Windows Update Error 8024402F

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  1. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #21

    please post the new windowsupdate.log file
      My Computer


  2. Posts : 47
    Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #22

    this it the new windows update log
    Windows Update Error 8024402F Attached Files
      My Computer


  3. Posts : 7,107
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       #23

    Im intrigued by your first comment
    Then i upgraded using any time upgrade,
    Didn't think that was still available,
    how did you get it.

    Roy
      My Computer


  4. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #24

    Here's the error-sequence that's causing the problem.
    Code:
    2016-09-03	22:41:35:657	1060	1658	PT	+++++++++++  PT: Synchronizing server updates  +++++++++++
    2016-09-03	22:41:35:657	1060	1658	PT	  + ServiceId = {7971F918-A847-4430-9279-4A52D1EFE18D}, Server URL = https://fe2.update.microsoft.com/v6/ClientWebService/client.asmx
    2016-09-03	22:41:45:874	1060	1658	Misc	WARNING: SendRequest failed with hr = 80072efd. Proxy List used: <10.3.100.207:8080> Bypass List used : <windowsupdate.microsoft.com;v4.windowsupdate.microsoft.com;download.windowsupdate.com;<local>> Auth Schemes used : <>
    2016-09-03	22:41:45:874	1060	1658	Misc	WARNING: WinHttp: SendRequestUsingProxy failed for <http://download.windowsupdate.com/c/msdownload/update/others/2014/09/15175069_484366ff20a128ee244ccf9249d58a4afd5c738f.cab>. error 0x80072efd
    2016-09-03	22:41:45:875	1060	1658	Misc	WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072efd
    2016-09-03	22:41:45:875	1060	1658	Misc	WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072efd
    2016-09-03	22:41:45:875	1060	1658	Misc	WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072efd

    The basic error is a failed outgoing request to the server.
    Are you using any third-party Firewall?
    What AV are you using? (Have either McAfee or Norton ever been installed?)
    Can you access and download the cab file using Internet Explorer?...
    http://download.windowsupdate.com/c/...4afd5c738f.cab
    Don't worry about opening it- it's more a case of whether you can access it at all!
      My Computer


  5. Posts : 47
    Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #25

    I just searched for windows any time upgrade then i got a key in a website which i copy pasted after restarting my pc its windows ultimate.

    I am Microsoft security essentials other than that not anti virus is installed
    I can't the access the site in internet explorer
    Attached Thumbnails Attached Thumbnails Windows Update Error 8024402F-capture4.png  
      My Computer


  6. Posts : 7,107
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       #26

    Hmmmm,
    can you run this tool copy/paste the output,
    http://go.microsoft.com/fwlink/?LinkID=52012


    Roy
      My Computer


  7. Posts : 47
    Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #27

    I think these are the results you asking for?


    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-X92GV-V7DCV-P4K27
    Windows Product Key Hash: aU2z1/fnhnLHmhBm699qYZT2E6s=
    Windows Product ID: 00426-OEM-8992662-00400
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {0B8F19C3-090C-4A74-92CF-67BA497BE60E}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_ldr.160516-0600
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: 10.3.100.207:8080
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{0B8F19C3-090C-4A74-92CF-67BA497BE60E}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-P4K27</PKey><PID>00426-OEM-8992662-00400</PID><PIDType>2</PIDType><SID>S-1-5-21-1695242211-2887967243-3749214606</SID><SYSTEM><Manufacturer>Dell Inc. </Manufacturer><Model>Dell System XPS L502X</Model></SYSTEM><BIOS><Manufacturer>Dell Inc. </Manufacturer><Version>A12</Version><SMBIOSVersion major="2" minor="6"/><Date>20120907000000.000000+000</Date></BIOS><HWID>48283407018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>India Standard Time(GMT+05:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>QA09 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00178-926-600400-02-1033-7601.0000-2392016
    Installation ID: 000503652395024825390894949684964752360712228226671744
    Processor Certificate URL: SpcService Web Service
    Machine Certificate URL: RacService Web Service
    Use License URL: UseLicenseService Web Service
    Product Key Certificate URL: PkcService Web Service
    Partial Product Key: P4K27
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 04-Sep-16 5:58:13 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Not Registered - 0x80040154
    Admin Service: Not Registered - 0x80040154
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEAAQABAAIAAAABAAAAAwABAAEAln1wQmZHiOru1gzGdIgm1HYo7Iayiy5z

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC DELL QA09
    FACP DELL QA09
    HPET DELL QA09
    MCFG DELL QA09
    SLIC DELL QA09
    SSDT DELL PtidDevc
    ASF! DELL QA09
    SSDT DELL PtidDevc
    SSDT DELL PtidDevc
    SSDT DELL PtidDevc
    UEFI DELL QA09
    UEFI DELL QA09
    UEFI DELL QA09
      My Computer


  8. Posts : 7,107
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       #28

    Hi Superstar,
    Thats the report.
    It does show some interesting detail.

    The product code is the Base generic key for a factory installed Dell Ultimate system, which yours is not by your own admission.

    Its also showing file mismatches and that the system is not activated.

    I'll let NoelDP, further advise you.

    Roy

    note UEFI in use
      My Computer


  9. Posts : 47
    Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #29

    Hey, so what do i have to do next to fix this error?
      My Computer


  10. Posts : 20,583
    Win-7-Pro64bit 7-H-Prem-64bit
       #30

    Hi,
    Use cpu-z/ cpuid and post a screen shot of the MainBoard section
    CPU-Z | Softwares | CPUID
    Windows Update Error 8024402F-acer-mainboard.png
      My Computer


 
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