IE 11 Windows Update installation failed code 9c59

Hi Riley,
according to the IE main log
00:05.741: INFO: Version Check for (KB2834140) of C:\Windows\System32\d3d11.dll: 6.1.7601.17514 >= 6.2.9200.16570 (False)

please install then try IE11.

Roy

torchwood said:

Hi Riley,
according to the IE main log
00:05.741: INFO: Version Check for (KB2834140) of C:\Windows\System32\d3d11.dll: 6.1.7601.17514 >= 6.2.9200.16570 (False)

please install then try IE11.

Roy

I just tried manually installing Windows6.1-KB2834140-v2-x86.msu and got this message: The update is not applicable to your computer.
I see 6.2.9200.16570 on an image before the repair install.

Hi Riley,
can you go to
c > windows > system32 > d3d11.dll

it should look the same as mine see screenshot
(can you also click on the security tab > trusted installer > all but special permissions should be ticked

IF the file details DO NOT show the same as mine

from an command prompt

wusa /uninstall /kb:2834140

reboot

re-install the update
Access Denied

Dont know what that access denied message is about just clicked on link took me to the KB ???

reboot

try ie11 again

Roy

Do I need to use a path with this? Like C:\windows etc

wusa /uninstall /kb:2834140

that will allready be there when you open the admin command.

Roy

I just gave it a try. The uninstall appeared to go ok, but after reboot it was still there. I reran the command and it said no such file was found.
Windows update then offered IE 11 and KB2834140, which I think is the updated version of file I removed. I let it install both. The KB installed and IE failed. Screenshot is the current d3d11.dll.

I will try to Paste the WU.log on the next post. If too many letters, will attach it.

The log attached.

The trusted installer has all permissions allowed for d3d11.dll, except special.

Just ran wusa /uninstall /kb:2834140 again. Rebooted and this time tried to install the manually downloaded file Windows6.1-KB2834140-v2-x86.msu.

The installer popup read " the update is not applicable to your computer".

Also found a different IE 11 installer it seems, EIE11_EN-US_WOL_WIN7.EXE. Unable to find out any info on it. File size is 30.7 MB, vs. Windows6.1-x64-en-us.exe at 53.3 MB.

Hi Riley,
Yours is different to mine
wrong version/date/size.
lookin at log.

Roy