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Windows 7: Errors installing Windows 7 Service Pack 1

11 Oct 2016   #1
Byron9

Windows 7 Home Premium 64bit
 
 
Errors installing Windows 7 Service Pack 1

I've been bashing my head against this for a couple days and would appreciate some help. Didn't have SP1 installed for some reason and it's throwing an error up when I try to install it.

The Error code is 80070490:Windows update encountered an unknown error

I've tried the System Update Readiness Tool and have run SFC scan. The CBS zip to too large to attach to is on Dropbox.

Dropbox - CBS.zip

Thanks in advance


My System SpecsSystem Spec
.
12 Oct 2016   #2
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Byron,
can you
Use the windows update Troubleshooter both modes please from this link
http://support.microsoft.com/kb/971058

View your installed update list
are the latest all showing as Failed?

Please run this tool, copy/paste the output,
http://go.microsoft.com/fwlink/?LinkID=52012
Your CBS report is huge and reports that SURT did not fully complete we may need to
perform either a repair install or get a W7 SP1 download, from where wil depend on the results.

Roy
My System SpecsSystem Spec
12 Oct 2016   #3
Byron9

Windows 7 Home Premium 64bit
 
 

I seem to have made some progress. The checkSUR log is down to one error.


=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2016-10-12 14:36

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f) CSI Payload File Missing 0x00000000 wshrm.dll.mui x86_microsoft-windows-rmcast.resources_31bf3856ad364e35_6.1.7600.16385_en-us_e76f795c32dd6402

Summary:
Seconds executed: 1227
Found 1 errors
CSI Payload File Missing Total count: 1
My System SpecsSystem Spec
.

12 Oct 2016   #4
Byron9

Windows 7 Home Premium 64bit
 
 

Hi Roy,

I ran the Update Troubleshooter.

When checking "Windows Update" it failed to fix Windows Update error 0x80070490(2016-10-12-T-07_08_58P) and Problems installing recent update.

When checking "Background Intelligent Transfer Service" it failed to fix Windows Update error 0x80070490(2016-10-12-T-07_16_31P) and Problems installing recent update.

The only update that has failed and not been successful with a second installation attempt is Service Pack 1.

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE21
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-YFH2X-CM2JY-368PP
Windows Product Key Hash: wsPU9X5L3X8P4Rg7yJ8qC1bORF8=
Windows Product ID: 00359-OEM-8702963-53211
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7600.2.00010300.0.0.003
ID: {7EE8CB5B-D7DF-4E7A-8E40-575AA01BAB23}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7600.win7_gdr.150318-1623
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Allowed
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{7EE8CB5B-D7DF-4E7A-8E40-575AA01BAB23}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-368PP</PKey><PID>00359-OEM-8702963-53211</PID><PIDType>3</PIDType><SID>S-1-5-21-2540158904-93844849-4261236886</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>EX58-UD3R</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>FB </Version><SMBIOSVersion major="2" minor="4"/><Date>20090504000000.000000+000</Date></BIOS><HWID>A2B80600018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7600.16385

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: 586bc076-c93d-429a-afe5-a69fbc644e88
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00174-029-653211-02-2057-7600.0000-3342015
Installation ID: 000401084604948384279442213445882593601493894932411194
Processor Certificate URL: SpcService Web Service
Machine Certificate URL: RacService Web Service
Use License URL: UseLicenseService Web Service
Product Key Certificate URL: PkcService Web Service
Partial Product Key: 368PP
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 12/10/2016 19:22:48

Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x0000000000012240
Event Time Stamp: 10:6:2016 12:09
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Tampered File: %systemroot%\system32\drivers\spsys.sys


HWID Data-->
HWID Hash Current: NAAAAAAABgABAAEAAAACAAAAAQABAAEAonZkosKPRrwMNYQ05L8IhQ73HCFk88t1YA/qgg==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC GBT GBTUACPI
FACP GBT GBTUACPI
HPET GBT GBTUACPI
MCFG GBT GBTUACPI
EUDS GBT
TAMG GBT GBT B0
SSDT INTEL PPM RCM
My System SpecsSystem Spec
12 Oct 2016   #5
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Byron,
Unfortunately what we have done hasn't cleared the major problem, the WAT error, this is confirmed by the file mismatch's and tampered files showing in the MGA.

On the upside we can get hold of a W7 SP1 download, although this will involve a clean install, so you will need to backup your personal data to an external device.

If your happy to go this way i can get a link for you.

Roy
My System SpecsSystem Spec
12 Oct 2016   #6
Byron9

Windows 7 Home Premium 64bit
 
 

I'm happy to give anything a go. Might take a couple days to sort a external backup with work and other stuff.
My System SpecsSystem Spec
12 Oct 2016   #7
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Byron,

Link below is for
W7 SP1 home premium 64bit
IT IS ONLY VALID FOR 24 hrs from 20.35 12/10/16
https://software-download.microsoft....898b4b4ad90d3b

you can copy it to a USB if you wish 8gb or larger, remember to change your boot order in Bios.

Roy
My System SpecsSystem Spec
12 Oct 2016   #8
Byron9

Windows 7 Home Premium 64bit
 
 

Cheers, grabbed the download and will get on it in the morning.
My System SpecsSystem Spec
13 Oct 2016   #9
Byron9

Windows 7 Home Premium 64bit
 
 

Personal data moved to an external hard drive and W7 SP1 download on a USB. Apart from changing the Bios anything else I need to do?
My System SpecsSystem Spec
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 Errors installing Windows 7 Service Pack 1




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