New
#1
Changing license from 64 to 32 bits
I bought Windows 7 Home Premium 64 bits preinstalled on my Dell, but had to re-install a 32 bits version to obtain compatibility with my most important programs (expensive dictionaries, as I am a translator).
The new Windows 7 Home Premium 32 bits now gives me 30 days to activate it, and according to Microsoft itself, this ought to be possible with the same product key as the one used for the 64 bits version. However, it is not. When I try, it gives me error 0xC004E003.
Since the product key is from an OEM source, there is no way I can get in touch with Microsoft short of paying 50 dollars to talk with technical support (not activation service) on the phone.
Dell, which could contact Microsoft, just refuses to do so, stressing that their responsibility ended when I installed a new operating system. Perhaps they are right, but it is certainly not a very customer-friendly approach.
Any ideas about what can I do?
And if I really do need to buy a brand new product key, how can I do this, ideally online, from Chile?