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Windows 7: Password incorrect after resetting

26 Jun 2010   #1

Windows 7 home premium
Password incorrect after resetting

Hi, I hope this is the right place for this post, sorry if it's not.

OS = windows 7 home premium.

Windows is not recognising my password. I just reset my windows password using a windows password resetting program. The password was reset to no password. After resetting, the system loaded windows without problem and didn't ask for a password as expected.

I then went to "user accounts" and chose the "create a password for this account" option. I did this and it accepted my new password. The problem is now, when I restart the PC and try to log into windows using this new password, it tells me it's incorrect even though it is definately correct. I used a combination or uppper/lower case letters, numbers and symbols. I'm not sure if this has an effect.

There is only one account, which is the administrator account.

I had to reset the password to no password again using the software so I could login to windows.

Any suggestions as to why I can't log in?

BTW, the reason I reset the password in the first place is because I tried to change the existing password(which I setup when I installed windows) to a new one in the "user accounts" screen. This failed, it told me that the password was incorrect even though I used the same one I used to log on.

My System SpecsSystem Spec
26 Jun 2010   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc


I do not inow why you cant login. Once you begin to use third party sofware for tasks like resetting the password there is no way of knowing what changes it made.

That being said, lets talk about the future. Right now, I would make a new administrator account to be sure that you do not lose access in the future. The choice now is yours, continue to use the old account and have problems now and then logging in or begin to use the new account as your regular account.

Whatever you choose, I would always have another administrative account in the event of problems. Things can go wrong for many reasons.

In addition, I and many others suggest using a standard account for everyday activity and reserve use of the administrative account only for necessary activity. This measure is taken to increase security against virus and malware damage.

Take care and good luck.
My System SpecsSystem Spec
26 Jun 2010   #3

Microsoft Window 7 Professional 32 bit

What program are you using to change password of window? Did you go to your user account in Control Panel to change your password. I highly recommend to not use third party software to change window password unless you can't get in window. Remove it and change your password using user account to see if it fix the issue


..Opp,...Rich is still onl ...nice
My System SpecsSystem Spec
26 Jun 2010   #4

Windows 8.1 Pro RTM x64

As a test, set the password to password to see if you can log on with that. I suspect that the problem might be accidentally entering upper-case instead of lower-case and/or symbols instead of numbers. If using the left Shift key, it is very easy to catch the Caps Lock without realising it. I've done it myself, when logging on to the Forums, and it's only when I look at the keyboard and see the Caps Lock indicator that I realise what has happened.
My System SpecsSystem Spec
26 Jun 2010   #5

Windows 7 home premium

Ok, issue resolved....well seems to be working so far.

I created another user account as a test and set the password to the same one I used to use, which was upper/lower case letters, numbers and symbols. After I did this I tried to log onto this account and again it was saying the password was incorrect and it definately wasn't as I know this password very well. Caps lock wasn't on either as windows tells you when it is.

So I switched back to the other account and changed the password to the new account to only numerals. When I logged on this time with the numeral only password, it worked.

So I'm thinking for some reason it doesn't like the symbols in the original password.
My System SpecsSystem Spec
26 Jun 2010   #6

Windows 7 home premium

I just tried changing passwords again and yep it seems it was the symbols in the password.
My System SpecsSystem Spec
26 Jun 2010   #7

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc

Glad that it is working. I would still follow the advice that I gave in an earlier post about the administrator account and a standard account.

Good Luck
My System SpecsSystem Spec

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