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Windows 7: Error when attempting to update windows

03 Sep 2016   #1
Raith

Windows 7 Home Premium
 
 
Error when attempting to update windows

I have ran the following (following this post: Windows Update Posting Instructions

1. System Update Readiness Tool (SURT)
2. SFC Scan

Attached screenshot (Windows Update_2016-09-03_18-36-16.jpg) references the error. I have tried a lot of different things from Google but no avail. I'm not sure why I keep getting this error, please assist. I'm running on a Windows 7.

Link here for the log: https://drive.google.com/file/d/0Bwu...ew?usp=sharing




Attached Thumbnails
Error when attempting to update windows-windows-update_2016-09-03_18-36-16.jpg  
Attached Images
Error when attempting to update windows-administrator-cwindowssystem32cmd.jpg 
My System SpecsSystem Spec
.
03 Sep 2016   #2
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi,
What happens after restart
Which updates installed and which ones failed ?
Are these installed KB3020369 & KB3172605 ?
My System SpecsSystem Spec
04 Sep 2016   #3
Raith

Windows 7 Home Premium
 
 

Quote   Quote: Originally Posted by ThrashZone View Post
Hi,
What happens after restart
Which updates installed and which ones failed ?
Are these installed KB3020369 & KB3172605 ?
Hi there. After restart, it tells me to download it again, which I have attempted, but no avail. I have attached of the history, it's been the same ones. To answer your question:

KB3020369 - installed on 5/13/2015
KB3172605 - installed on 9/3/2016


Attached Thumbnails
Error when attempting to update windows-1.jpg  
My System SpecsSystem Spec
.

04 Sep 2016   #4
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi,
Yep pretty old updates to be failing :/
I'm sure you already saw this useless article
https://support.microsoft.com/en-us/kb/956702

It would be better to upload the files here as the tutorial suggests too.
My System SpecsSystem Spec
04 Sep 2016   #5
Raith

Windows 7 Home Premium
 
 

Quote   Quote: Originally Posted by ThrashZone View Post
Hi,
Yep pretty old updates to be failing :/
I'm sure you already saw this useless article
https://support.microsoft.com/en-us/kb/956702

It would be better to upload the files here as the tutorial suggests too.
I checked that article and I have followed the instructions prior to me posting on the forum asking for help, the update had been failing for some time and I decided that I wanted to fix it, if it was fixable that is. I had linked to the logs here, in my OP: https://drive.google.com/file/d/0Bwu...ew?usp=sharing

What other files are required?
My System SpecsSystem Spec
04 Sep 2016   #6
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

How did you stop the W10 upgrade?

Roy
My System SpecsSystem Spec
04 Sep 2016   #7
Raith

Windows 7 Home Premium
 
 

Quote   Quote: Originally Posted by torchwood View Post
How did you stop the W10 upgrade?

Roy
I think I upgraded it once but my NVidia had an issue with it and wouldn't output my monitors so I gave up, still using W7, never bothered to up to 10 ever since.
My System SpecsSystem Spec
07 Sep 2016   #8
Raith

Windows 7 Home Premium
 
 

Anyone have suggestions or am I SOL?
My System SpecsSystem Spec
08 Sep 2016   #9
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Raith,
been looking back at your earlier posts, (BSOD), and your reply to my question re W10.
The problem you encountered there seems to be related.
please run this tool, copy/paste the output
http://go.microsoft.com/fwlink/?LinkID=52012

Roy
My System SpecsSystem Spec
08 Sep 2016   #10
Raith

Windows 7 Home Premium
 
 

Hi Roy! Thanks for the input. I have ran the tool as per suggested, and below are the output:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-H3HJ3-T8TP2-VFC76
Windows Product Key Hash: g8oM9ePkJlNkJy8bvzZRT0kw1ko=
Windows Product ID: 00371-840-6963506-85557
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {6B06987D-7B3D-490E-B96B-66BEEC4A77B6}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.160516-0600
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{6B06987D-7B3D-490E-B96B-66BEEC4A77B6}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-VFC76</PKey><PID>00371-840-6963506-85557</PID><PIDType>5</PIDType><SID>S-1-5-21-3856965548-2691490786-3628363300</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>Z68AP-D3</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>FB</Version><SMBIOSVersion major="2" minor="4"/><Date>20111012000000.000000+000</Date></BIOS><HWID>B19C3A07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>C446E1AA8CD86</Val><Hash>BMWYEP4rGTvX3ECgMyDlfjGjPOg=</Hash><Pid>89388-707-1370665-65978</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00170-840-696350-00-1033-7601.0000-3372014
Installation ID: 002692631006535206277050759855561416275445324362328056
Processor Certificate URL: SpcService Web Service
Machine Certificate URL: RacService Web Service
Use License URL: UseLicenseService Web Service
Product Key Certificate URL: PkcService Web Service
Partial Product Key: VFC76
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 9/8/2016 7:08:14 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: OAAAAAEABAABAAIAAQADAAAAAQABAAEAHKJm1ByQYjRK3T5Ccji0YA6f5M8agKzLzprtX0p1LnM=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC GBT GBTUACPI
FACP GBT GBTUACPI
HPET GBT GBTUACPI
MCFG GBT GBTUACPI
MSDM GBT GBTUACPI
ASPT GBT PerfTune
SSPT GBT SsptHead
EUDS GBT
TAMG GBT GBT B0
SSDT INTEL PPM RCM
MATS MATS RCM
My System SpecsSystem Spec
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 Error when attempting to update windows




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