Windows 7 Update Hanging on Checking for Updates


  1. gq76
    Posts : 6
    Windows 7 Home Premium 64bit
       New #1

    Windows 7 Update Hanging on Checking for Updates


    Hello!

    I followed Thrashzone's instructions from another thread to fix the update issue on my laptop, but it isn't working on our desktop, so here I am requesting some help.

    HP Desktop P7-1019
    Windows 7 Home Premium 64bit
    Intel Pentium G620 @ 2.60GHz
    4GB RAM

    I've been playing around with different fixes and tools all day, but nothing seems to work.

    Any help is appreciated...

    I downloaded and ran the latest System Update Readiness Tool (SURT) a couple of hours ago and it's been stuck on Searching for updates on this computer the entire time.

    Ran an SFC Scan- did not find any integrity violations

    No error codes to report- the update screen just hangs for hours and hours.

    CBS Log- attached; hope the compression worked.

    MSA Report:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
    Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
    Windows Product ID: 00359-OEM-8992687-00010
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {F0F1F059-6934-4BD8-816D-59323D416979}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_ldr.160408-2045
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    File Scan Data-->
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{F0F1F059-6934-4BD8-816D-59323D416979}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-2330671853-196079757-2331677344</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>p7-1019</Model></SYSTEM><BIOS><Manufacturer>AMI</Manufacturer><Version>7.03</Version><SMBIOSVersion major="2" minor="6"/><Date>20110329000000.000000+000</Date></BIOS><HWID>A7D03707018400FE</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
    Spsys.log Content: 0x80070002
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800010-02-1033-7601.0000-0422011
    Installation ID: 007894581610555470586182218181147724188154500983331656
    Processor Certificate URL: SpcService Web Service
    Machine Certificate URL: RacService Web Service
    Use License URL: UseLicenseService Web Service
    Product Key Certificate URL: PkcService Web Service
    Partial Product Key: 3Q6C9
    License Status: Licensed
    Remaining Windows rearm count: 1
    Trusted time: 12/01/16 7:03:08 PM
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 1:29:2016 07:24
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:

    HWID Data-->
    HWID Hash Current: LAAAAAEAAQABAAEAAAABAAAAAgABAAEA6GHsIfB1JOm6LbBAWKUklMBxLnM=
    OEM Activation 1.0 Data-->
    N/A
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC HPQOEM SLIC-CPC
    FACP HPQOEM SLIC-CPC
    DBGP HPQOEM SLIC-CPC
    HPET HPQOEM SLIC-CPC
    MCFG HPQOEM SLIC-CPC
    SSDT HPQOEM SLIC-CPC
    SLIC HPQOEM SLIC-CPC
    Attached Thumbnails Attached Thumbnails Windows 7 Update Hanging on Checking for Updates-searching-box.jpg   Windows 7 Update Hanging on Checking for Updates-sfc-scan.jpg  
    Last edited by gq76; 01 Dec 2016 at 21:31. Reason: add CBS log
      My Computer
    Quote Quote

  3. archer
    Posts : 7,379
    Windows 7 ultimate x64
       New #2

    Hi Welcome to SF,

    Try this and see if it helps.

    Keep us posted.
      My Computer
    Quote Quote

  4. gq76
    Posts : 6
    Windows 7 Home Premium 64bit
    Thread Starter
       New #3

    Thanks for posting a reply, Archer. The first few steps were either already completed or didn't work.

    #4: Offline Windows Update Tool seemed to have done something!

    After following the steps in #4, my computer rebooted and I tried to do a manual windows update, but now I have a Windows could not search for updates; error code: 80244019
    Attached Thumbnails Attached Thumbnails Windows 7 Update Hanging on Checking for Updates-windows-update-error-80244019.png  
      My Computer
    Quote Quote

  6. MeOnMine
    Posts : 379
    Windows 7 Ultimate x64 SP1 OEM
       New #4

    Hi and welcome to 7F.

    What instruction from Thrash have you tried ?
    Thrash is always morphing this fix into better and better ever day.
    Did his instruction involve these updates as standalone install ?
    Install KB3020369 & KB3172605 & KB3125574 updates as standalone.

    You need to go to Microsoft catalogue and download these updates.
    Make sure they are for your bitrate, according to your System Spec's you have x64.
    Then you need to shut down windows update service.
    Control panel/Administration Tools/Services/Windows Update. Double click and select "Stop", drop down window select "Manual". Re-boot.
    Now go to your Updates you downloaded, I would advise install one update and re-boot install the next and re-boot etc.
    After the last re-boot go back to windows update service and in the drop down select "Automatic (delayed start)"
    No need to re-start updates just re-boot.
    Now go to updates and search for new updates.

    Good luck fingers crossed.
    Wayne
      My Computer
    Quote Quote

  7. gq76
    Posts : 6
    Windows 7 Home Premium 64bit
    Thread Starter
       New #5

    I followed the instructions in this post:

    Windows Update will not update and I've tried multiple fixes

    As previously mentioned, it worked on my laptop, but not my desktop.

    I'll look into those updates.

    Thanks
      My Computer
    Quote Quote

  8. gq76
    Posts : 6
    Windows 7 Home Premium 64bit
    Thread Starter
       New #6

    Ok, so I followed your instructions.

    KB3020369 - already installed
    KB3172605 - already installed
    KB3125574 - downloaded and installed

    Checked for updates; installed the updates listed below then my computer flashed a blue screen and restarted?!

    I checked for updates and it came up with error code 80244019 again.
    Attached Thumbnails Attached Thumbnails Windows 7 Update Hanging on Checking for Updates-windows-updates-dec-5-2016.png  
      My Computer
    Quote Quote

  10. Bunny G
    Posts : 21
    Windows 7 Ultimate 32 bit
       New #7

    Perhaps you've already done the following but, if not:

    Make sure you have Internet Explorer v.11 installed and set to Default Browser.

    Switch UAC off (type uac into the search bar and click on the link. Slide the UAC setting to zero. Try downloading updates, again.......Don't forget to switch UAC back on again, afterwards).

    If no good, you can manually download the updates, in bulk and manually install them.

    If one keeps getting stuck, hide it from the "search for" in updates options.

    Good luck. :)
      My Computer
    Quote Quote

  11. gq76
    Posts : 6
    Windows 7 Home Premium 64bit
    Thread Starter
       New #8

    I changed the settings to manual download and updates and error code 80244019 seems to have disappeared. I can download and install updates.
      My Computer
    Quote Quote

  12. gq76
    Posts : 6
    Windows 7 Home Premium 64bit
    Thread Starter
       New #9

    Thank you and Merry Christmas!
      My Computer
    Quote Quote

 

  Related Discussions
Windows update hangs when checking for updates
in Windows Updates & Activation

When updating Windows 7 it hangs looking for updates! I have read the sticky notes on updates and try everything i Knew with out any luck! I have an old PC that was not turned on since 2013. So I turned it on an wanted to run an update on the system. It started running but it hanged...
Windows Update stuck at checking for updates
in Windows Updates & Activation

I have let the Windows Update running for more than 24 hours and still nothing to show to download the files from Windows Update for my desktop. I did ran through one program trying to fix Windows Update and got one problem. Here is below: Windows Update error 0x80080005 ( 2016-11-07 -...
Windows Update Hangs on checking for updates
in Windows Updates & Activation

Hi forum I'm running windows 7 pro N with service pack 1 32 bit, I have just done a clean install of the OS but when I search for updates it just hangs on checking for updates. I have attached a image 374115 Any help would be greatly appreciated
Windows Update keeps checking for updates
in Windows Updates & Activation

Hello! I've got a Windows 7 fresh installation, and the first thing I did was to try to update my windows. The problem is that windows keeps checking for updates without coming up with any results (and I did wait a lot). I had to change my HDD, because the previous one failed altogether. I...
When I try to check for updates, it just hangs for at least many hours with little to no apparent CPU, Disk, or network activity. The update check cannot be canceled (other than by rebooting). Clicking "Cancel does nothing". I can close the window but checking on Windows Update just bring ups...
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

 © Designer Media Ltd
All times are GMT -5. The time now is 11:49.
Find Us