Blank page on Microsoft Update (XP)


  1. Posts : 4
    Vista Home Edition ver.2002 SP3
       #1

    Blank page on Microsoft Update (XP)


    I have just restored after a breakdown. Now everytime i enter Microsoft Update either from buttom in Windows or via the web-page, it comes up with a blank page.
    I get no error message.

    If i go from the update buttom in Windows, Explorer start Microsoft Windows Update but with a total blank page.

    If i go to update via Microsofts web-page it start Microsoft Windows Update. It start to check but nothing more happen and i get a blank page again.

    I have avast 4,0 Home antivirus and it can't find any problems.

    What is wrong ?????
      My Computer


  2. Posts : 13,354
    Windows 7 Professional x64
       #2

    Welcome to SF!

    How did you restore?

    You may consider a Repair Install.

    Hope this helps,
    ~Jonathan
      My Computer


  3. Posts : 4
    Vista Home Edition ver.2002 SP3
    Thread Starter
       #3

    Jonathan_King said:
    Welcome to SF!

    How did you restore?

    You may consider a Repair Install.

    Hope this helps,
    ~Jonathan

    Thanks Jonathan
    I tryed first the repairbut had to reinstall. Had to do it twise becurse my Paragon backup gave me the same problem i had before.
    I have not yet retryed to restore from Paragon second time.
      My Computer


  4. Posts : 13,354
    Windows 7 Professional x64
       #4

    What happened when you tried the Repair Install? The problem came back even after you did a clean install?
      My Computer


  5. Posts : 4
    Vista Home Edition ver.2002 SP3
    Thread Starter
       #5

    Hi again and thank so much for your time.
    It is a few month ago i recoverd it. As far as i know the PC is clean now. I have installed all nessesary drivers and other software and SP3 as well without any problems. What about my settings in Explorer? Couldthat be the problem?
      My Computer


  6. Posts : 29
    windows 7
       #6

    If I might suggest, you may have been compromised. Try virus scanning your pc from a cloud based service, or, try disabling Avast ( don't uninstall it, just stop the relevant services ), and then install Microsof security essentials and do a full scan. One of the ways that some malware works, is by disabling installed anti-malware scanners, so the they can't be reported upon. Using a different product, ( and if the different product doesn't install or run correctly, be very suspicious), may get around this.
    Last edited by rddash; 11 Jan 2010 at 13:22. Reason: spelling
      My Computer


  7. Posts : 13,354
    Windows 7 Professional x64
       #7

    I would not recommend installing Microsoft Security Essentials while Avast is still installed. Either uninstall Avast, or better yet, download Malwarebytes free.
      My Computer


  8. Posts : 4
    Vista Home Edition ver.2002 SP3
    Thread Starter
       #8

    Jonathan_King said:
    What happened when you tried the Repair Install? The problem came back even after you did a clean install?
    Are'nt Repair and install only for WIN 7? I have XP and can't find it.
      My Computer


  9. Posts : 29
    windows 7
       #9

    Jonathan_King said:
    I would not recommend installing Microsoft Security Essentials while Avast is still installed. Either uninstall Avast, or better yet, download Malwarebytes free.
    You're correct. Best to uninstall if you don't know how to stop all the relevant processes. I suggested MSE, as it checks MS update itself.
      My Computer


  10. Posts : 13,354
    Windows 7 Professional x64
       #10

    Nicolai Allerup said:
    Jonathan_King said:
    What happened when you tried the Repair Install? The problem came back even after you did a clean install?
    Are'nt Repair and install only for WIN 7? I have XP and can't find it.
    Sorry, I assumed you were using 7. My bad. Yeah, the Repair Install is no longer applicable.
      My Computer


 

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