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Windows 7: Can't install KB980846

24 Jun 2010   #1
BCXtreme

Windows 7 Home Premium x64
 
 
Can't install KB980846

Hey,

I'm having a problem getting Windows Update KB980846 installed. I tried last night, and the update hung on 100% complete. I finally had to shut down the computer, by the power switch when it locked up on the "Shutting down" screen. I rebooted and the computer is fine, but KB980846 says it wasn't installed.

Should I just try it again, or do I need to take steps to troubleshoot the problem first?

Thanks!


My System SpecsSystem Spec
24 Jun 2010   #2
richc46

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Try again in safe mode. If the update is not important, you can decide if you want to install or hide it.
My System SpecsSystem Spec
24 Jun 2010   #3
BCXtreme

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by richc46 View Post
Try again in safe mode. If the update is not important, you can decide if you want to install or hide it.
OK, so I guess I need to make that decision. I'll let you know how it turns out either way!
My System SpecsSystem Spec
24 Jun 2010   #4
richc46

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Please do. With your answer, I may be able to help you. Others will be helped by the results, also.
My System SpecsSystem Spec
24 Jun 2010   #5
theog

Microsoft Community Contributor Award Recipient

ME/XP/Vista/Win7
 
 

My System SpecsSystem Spec
26 Jun 2010   #6
ElQuia

Windows 7 x64 SP1 - Ubuntu 10.10 x64 - Linux Mint 10 (dual boot + Virtual Box)
 
 
KB980846 Memory error

Guys, I am also having big trouble with KB980846.
[Update for Windows 7 for x64-based Systems (KB980846)]

Trouble started really with the last round of windows updates, I am on x64 Windows 7. Had to retry 12 times to install the frameworks updates, finally could, after manually restarting installer service.

But KB980846. Nooooo , Let's see: It installs OK and asks for pc restart.
After system restart I get the following message box:

Quote:
The instruction at 0xe9a7e2f4 referenced memory at 0x00000000. The memory could not be read.
Click on OK to terminate the program
THIS APPEARS 4 OR 5 TIMES AT SYSTEM LOGON. The only solution I found is to uninstall the update.
Before I "ignore" or "hide" it in windows update settings I am trying to find out what's going on. I read arround the net that a lot of people have problems with the last round of windows updates.

IDEAS PLEASE
My System SpecsSystem Spec
26 Jun 2010   #7
theog

Microsoft Community Contributor Award Recipient

ME/XP/Vista/Win7
 
 

Try the link, in the post above.
My System SpecsSystem Spec
26 Jun 2010   #8
BCXtreme

Windows 7 Home Premium x64
 
 

Looking at all this, I think I might be better off just skipping this update. Thanks for the suggestions though! I'll definitely remember that link if I ever have problems with a more important update!
My System SpecsSystem Spec
26 Jun 2010   #9
ElQuia

Windows 7 x64 SP1 - Ubuntu 10.10 x64 - Linux Mint 10 (dual boot + Virtual Box)
 
 

theog, I already reseted windows update. Update is NOT the problem, it updates OK, the problem is KB980846 that AFTER updating generates memory read errors. I don't know if I can saftely hide it because even if it is a compatibility kind of update for old proggies maybe something else in the future will depend on it???
My System SpecsSystem Spec
26 Jun 2010   #10
Bill2

Windows 7 x64 pro/ Windows 7 x86 Pro/ XP SP3 x86
 
 

Have you guys tried downloading the standalone installer for that update, then running it as Administrator?
My System SpecsSystem Spec
Reply

 Can't install KB980846




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