New Update Killed Internet

eXc450 · 27 Jan 2010

EDIT : Ignore this thread, it turned out to be Malware

Hi All,

Sorry for the lack of information here - but last night I updated my computer and my internet stopped working. Still could get IP etc, but internet would not work.

Used system restore (for the first time ever and was impressed by 7 doing it well as I heard lots of bad things with XP) and went back 2 days and all was fine... 10 minutes later, it died again - it had auto updated.

I tested it again and sure enough it died after the updates.

I am unsure which update it was, there was 2 - one was a IE8 update and one was a Windows 7 compatability update. I am not at home right now so I cannot be sure.

FYI my system is;
core i5 750, 4gb DDR3 1333, Gigabyte P55-UD3
64 bit windows 7

Only just installed it last week, so it was all up to date except those 2 updates, which means it is a recent update (26 or 27 january)

Sorry for not having all the info - Just wanted to give a heads up if anyone else sees the issue. I will try to get more info tonight if I have time.

Cheers
Chris

CarlTR6 · 27 Jan 2010

I am not a believer in automatic updates. I have mine set to notify me of updates. When I am notified I select custom install. That way I can control what is on my computer.

You can install one of the updates and work with your computer a while to see if the problem occurs. If it does, you have foaund the culprit. Roll back to a previous restore point and don't install it. If your computer is OK, try installing the other update and see what happens.

Mercurial · 27 Jan 2010

Is this from an RC build? cause my rc had the same problem. just decided switch to rtm X_X;

eXc450 · 28 Jan 2010

Hi - Windows 7 Ultimate 64 but RTM is what I have.

I am quite confused however. It was a problem again this afternoon, even though I had turne off auto updates. So maybe it was a co-incidence.

I have restored back a few days again and turned off auto updates, however it says in the windows update history that it has been installed...but if I try to remove it, it is not in the add/remove updates list....Seems system restore misses bits?

The update causing the problem is either;

KB978506 Update for Internet Explorer 8 Compatibility View List for Windows 7 for x64-based Systems (KB978506)

Update type: Recommended
This Compatibility View List update helps make Web sites that are designed for older browsers look better in Internet Explorer 8. When users install Internet Explorer 8, they will be given a choice about opting-in to a list of sites that should be displayed in Compatibility View. After you install this item, you may have to restart Internet Explorer.

or

KB977074

Update for Windows 7 for x64-based Systems (KB977074)

Update type: Important
This is a reliability update. This update resolves some reliability issues in Windows 7. By applying this update, you can achieve better reliability in various scenarios. After you install this item, you may have to restart your computer.

eXc450 · 31 Jan 2010

update : Looks like it was not the update, it was just a coincidence that the same time it was installed some malware got through. This happened on 3 occasions so I assumed it was the update.

So ignore my ramblings :)

pparks1 · 31 Jan 2010

As the original poster said, this turned out to be a malware issue.

With regards to automatic updates, I've used them for years and I've rarely experienced a problem because of an update. A system restore point or an image based backup could easily put me back if something really did wreak havoc...but thus far it's been pretty darn painless.