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Windows 7: windows 7 update service is not running

02 Oct 2016   #1
rajeshkc

Windows 7 Home Premium 64bit
 
 
windows 7 update service is not running

Hi,

For windows 7 Home premium system, windows update is not running. the error shows as:

"windows update cannot currently check for updates because the service is not running"

Also when trying to enable antivirus. It was not being enabled. But did a complete scan of system and removed 2 Trojans

For this problem, i tried these various solutions, but haven't rectified this issue.

when i checked services.msc file, there are no windows update and Background Intelligent Transfer Service(BITS) available.

I tried to fix it by using WindowsUpdateDiagnostic, MicrosoftEasyFix50202 and Fix wu tools. but its of no use. I tried to import registry key for wuauserv.reg and bits.reg using PSTools, but there is no impact.

I tried the following update, which gets an error "installer encountered an error 0x80070424 the specified service doesnot exist as a installed service"
Update for Windows 7 for x64-based Systems (KB3102810)


I'm unable to rectify the issue by using the solutions provided by microsoft forums. I think this problem had existed since last 6 months, but i have identified it recently.

I have attached the winowsupdate.log file to this thread for reference.

Please do assist in this issue. Awaiting for your response.


Thanks,
Rajesh K.




Attached Files
File Type: log WindowsUpdate.log (1.72 MB, 6 views)
My System SpecsSystem Spec
.
02 Oct 2016   #2
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Raj,
certainly looks like your trojan totally borked WU.
Suggest you
reset MS firewall
https://technet.microsoft.com/en-us/...(v=ws.10).aspx
then
Malwarebytes free, (uncheck trial enable rootkit in dashboard)
then
ESET on line dissable any other AV you have.

Roy
My System SpecsSystem Spec
03 Oct 2016   #3
rajeshkc

Windows 7 Home Premium 64bit
 
 

Hi,

Thanks for the suggestion. I have reset windows firewall. Used Malwarebytes scan and removed virus, also configured ESET AV.

How should i get windows update running. I still couldn't able to view any windows update service available. I haven't tried microsoftfix or WindowsUpdateDiagnostic after virus removal.

Please suggest.
My System SpecsSystem Spec
.

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 windows 7 update service is not running




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