Quote: Originally Posted by smarteyeball
Quote: Originally Posted by UKEZ
Note: The only thing that I allowed to happen was a windows update which happened when I shut the system down.
Then logic would dictate that it was the result of an update.
Does it happen every boot now?
Thanks for your concern Smartyeyeball
but i resolved the issue now. It wouldnt boot into safe mode, restore, I couldn't ctrl/alt/delete or anything.
One strange thing was that the on screen keyboard started coming up after numerous reboots and restore attempts, but still nothing else would load or function.
This is how I managed to resolve it:
When the black screen came up and the on screen keyboard started showing i selected the 'Options' button then selected the link at the bottom of the options page that says "Control whether the On-Screen Keyboard starts when I log on
I was then presented with "Control Panel\All Control Panel Items\Ease of Access Center\Use the computer without a mouse or keyboard
" page, of which I deleted the menu text across the top of the screen and typed taskmgr.exe .
The Task Manager popped up, I selected the run command and run Explorer.exe
which temporary gave me access to my desktop.
Once I was back at my desktop, my system restore still wouldn't work properly and the PC couldn't be shut down, it could however log off.
So I created another Administrator account, logged off and back in as a new user and everything worked fine for the new user. I logged out and back in as my original account and i got blacked screen again with keyboard.
I then rebooted and logged back in as my new administrator account and modified my original accounts user right to a standard user and found this totally fixed whatever the problem was.
I was then able to modify my original account back up to administrator status and bingo everything works again.
I ran a full Sophos scan and found no Viruses, I removed Sophos and ran a AVG scan no viruses I removed AVG and ran a Microsoft Essentials scan and again NO viruses.
Its sorted now so thanks