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Windows 7: HD Replacement makes W7 not genuine - MS cannot fix

01 Oct 2016   #1
tesnus4449

Windows 7 Home Premium 64 bit
 
 
HD Replacement makes W7 not genuine - MS cannot fix

I am new in forums....and have looked over a number of threads on this subject. None seem to get me there, so I hope I have not overlooked a solution or walked on anyone’s existing thread.

Following a hard disk failure and new hard disk installation, I restored my operating system from a recent Windows Image Backup (8/01/16). The system seemed to be fully restored and otherwise functions well except that I have been getting a popup indicating: “This computer is not running genuine Windows”. Additionally the Windows Update feature does not work. The automated link “Resolve online now” eventually fails. As to "genuine", the operating system is indeed genuine. My computer is directly a purchased HP Pavillion Elite with pre-installed (w/o disks) Windows 7 Home Premium. There have been literally no changes to the computer (until the HD failure) and no changes to the OS since activation (11/09) other than regular updates by Microsoft.

From what I have seen online and from this and various other forums, a whole lot of things can trip the ‘non-genuine’ response. The following link from cnet suggests that mine is a common problem with many, many causes [https://www.cnet.com/forums/discussi...-this-619798/] and that not many Microsoft technicians can really fix it.

After scouring the web for solutions, I eventually sought help from Microsoft Support by phone. With my Product Key verified, etc, the tech did indeed recognize the installed W7 as genuine, but could still not get Windows Backup to execute. After a bit over an hour on the phone with remote control of my computer, the effort was abruptly terminated by the tech with the verbal message: “You will receive a call back to finish …”. This never happened.

A second request from Microsoft Support was scheduled and received 4 days later and went on for most of the day (phone plus remote; 6 hrs +). This tech too acknowledged that the installation is genuine and that the Product Key had been registered and is valid. He tried a number of things first, then system repair, and finally to upgrade to the latest, Windows 7 Ult SP1 64Bit. However, all efforts failed. He said the OS was ‘corrupted’ and he would need to do a fresh installation. This would only restore the OS, and none of the settings, programs, and files. I declined and he abruptly terminated the effort. I still have a case number I think.

So where am I now? The problem is unresolved: I get the popup 2 to 5 times a day, I cannot get updates, and Microsoft is of no help. If the Microsoft techs could not solve this issue, then I surely could not. I would write a letter to Microsoft (or send an e-mail) if I really knew where to send it. Maybe HP could help if I knew where and how to make the appropriate request. Fundamentally, their vendor has provided a product that is not functioning properly and cannot (or will not) make it do so. Windows Image Backup is supposed to work; if not, what is it there for?

Desperate, I am not. Frustrated and irritated, yes. Jealous of my wife’s Apple experience, yes. In need of advice.

Tesnus4449


My System SpecsSystem Spec
.
01 Oct 2016   #2
Ranger4

Windows 7 Home Premium 64 bit sp1
 
 

Hi Tesnus4449, welcome to the Forum.

Please follow this tutorial & upload the required information, so we can see where the problem might be.

Windows Genuine and Activation Issue Posting Instructions
My System SpecsSystem Spec
01 Oct 2016   #3
AddRAM

Windows 7 Pro x64 Windows 10 Pro x64
 
 

Is windows activated ?

What does it show on your computer properties page ?


Attached Images
HD Replacement makes W7 not genuine -  MS cannot fix-capture.jpg 
My System SpecsSystem Spec
.

02 Oct 2016   #4
tesnus4449

Windows 7 Home Premium 64 bit
 
 

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-RHDJT-HXWT9-FX7QG
Windows Product Key Hash: mHLCw02NZkc/BKKxlCIS4y48f4I=
Windows Product ID: 00359-OEM-9800774-15948
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {C0BA63AE-C2EF-4608-AACD-90C8A20F988A}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.9.1
Signed By: Microsoft
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.160408-2045
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Standard 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.19061], Hr = 0x800b0100

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{C0BA63AE-C2EF-4608-AACD-90C8A20F988A}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-FX7QG</PKey><PID>00359-OEM-9800774-15948</PID><PIDType>8</PIDType><SID>S-1-5-21-1360168898-2425467685-3190231548</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>AW020AV-ABA e9280t</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>5.28   </Version><SMBIOSVersion major="2" minor="5"/><Date>20100409000000.000000+000</Date></BIOS><HWID>C73C3107018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0012-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard 2007</Name><Ver>12</Ver><Val>61E796EC737BF12</Val><Hash>6XNJa77hfeMOC3tWQLKfi3DUe+k=</Hash><Pid>81607-905-9130701-64228</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00196-007-715948-02-1033-7601.0000-2682016
Installation ID: 003302923356293280244616329141033702056516263656309443
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: FX7QG
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 10/2/2016 10:03:03 AM

Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x000000000001EFF0
Event Time Stamp: 10:1:2016 09:09
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppobjs.dll
Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Tampered File: %systemroot%\system32\sppwinob.dll
Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
Tampered File: %systemroot%\system32\drivers\spsys.sys


HWID Data-->
HWID Hash Current: NAAAAAEAAAABAAEAAgACAAAABAABAAEAvOm41LTeSlx+Ji4y1oeaiOjQKq7YeUwBqC3qgg==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			HPQOEM		SLIC-CPC
  FACP			HPQOEM		SLIC-CPC
  HPET			HPQOEM		SLIC-CPC
  MCFG			HPQOEM		SLIC-CPC
  OEMB			HPQOEM		SLIC-CPC
  SLIC			HPQOEM		SLIC-CPC
  SSDT			HPQOEM		SLIC-CPC
My System SpecsSystem Spec
02 Oct 2016   #5
tesnus4449

Windows 7 Home Premium 64 bit
 
 

Answer to AddRAM

Yes, it is activated. Also, both MS support techs (on phone) acknowledged that the W7 installation is valid and activated.


Attached Images
HD Replacement makes W7 not genuine -  MS cannot fix-pavillion-properties-oct-02-2016.jpg 
My System SpecsSystem Spec
03 Oct 2016   #6
tesnus4449

Windows 7 Home Premium 64 bit
 
 

Reply to Ranger 4

I ran MGADiag.exe and post it.

Although I do not really know how to read it, looking it over, it seems to recognize that my W7 is genuine and activated. However, I could be missing something I do not know how to see. Nevertheless, I got the popup again this am as expected.

So, any advice from this point?

tesnus4449
My System SpecsSystem Spec
03 Oct 2016   #7
SIW2

Microsoft Community Contributor Award Recipient

Vista x64 / 7 X64
 
 

If you still have space on the drive and the system image, there is something you could try.

Create another partion. Boot into your favorite pe and restore the image to the new partition using the wbadmin command.

Still from booted pe, fix the drive letter of the newly restored image. If you applied the image to partition D ( as seen from pe ), then select D in the Fix OS Letter section dropdown then click FIX.

Then add a boot menu entry. EG if it restored to D as seen from pe, select D as the Windows partition in Auto boot repair section. Then click Apply.

HD Replacement makes W7 not genuine -  MS cannot fix-nt6repair.jpg

You might need to borrow my boot disc as it includes the NT6repair program.


My System SpecsSystem Spec
03 Oct 2016   #8
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Tesnus,
You have a bad set of Intel Raid drivers
Follow this link
Download AHCI: Intel(R) Rapid Storage Technology Driver for Intel Desktop Boards

Update
REBOOT

rerun the Mgadiag, the errors should all be gone.
(your the first this month i will see more)


Roy
My System SpecsSystem Spec
03 Oct 2016   #9
tesnus4449

Windows 7 Home Premium 64 bit
 
 

Thanks for the advice. I am afraid it is a bit over my head. For starters, I am not even sure what ‘pe’ refers to. Likewise, I am reluctant to ‘try’ something I really don’t understand. If that doesn’t work, I am really screwed, digging the hole deeper.

I can actually live with the way it is now; I just get tired of MS throwing unjust spitballs (the popup) at me.
As for the backup, it is a Windows System Image (made 8/01/16) on a quite full external HD (see attached image). After installation of the replacement HD, booting from the Repair Disk, the system image was recognized and restoration actually worked fine (as advertised), all except the popup. The amazing thing is that the Microsoft supports tech’s cannot (or don’t want to) fix their own creation (W7).

I do in deed appreciate your attention.

tesnus4449


Attached Images
HD Replacement makes W7 not genuine -  MS cannot fix-restore-process.jpg 
My System SpecsSystem Spec
03 Oct 2016   #10
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

forget that
DO AS I SAID

Roy
My System SpecsSystem Spec
Reply

 HD Replacement makes W7 not genuine - MS cannot fix




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