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Windows 7: Windows update caused bsod


09 Dec 2009   #1

windows 7 home premium sp1 x86
 
 
Windows update caused bsod

earlier today i installed the latest security updates released by microsoft along with the malicious software removal tool update. upon completion of the updates i restarted my computer as usual to finish the installation. when it rebooted i was unable to log-on. i would click on the picture and the circle would spin like it was busy but after a few seconds my screen went black and then came back bit nothing changed. after a restart in safe mode and a system restore everything is working again. has anyone else experienced anything of this sort with these updates?


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09 Dec 2009   #2

W7x64 Pro, SuSe 12.1/** W7 x64 Pro, XP MCE
 
 

I had downloaded those updates a bit earlier, and postponed rebooting, because of being involved in a TV program, but reading your question, I went ahead and rebooted. Fortunately, it didn't hang on the reboot for me, so I guess that you just got a bad download. The point at which it hung is where that it continues configuring the updates. Since you did a System Restore, I would imagine that the installation of the updates were erased, so you might try running Windows Update again and see what happens.
My System SpecsSystem Spec
09 Dec 2009   #3

windows 7 home premium sp1 x86
 
 

i tried installing them again but it made no difference. when i restarted in safe mode (the only way i can log on) windows told me this


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09 Dec 2009   #4

W7x64 Pro, SuSe 12.1/** W7 x64 Pro, XP MCE
 
 

You might try installing BlueScreenView:

BlueScreenView - blue screen of death (STOP error) information.

It is a simple means of looking at the data in the minidumps.
My System SpecsSystem Spec
09 Dec 2009   #5

windows 7 home premium sp1 x86
 
 

ok now i can see the data and 2 files are highlighted red. Im assuming those are the problem files. one is named hal.dll and the other is ntoskrnl.exe. what if anything should i do now?
My System SpecsSystem Spec
09 Dec 2009   #6

W7x64 Pro, SuSe 12.1/** W7 x64 Pro, XP MCE
 
 

I'm not going to be able to give you a definitive solution, only point to the possibilities. In the top window, scroll over to the column titled Caused By to confirm where you should focus. Combine this information with whatever that you find in the Event Viewer and Reliability Monitor and go Googling. Sometimes I get the feeling that a search for something like this is like looking for a needle in a haystack, but sometimes you get lucky and find a useful link right away.
My System SpecsSystem Spec
09 Dec 2009   #7

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

I think the option you got would be to do a repair you Windows 7 because according to files you mentioned i did a search got a link Fix for ntoskrnl.exe missing or corrupt. Error 0x0000098 when booting up Vista | Windows Reference

It related to Vista still it matches your situation
My System SpecsSystem Spec
09 Dec 2009   #8

W7x64 Pro, SuSe 12.1/** W7 x64 Pro, XP MCE
 
 

As a last resort, you can probably get some help from MS tech support. The last time that I called them on a problem related to updates the call was free.
My System SpecsSystem Spec
10 Dec 2009   #9

windows 7 home premium sp1 x86
 
 

thanks for the help guys for now atleast my computer is usable. shyamsasinran, i dont have an installation disk since i got my win 7 from the digital river student download so that fix isn't an option however as long as i can use my computer im ok. i dont like not installing microsofts security updates but if they make my computer unusable i guess i dont really have a choice.
My System SpecsSystem Spec
10 Dec 2009   #10

W7x64 Pro, SuSe 12.1/** W7 x64 Pro, XP MCE
 
 

I recall some others who had problems with digital rivers downloads, but don't know that this is related. Can't you burn it to a disk yourself?
My System SpecsSystem Spec
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 Windows update caused bsod




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