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#1
upgrade return policy help
Hi all,
On 5/2/10 I purchased 7 Ultimate Upgrade from Office Max. I was assured by the associate that I would be able to use the upgrade discs to do a full install on clean/new/zero written drive and installation would just ask for my previous discs(Vista Ultimate Full). As most of you are probably aware, this isn't the case.
If I zero-write my hard drive and then begin installation afterward, at the cd key screen I'm told it's invalid. My only choice then is to bypass it with no cdkey which works fine. Once installed, I try again to enter my key and am told its only for an upgrade path and not full install (as shown in the screenshots from the Clean Install with a Upgrade Windows 7 Version )
In that guide,
option 1: doesn't work.
Option 2: defeats zero-writing my drive.
Option 3: i'm not interested in using workarounds.
I revisted officemax today to see if i could get store credit with a return and apply it to a full version on the spot and i was told by the acting manager that that would be illegal, but that Microsoft does do refunds inside of 60 days of use.
Could someone point me to the number or webpage i could get further information from to proceed with refunding/deactivating these upgrade discs and purchase the full version?
Thank you for your time,
Ageeb
p.s. for the record, I was able to get an intial install activated, but only through talking with a customer service rep. They required me to run a tool called 'msdt' and gave me a key string to enter into the running tool. I've formatted again under the impression that the same string (of which was emailed to me for future reference) would still work and it doesn't. If this is the process I have to use each time I format, I'd rather use the full version and avoid this altogether.