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Windows 7: Windows Update won't, Safety Scan won't

09 Mar 2010   #1

windows 7 home premium
Windows Update won't, Safety Scan won't

Tried to load Google Sketchup, it only got 2/3 done and threw an error 0x8007371B. Windows Update won't update, error code 80070bc9. Tried MS Fixit, error code with Windows Update is now 8007054F. Tried Safety Scan, error 0x0C600C03.

Windows 7 Home Premium on HP Core i7 e9180f.


My System SpecsSystem Spec

09 Mar 2010   #2

Windows 7 Professional x64 PL

Relate to error with Safety Scan look here (read all posts):Safety Scanner error 0x0C600C03

relate to WU error

First try reregister WU components in aggressive mode Safety Scanner error 0x0C600C03 and WU library Repair & Fix Windows Updates with Fix WU Utility | The Windows Club

you can also try install updates from Microsoft Download Center (not from Windows Update),if easy things don't help follow below:

1.Run cmd.exe with administrative previlliges (right click on cmd.exe) as admin and type:

sfc /scannow

2.Run Readiness Tool Description of the System Update Readiness Tool for Windows Vista, for Windows Server 2008, for Windows 7, and for Windows Server 2008 R2
even if this tool don't solve problem it create CheckSur.log file in C:\Windows\Logs\CBS folder
3.Download firegenul Altair Technologies Ltd.
place firegenul.exe in C:\Windows\System32

next again run cmd.exe with admin previlliges and type:


it creates report from WindowsUpdate.log and is saved to C:\Windows\System32 as FireGenReport.htm
4.Prepare log from VistaSysInfoTool VistaForums SysInfo Tool
5.Find CBS.log file in C:\Windows\Logs\CBS folder

all files CBS.log,CheckSur.log,firegenReport.htm and log from VistaSysInfo pack to ZIP format and attache to post
My System SpecsSystem Spec

 Windows Update won't, Safety Scan won't

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