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Windows 7: Windows Update Error 8024402F

03 Sep 2016   #21
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

please post the new windowsupdate.log file


My System SpecsSystem Spec
.
03 Sep 2016   #22
superstar

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

this it the new windows update log


Attached Files
File Type: zip WindowsUpdate.log.zip (48.7 KB, 3 views)
My System SpecsSystem Spec
04 Sep 2016   #23
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Im intrigued by your first comment
Then i upgraded using any time upgrade,
Didn't think that was still available,
how did you get it.

Roy
My System SpecsSystem Spec
.

04 Sep 2016   #24
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Here's the error-sequence that's causing the problem.
Code:
2016-09-03	22:41:35:657	1060	1658	PT	+++++++++++  PT: Synchronizing server updates  +++++++++++
2016-09-03	22:41:35:657	1060	1658	PT	  + ServiceId = {7971F918-A847-4430-9279-4A52D1EFE18D}, Server URL = https://fe2.update.microsoft.com/v6/ClientWebService/client.asmx
2016-09-03	22:41:45:874	1060	1658	Misc	WARNING: SendRequest failed with hr = 80072efd. Proxy List used: <10.3.100.207:8080> Bypass List used : <windowsupdate.microsoft.com;v4.windowsupdate.microsoft.com;download.windowsupdate.com;<local>> Auth Schemes used : <>
2016-09-03	22:41:45:874	1060	1658	Misc	WARNING: WinHttp: SendRequestUsingProxy failed for <http://download.windowsupdate.com/c/msdownload/update/others/2014/09/15175069_484366ff20a128ee244ccf9249d58a4afd5c738f.cab>. error 0x80072efd
2016-09-03	22:41:45:875	1060	1658	Misc	WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072efd
2016-09-03	22:41:45:875	1060	1658	Misc	WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072efd
2016-09-03	22:41:45:875	1060	1658	Misc	WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072efd

The basic error is a failed outgoing request to the server.
Are you using any third-party Firewall?
What AV are you using? (Have either McAfee or Norton ever been installed?)
Can you access and download the cab file using Internet Explorer?...
http://download.windowsupdate.com/c/...4afd5c738f.cab
Don't worry about opening it- it's more a case of whether you can access it at all!
My System SpecsSystem Spec
04 Sep 2016   #25
superstar

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I just searched for windows any time upgrade then i got a key in a website which i copy pasted after restarting my pc its windows ultimate.

I am Microsoft security essentials other than that not anti virus is installed
I can't the access the site in internet explorer


Attached Thumbnails
Windows Update Error 8024402F-capture4.png  
My System SpecsSystem Spec
04 Sep 2016   #26
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hmmmm,
can you run this tool copy/paste the output,
http://go.microsoft.com/fwlink/?LinkID=52012


Roy
My System SpecsSystem Spec
04 Sep 2016   #27
superstar

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I think these are the results you asking for?


Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-X92GV-V7DCV-P4K27
Windows Product Key Hash: aU2z1/fnhnLHmhBm699qYZT2E6s=
Windows Product ID: 00426-OEM-8992662-00400
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {0B8F19C3-090C-4A74-92CF-67BA497BE60E}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.160516-0600
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: 10.3.100.207:8080
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{0B8F19C3-090C-4A74-92CF-67BA497BE60E}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-P4K27</PKey><PID>00426-OEM-8992662-00400</PID><PIDType>2</PIDType><SID>S-1-5-21-1695242211-2887967243-3749214606</SID><SYSTEM><Manufacturer>Dell Inc. </Manufacturer><Model>Dell System XPS L502X</Model></SYSTEM><BIOS><Manufacturer>Dell Inc. </Manufacturer><Version>A12</Version><SMBIOSVersion major="2" minor="6"/><Date>20120907000000.000000+000</Date></BIOS><HWID>48283407018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>India Standard Time(GMT+05:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>QA09 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600400-02-1033-7601.0000-2392016
Installation ID: 000503652395024825390894949684964752360712228226671744
Processor Certificate URL: SpcService Web Service
Machine Certificate URL: RacService Web Service
Use License URL: UseLicenseService Web Service
Product Key Certificate URL: PkcService Web Service
Partial Product Key: P4K27
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 04-Sep-16 5:58:13 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MAAAAAEAAQABAAIAAAABAAAAAwABAAEAln1wQmZHiOru1gzGdIgm1HYo7Iayiy5z

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL QA09
FACP DELL QA09
HPET DELL QA09
MCFG DELL QA09
SLIC DELL QA09
SSDT DELL PtidDevc
ASF! DELL QA09
SSDT DELL PtidDevc
SSDT DELL PtidDevc
SSDT DELL PtidDevc
UEFI DELL QA09
UEFI DELL QA09
UEFI DELL QA09
My System SpecsSystem Spec
04 Sep 2016   #28
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Superstar,
Thats the report.
It does show some interesting detail.

The product code is the Base generic key for a factory installed Dell Ultimate system, which yours is not by your own admission.

Its also showing file mismatches and that the system is not activated.

I'll let NoelDP, further advise you.

Roy

note UEFI in use
My System SpecsSystem Spec
04 Sep 2016   #29
superstar

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Hey, so what do i have to do next to fix this error?
My System SpecsSystem Spec
04 Sep 2016   #30
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi,
Use cpu-z/ cpuid and post a screen shot of the MainBoard section
CPU-Z | Softwares | CPUID
Windows Update Error 8024402F-acer-mainboard.png


My System SpecsSystem Spec
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