Cant Update.

vierasniper · 06 Apr 2010

hey guys,

im having problems updating windows. im running windows 7 x64 home premium. when i go to the control panel/windows update, it tells me that i cant update because the windows update service isn't running. ive restarted and rebooted my computer and its not working. any ideas on how i can fix this? a point in the right direction would be extremely helpful.

p.s i have Bitdefender 2010 and Norton as my AV's.

Thanks in Advanced.

p.s.s(?) before posting i tried to get a screenshot of what it looks like and it was unresponsive and it restarted my windows explorer

derekimo · 06 Apr 2010

Try the troubleshooter in control panel.

vierasniper · 06 Apr 2010

Heres what i got.

derekimo · 06 Apr 2010

OK Type services in start menu search, Click on that and find Windows Update towards the bottom, Right Click on it to Start the service.

You can go to properties and set it run at startup or whatever you want.

vierasniper · 06 Apr 2010

No dice.... i tried to start it and set it to automatic.

derekimo · 06 Apr 2010

See if going here and accepting the terms will get it going,
Microsoft Update

Windows is activated isn't it?

vierasniper · 06 Apr 2010

Yup.

derekimo · 06 Apr 2010

Did this just start or has it been like this for a while?

You could try this to see if fixes any corrupt files,
SFC /SCANNOW Command - System File Checker (If your using a theme patcher you will have to repatch after this, If it's the UxStyle core then you won't, I'm just saying because it looks like you are using a custom theme.)

Also here's a link to see if you can find something there, http://windows.microsoft.com/en-us/w...indows-updates

What happened when you went here, http://www.update.microsoft.com/micr....aspx?ln=en-us

Edit: See if this will help also, http://www.microsoft.com/downloads/d...3-d2c47c6fcffc

Flavius · 06 Apr 2010

If Windows Update service not working you can forget about running Readiness Tool as well

First you have to fix WU service

Try below:

1.Run cmd.exe with administrative previlliges (right click on cmd.exe as admin) and type:

sfc /scannow

2.Reinstall WU Agent http://download.windowsupdate.com/wi...gent30-x64.exe
3.Try reset WU components in aggressive mode How do I reset Windows Update components?
4.Import this fix wuauserv.zip to registry and restart computer

If nothing help find CBS.log in C:\Windows\Logs\CBS folder and attache to post,if file will be too big to attache then upload it on RapidShare: 1-CLICK Web hosting - Easy Filehosting

vierasniper · 07 Apr 2010

derekimo said:

Did this just start or has it been like this for a while?

You could try this to see if fixes any corrupt files,
SFC /SCANNOW Command - System File Checker (If your using a theme patcher you will have to repatch after this, If it's the UxStyle core then you won't, I'm just saying because it looks like you are using a custom theme.)

Also here's a link to see if you can find something there, Install Windows updates

What happened when you went here, Microsoft Update

Edit: See if this will help also, Download details: System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821) [January 2010]

@Derekimo

i just got up, went to my computer and i saw there were some issues. i clicked to little flag icon and noticed i couldn't update. i am using a custom theme, and i am using the UxStyle patcher. when i went here Microsoft Update all i saw was a picture on how to check for updates from the start menu.