fixed itself since I asked for help, not sure how.

    I managed to use Windows update and the text in the lower right corner is gone. But I do seem to get a popup every few hours telling me that the Windows copy might not be genuine. Don't know what that's all about.

    @NoelDP
    I don't think I have but I have already ran the exe's and deleted any trace of Norton/Mcafee/Malware bytes.

    Oh, and the last two commands didn't seem to exist in my reg. Don't know if that will be any trouble.
      My Computer


  5. Posts : 7,107
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       #5

    Have you re-installed using non Dell disks at any time.
    Build lab: 7601.win7sp1_ldr.160408-2045

    Roy
      My Computer


  6. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #6

    Please post the results of the registry queries - there shouldn't be any missing entries in 64-bit install like yours.
      My Computer


  7. Posts : 7
    Windows 7 Home Premium 64bit
    Thread Starter
       #7

    Sorry for the late responses.

    Code:
    C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\services\spldr /S
    
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\spldr
        DisplayName    REG_SZ    Security Processor Loader Driver
        ErrorControl    REG_DWORD    0x3
        Start    REG_DWORD    0x2
        Type    REG_DWORD    0x1
    
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\spldr\Enum
        0    REG_SZ    Root\LEGACY_SPLDR\0000
        Count    REG_DWORD    0x1
        NextInstance    REG_DWORD    0x1
    
    
    C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPL
    DR /S
    
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR
        NextInstance    REG_DWORD    0x1
    
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR\0000
        Service    REG_SZ    spldr
        Legacy    REG_DWORD    0x1
        ConfigFlags    REG_DWORD    0x0
        Class    REG_SZ    LegacyDriver
        ClassGUID    REG_SZ    {8ECC055D-047F-11D1-A537-0000F8753ED1}
        DeviceDesc    REG_SZ    Security Processor Loader Driver
        Capabilities    REG_DWORD    0x0
    
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR\0000\Control
        ActiveService    REG_SZ    spldr
    
    
    C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SLS
    VC
    Fel: Det gick inte att hitta den registernyckel eller det värde som angavs
    
    C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SPP
    SVC
    Fel: Det gick inte att hitta den registernyckel eller det värde som angavs
    The non-english part essentially says "Error: Could not find the registerkey or value" I should also add that a few days ago "LEGACY_SPLDR" didn't exist either. It's odd that it suddenly exists now.
      My Computer


  8. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #8

    There are errors in there - although it's ben so long since I did any of this that I misremembered the problem!

    The last two errors can be ignored - the queries are there to catch the effect of a particular Activation Exploit, so should normally not be present.

    One error is here...
    Code:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR\0000
        Service    REG_SZ    spldr
        Legacy    REG_DWORD    0x1
        ConfigFlags    REG_DWORD    0x0
        Class    REG_SZ    LegacyDriver
        ClassGUID    REG_SZ    {8ECC055D-047F-11D1-A537-0000F8753ED1}
        DeviceDesc    REG_SZ    Security Processor Loader Driver
        Capabilities    REG_DWORD    0x0
    the line should read:

    ConfigFlags REG_DWORD 0x400

    The second error is in the startup type of the SPLDR driver/service...

    Code:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\spldr
        DisplayName    REG_SZ    Security Processor Loader Driver
        ErrorControl    REG_DWORD    0x3
        Start    REG_DWORD    0x2
        Type    REG_DWORD    0x1
    That line should read

    Start REG_DWORD 0x0


    I'm not sure exactly what erect these changes would have on the system - although the change of Start type from Boot_Load to Auto_load would mean that it starts later in the boot process, an possibly would tend to run continuously rather than on-demand only. I also know that changing the ConfigFlags value data from its default of 0x400 to 0x401 has the effect of blocking the service!


    I would recommend changing these values back to their default.
      My Computer


 

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