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Windows 7: IE 11 Windows Update installation failed code 9c59

19 Sep 2016   #11
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Riley,
according to the IE main log
00:05.741: INFO: Version Check for (KB2834140) of C:\Windows\System32\d3d11.dll: 6.1.7601.17514 >= 6.2.9200.16570 (False)

please install then try IE11.

Roy


My System SpecsSystem Spec
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19 Sep 2016   #12
Riley7

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by torchwood View Post
Hi Riley,
according to the IE main log
00:05.741: INFO: Version Check for (KB2834140) of C:\Windows\System32\d3d11.dll: 6.1.7601.17514 >= 6.2.9200.16570 (False)

please install then try IE11.

Roy
I just tried manually installing Windows6.1-KB2834140-v2-x86.msu and got this message: The update is not applicable to your computer.
I see 6.2.9200.16570 on an image before the repair install.
My System SpecsSystem Spec
19 Sep 2016   #13
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Riley,
can you go to
c > windows > system32 > d3d11.dll

it should look the same as mine see screenshot
(can you also click on the security tab > trusted installer > all but special permissions should be ticked

IF the file details DO NOT show the same as mine

from an command prompt

wusa /uninstall /kb:2834140

reboot

re-install the update
Access Denied

Dont know what that access denied message is about just clicked on link took me to the KB ???

reboot

try ie11 again

Roy


Attached Thumbnails
IE 11 Windows Update installation failed code 9c59-riley.png  
My System SpecsSystem Spec
.

20 Sep 2016   #14
Riley7

Windows 7 Ultimate x64
 
 

Do I need to use a path with this? Like C:\windows etc

wusa /uninstall /kb:2834140
My System SpecsSystem Spec
20 Sep 2016   #15
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

that will allready be there when you open the admin command.

Roy
My System SpecsSystem Spec
22 Sep 2016   #16
Riley7

Windows 7 Ultimate x64
 
 

I just gave it a try. The uninstall appeared to go ok, but after reboot it was still there. I reran the command and it said no such file was found.
Windows update then offered IE 11 and KB2834140, which I think is the updated version of file I removed. I let it install both. The KB installed and IE failed. Screenshot is the current d3d11.dll.

I will try to Paste the WU.log on the next post. If too many letters, will attach it.


Attached Images
IE 11 Windows Update installation failed code 9c59-clipboard02.jpg 
My System SpecsSystem Spec
22 Sep 2016   #17
Riley7

Windows 7 Ultimate x64
 
 

The log attached.

The trusted installer has all permissions allowed for d3d11.dll, except special.


Attached Files
File Type: txt WU_LOG_2016-09-21.txt (111.9 KB, 3 views)
My System SpecsSystem Spec
22 Sep 2016   #18
Riley7

Windows 7 Ultimate x64
 
 

Just ran wusa /uninstall /kb:2834140 again. Rebooted and this time tried to install the manually downloaded file Windows6.1-KB2834140-v2-x86.msu.

The installer popup read " the update is not applicable to your computer".

Also found a different IE 11 installer it seems, EIE11_EN-US_WOL_WIN7.EXE. Unable to find out any info on it. File size is 30.7 MB, vs. Windows6.1-x64-en-us.exe at 53.3 MB.
My System SpecsSystem Spec
22 Sep 2016   #19
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Riley,
Yours is different to mine
wrong version/date/size.
lookin at log.

Roy
My System SpecsSystem Spec
22 Sep 2016   #20
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Riley,
still falling over in the same place.
Can you post the details of your graphics card, it might be as your system is quite old that the newer D3.dll is incompatible.(latest Asus driver 301.42 june 2012 if still 9600gt)
also the Bios upgrades check to see what changes Would have been made if you updated.

please update your ethernet driver, and are there any others showing problems.

Roy
My System SpecsSystem Spec
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 IE 11 Windows Update installation failed code 9c59




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