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Windows 7: Windows 7 Update Not Working. Code 64C and 800B0100


21 Feb 2010   #1

Windows 7 Professional
 
 
Windows 7 Update Not Working. Code 64C and 800B0100

Windows 7 Update Not Working. Code 64C and 800B0100

4 important updates to install. Starts, creates restore point. One update works then second stops.


Security Update for Microsoft XML Core Services 4.0 Service Pack 2 (KB954430)

Installation date: ‎21/‎02/‎2010 10:31 PM

Installation status: Failed

Error details: Code 64C

Update type: Important


Update for Microsoft XML Core Services 4.0 Service Pack 2 (KB973688)

Installation date: ‎21/‎02/‎2010 10:31 PM

Installation status: Failed

Error details: Code 64C

Update type: Important


Update for Internet Explorer 8 Compatibility View List for Windows 7 (KB978506)

Installation date: ‎21/‎02/‎2010 10:31 PM

Installation status: Failed

Error details: Code 800B0100

Update type: Recommended



Update for Rights Management Services Client for Windows 7 (KB979099)

Installation date: ‎21/‎02/‎2010 10:31 PM

Installation status: Failed

Error details: Code 800B0100

Update type: Recommended


Help suggested trying System Update Readiness Tool. Downloaded and installed but didn't make the Update work. Back to still having 4 updates to install.

Any suggestions?


My System SpecsSystem Spec
.

21 Feb 2010   #2

Windows 7 Professional x64 PL
 
 

Find CheckSur.log file in C:\Windows\Logs\CBS folder and attache this file to post
My System SpecsSystem Spec
24 Feb 2010   #3

Windows 7 Professional
 
 

Hi, Thanks for that.

Here's the files you requested. The first one was 5MB so you can find it on this link.

www.modixsales.com.au/CBS.log

The others are attached.

Hopefully you can make sense of it!


Attached Files
File Type: log CheckSUR.log (2.0 KB, 121 views)
File Type: log CheckSUR.persist.log (13.0 KB, 56 views)
File Type: log FilterList.log (222 Bytes, 51 views)
My System SpecsSystem Spec
.


25 Feb 2010   #4

Windows 7 Professional x64 PL
 
 

1.Empty folder C:\Windows\Logs\CBS
next download files attached to post and unpack them anywhere
2.Navigate to C:\Windows\Servicing\Packages,takeownership of this folder and add your account to have full control
3.Copy my files to this folder -if you have already any file then replace it.
4.Remove your account from permissions to Packages folder
5.Restore ownership of Packages folder back to "NT Service\TrustedInstaller"
6.Again try install hotfixes

helpful links (please read them)

Take Ownership of file - Vista Forums
TrustedInstaller - Restore as Owner - Vista Forums
Folder Permissions - Vista Forums

If it still don't help again run Readiness Tool and attache to post new CheckSur.log file
My System SpecsSystem Spec
25 Feb 2010   #5

Windows 7 Professional
 
 

Ok,
Done all that. 2 of 5 updates worked, 3 still failed.
Run the readiness tool and the checksur.log file is below.


=================================
Checking System Update Readiness.
Binary Version 6.1.7600.20593
Package Version 7.0
2010-02-25 16:39

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 908
No errors detected

The error codes are 80073712 and 64C

The ones not updating is KB954430, KB 973688 and KB979306

Any further suggestions?
My System SpecsSystem Spec
25 Feb 2010   #6

Windows 7 Professional
 
 

And heres the new CBS file.

www.modixsales.com.au/CBSno2.log
My System SpecsSystem Spec
25 Feb 2010   #7

Windows 7 Professional x64 PL
 
 

1.Reset WU components in aggressive mode How do I reset Windows Update components?.empty C:\Windows\temp folder

2.Run cmd.exe with administrative previlliges (right click on cmd.exe as admin) and type:

sfc /scannow

If none of above suggestions help please uninstall update KB979306 -CBS.log report strange errors relate to this hotfix log3.txt.All updates install one by one but KB979306 leave at the end.


My System SpecsSystem Spec
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 Windows 7 Update Not Working. Code 64C and 800B0100




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