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Windows 7: Unable to uninstall win update KB958830


18 Mar 2010   #1
jenish

Windows 7
 
 
Unable to uninstall win update KB958830

Hi all,

I am struggling to install 'Remote Server Administration Tools' on my Win 7, 64 bit Enterprise version.
I have managed to install KB958830 and when I try to enable 'RSAT' from 'Control Panel\Turn Windows features on or off' I get a message 'An error has occurred. Not all of the features were successfully changed'. So, I decided to uninstall KB958830 (RSAT) from the windows update but I get the message 'An error has occurred. Not all of the updates were successfully uninstalled'. It doesn't give me any clue where the problem lies! Any help would be much appreciated!

Thanks,
Jenish
Ox


My System SpecsSystem Spec
.

18 Mar 2010   #2
Flavius

Windows 7 Professional x64 PL
 
 

Try uninstall it manually.
1.Create both folders i.e C:\Temp and C:\Sandbox
2.Download RSAT if you don't have and place it in C:\Temp
3.Run cmd.exe with elevated previlliges and type following commands:

cd /d C:\Temp
expand -f:* <full hotfix name>.msu C:\Temp
start /w pkgmgr /m:C:\Temp\<full hotfix name>.cab /up /s:C:\Sandbox


i.e for 64bit these commands would be:

cd /d C:\Temp
expand -f:* amd64fre_GRMRSATX_MSU.msu C:\Temp
start /w pkgmgr /m:C:\Temp\amd64fre_GRMRSATX_MSU.cab /up /s:C:\Sandbox


If it fail too run sfc /scannow command,run Readiness Tool Description of the System Update Readiness Tool for Windows Vista, for Windows Server 2008, for Windows 7, and for Windows Server 2008 R2

ans next attache to post all *.log files from C:\Windows\Logs\CBS folder
My System SpecsSystem Spec
18 Mar 2010   #3
Bill2

Windows 7 x64 pro/ Windows 7 x86 Pro/ XP SP3 x86
 
 

To uninstall RSAT, do the following from the command line.

1.Run CMD as Admin.

2.Find the name of the package by typing the following, and then hitting Enter.
dism /online /Get-Packages
In the results, look for the package name that contains the text RemoteServerAdministrationTools.

3.Type the following, and then press Enter to remove the package (in Name, type the name you got in step 2)
dism /online /Remove-Package /PackageName:<Name>
My System SpecsSystem Spec
.


18 Mar 2010   #4
jenish

Windows 7
 
 

For Favius - thanks but the instruction didn't work now I am running 'sfc /scannow'

Bill2 - thanks but I have already done so and tried to remote 'Remote...' manually (long name to type) but it failed to remove and when I run 'dism /online /Get-Packages' 'Remote...' wouldn't show. But it is still there if I go to control panel, windows update list!
Very strange issue and it sucks!!!

Jenish
Ox
My System SpecsSystem Spec
18 Mar 2010   #5
jenish

Windows 7
 
 

Here are the error logs, it wouldn't upload cbs.log file (8 mb).

CheckSUR.log

CheckSUR.persist.log

FilterList.log


My System SpecsSystem Spec
18 Mar 2010   #6
Flavius

Windows 7 Professional x64 PL
 
 

from your CheckSur.log

Quote:
Found 513 errors
CSI Manifest All Zeros Total count: 513

Unavailable repair files:
Some errors Readiness Tool fixed but still remains full unsolved errors.Seems all courrupted components relate to RSAT (I have to make sure about it),so it's no strange unable to uninstall it any method.I'll see what can I do in your case but it will be hard.Upload CBS.log on RapidShare: 1-CLICK Web hosting - Easy Filehosting,you have make sure there are no more corruptions what we see now.Downloading RSAT will take some time for me,so I answer in few hours...
My System SpecsSystem Spec
18 Mar 2010   #7
jenish

Windows 7
 
 

Hi Flavius,

Thanks for looking at this. Please find CBS.log file on this link
RapidShare: 1-CLICK Web hosting - Easy Filehosting
My System SpecsSystem Spec
18 Mar 2010   #8
Flavius

Windows 7 Professional x64 PL
 
 

In CBS.log are only corruptions relate to RSAT in WinSxS,and seems only this component is corrupted in your system .This update should be uninstalled a bit different way than other hotfixes:

this means should be:

cd /d C:\Temp
expand -f:* amd64fre_GRMRSATX_MSU.msu C:\Temp
start /w pkgmgr /m:Windows6.1-KB958830-x64.cab /up /s:C:\Sandbox


but in your case I doubt it will work in your case due to corruptions what we see


Instead to uninstall it I recommend fix this RSAT although it looks a mad idea to fix over 100 components

Try this,but before

1.In console type following commands

cd /d C:\Temp
expand -f:* amd64fre_GRMRSATX_MSU.msu C:\Temp


WARNING: If you still have Windows6.1-KB958830-x64.cab in C:\Temp folder then ignore the second command and only make below command

expand -f:* Windows6.1-KB958830-x64.cab C:\Temp

//sometimes you may have problem with unpacking all files (about 10000),if you will have any error with this command just repeat it again//

2.Boot Vista DVD,choose language>>repair computer>>command prompt and type:

copy C:\Temp\*.manifest C:\Windows\WinSxS\Manifests

3.Run system normally,empty C:\Windows\Logs\CBS folder,run Readiness Tool again and attache new CheckSur.log to post
My System SpecsSystem Spec
18 Mar 2010   #9
jenish

Windows 7
 
 

Hi Flavius,

On the second step, do you want me to boot from Vista or Windows 7 DVD?

Thanks
My System SpecsSystem Spec
18 Mar 2010   #10
Flavius

Windows 7 Professional x64 PL
 
 

Quote   Quote: Originally Posted by jenish View Post
Hi Flavius,

On the second step, do you want me to boot from Vista or Windows 7 DVD?

Thanks
Point 2?Yes -you have to use Windows 7 install disk (sorry for this small mistake) or special recovery disk for Windows 7,to avoid problem with permissions or locked components

and one small warning

the better use copy /y to avoid constantly asking for confirm each operation

so better use this command

copy /y C:\Temp\*.manifest C:\Windows\WinSxS\Manifests

it will take some time for about 1000 components...
My System SpecsSystem Spec
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