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Windows 7: Microsoft can't activate Win7 professional?


25 Apr 2010   #1
ScooterX64

Windows 7
 
 
Microsoft can't activate Win7 professional?

I am still in shock. I just popped the shrink wrap on a new copy of Win7 pro and did a clean install using the 32 bit DVD, everything was fine until the activation process. When I entered the product key I got a dialog key saying it wasn't a valid key for Win7 professional. Stuck in a loop right there with no help or work around. Since I knew I could finish install without the key I kust went on and then after setup completed sucessfully I attempted to activate and got the same dialog and stuck in the same loop. Went on line to product support and via there ended up running slui.exe 4 which kicked me into the phone activation - I went through the automated portion babbling numbers into the phone like an idiot and at the end was told that they could not validate my product and was kicked off to live help. Abishek cam on the line and politely had me tell him the first set of numbers and then verified the last set with me and - wait for it - wait for it - told me that Microsoft can not validate my copy of Win7! And then told me that I should go back to my retailer and have them get me a valid product key!

I was stunned. Microsoft provided a defective product and just cleanly and simply left me with nothing other than a have a pleasant evening (too late for that I am afraid)

The copy I have was given to me so I don't even know where to go now (I'd buy a Mac but I still need to run Windows on it.


My System SpecsSystem Spec
25 Apr 2010   #2
Casca

 

Re-install. Do not enter key. Install will complete. You will have 120 days (30 + 30*3) to resolve the issue.
My System SpecsSystem Spec
25 Apr 2010   #3
ScooterX64

Windows 7
 
 

I already am there. I just have no idea how to solve this. I can rearm 3 times and then it is dead. Since I got it for free I guess I should just consider it it worth what I paid for it and move on.

I am just absolutely outraged at Microsoft though.
My System SpecsSystem Spec
25 Apr 2010   #4
Casca

 

Your outrage is likely better directed at your supplier. The key may be blacklisted.
My System SpecsSystem Spec
25 Apr 2010   #5
gregrocker
Microsoft MVP

 

Put in the Product Key at Computer>Properties activation link. If it is rejected, make the robocall to MS to see if that works. If not speak with an agent. They will refer you to Customer Service if they cannot help.

Customer Service will verify the Product Key and open a Tech Support case to see what about the install may be causing it to fail activation. If you bought a legit copy of Win7, it is very unlikely it won't be solved soon.
My System SpecsSystem Spec
25 Apr 2010   #6
ScooterX64

Windows 7
 
 

It's a retail copy so the supplier = Microsoft. If the key was burned MS could have told me that.

I never get there (a rejected key) It just says is is not valid. The only thing I can do is install w/o the key.

I am installing wiuth the 64 bit DVD right now to see if this si just some kind of issue with the DVD media.
My System SpecsSystem Spec
26 Apr 2010   #7
Brink
Microsoft MVP

64-bit Windows 8.1 Enterprise
 
 

Hello Scooter, and welcome to Seven Forums.

Take a deep breath, and double check to make sure that you didn't enter a wrong number or letter. It's real easy to mix up a letter o with a number 0 for example.

Have you already tried activating by phone? This is not the same as online product support.

Hope this helps,
Shawn
My System SpecsSystem Spec
26 Apr 2010   #8
barryware

Windows 7 Professional
 
 

Quote   Quote: Originally Posted by Brink View Post
Hello Scooter, and welcome to Seven Forums.

Take a deep breath, and double check to make sure that you didn't enter a wrong number or letter. It's real easy to mix up a letter o with a number 0 for example.

Have you already tried activating by phone? This is not the same as online product support.

Hope this helps,
Shawn
"B"' & "8" is also a problem.. Use a magnifying glass to insure the key is being read right.

If the key is not accepted upon 1st enty, it is not being read / entered correctly. Activation is a whole different matter.
My System SpecsSystem Spec
26 Apr 2010   #9
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Curious as to what you mean by "shrinkwrap". My Windows 7 came in a cardboard box ... same shape as Vista's was, but not plastic.
My System SpecsSystem Spec
26 Apr 2010   #10
CarlTR6

Windows 7 Ultimate 32 bit
 
 

Quote   Quote: Originally Posted by Jacee View Post
Curious as to what you mean by "shrinkwrap". My Windows 7 came in a cardboard box ... same shape as Vista's was, but not plastic.
Likewise.
My System SpecsSystem Spec
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 Microsoft can't activate Win7 professional?




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