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Windows 7: Windows updates will not install

21 Jun 2010   #1
roving

Windows 8 Pro
 
 
Windows updates will not install

For many days now at shutdown i am notified that 6 updates will be installed. Finally today I took a moment to look at the update history and found, as shown on the attachment, that these 6 failed to install day after day. I did troubleshoot and it found no cause. Any suggestions? They are all security updates for the major components of Office 2003, only one of which I use, which is Word. Suggestions appreciated. Dick




Attached Thumbnails
-screenhunter_01-jun.-21-19.37.gif  
My System SpecsSystem Spec
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21 Jun 2010   #2
tea

Windows 7 Pro 64bit
 
 

My suggestion would be do to a full virus scan and if you are infected.
My System SpecsSystem Spec
21 Jun 2010   #3
electrotune1200

Windows 8 Pro
 
 

I would try clearing the Windows Update history.

Paste this command to windows search.
%windir%\SoftwareDistribution\

Go into the datastore folder and delete the contents. Reboot and re-scan for updates.
My System SpecsSystem Spec
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21 Jun 2010   #4
chev65

Windows 7 Ult, Windows 8.1 Pro,
 
 

Quote   Quote: Originally Posted by roving View Post
For many days now at shutdown i am notified that 6 updates will be installed. Finally today I took a moment to look at the update history and found, as shown on the attachment, that these 6 failed to install day after day. I did troubleshoot and it found no cause. Any suggestions? They are all security updates for the major components of Office 2003, only one of which I use, which is Word. Suggestions appreciated. Dick
Here is a comprehensive list of fixes for Windows update problems that might help.
How do I reset Windows Update components?
My System SpecsSystem Spec
22 Jun 2010   #5
Luckystar

Windows 7 Ultimate x64 RTM + SP1
 
 

If all else fails, try reinstalling the office software.

Lucky
My System SpecsSystem Spec
22 Jun 2010   #6
theog

Microsoft Community Contributor Award Recipient

ME/XP/Vista/Win7
 
 

My System SpecsSystem Spec
22 Jun 2010   #7
roving

Windows 8 Pro
 
 

First, many thanks for information on how to clear the update history, and reset update, etc. It worked perfectly so is now saved for future use. BUT, I now have tried to install those six security updates for Office 2003 shown on my original attachment. They appear to download properly but the installation of each failed due to a 646 error. Troubleshooting that did no good. I also tried one-at-a-time, and that failed also for the same reason.

Isn't there a method of 'repairing' my Office 2003 installation? Should I try that and then try the updates again, or what do you suggest at this point? Very much appreciated!! Dick
My System SpecsSystem Spec
22 Jun 2010   #8
Bill2

Windows 7 x64 pro/ Windows 7 x86 Pro/ XP SP3 x86
 
 

Have you tried to download the updates manually? If not, do so, then run as administrator.
My System SpecsSystem Spec
22 Jun 2010   #9
roving

Windows 8 Pro
 
 

Thanks, Bill. I did go to the update site and select only one of the six to install. It tried and failed. Is that what you mean by "manual"?

Then I did select another update, which had to do with WGA. It downloaded quickly and installed successfully.

After that succeeded I went back and tried to download and install one of the security updates and it failed.

Still puzzled at this point.
My System SpecsSystem Spec
22 Jun 2010   #10
theog

Microsoft Community Contributor Award Recipient

ME/XP/Vista/Win7
 
 

Did you try the reset tool?
My System SpecsSystem Spec
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 Windows updates will not install




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