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Windows 7: update error need help!

05 Jul 2010   #1

Win7 RTM
 
 
update error need help!

I have trouble shooted this on my own and can not fix it stoped and started the service renamed the folder tried deleting a few things no luck . I also have used the MS fix it for me tool with no luck. I had to update MSE manual today and would like a fix for this issue.




My System SpecsSystem Spec
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05 Jul 2010   #2
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

What firewall or other anti-malware programs do you have running?
My System SpecsSystem Spec
05 Jul 2010   #3

Microsoft Community Contributor Award Recipient

ME/XP/Vista/Win7
 
 

My System SpecsSystem Spec
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05 Jul 2010   #4

Windows 7 x64 pro/ Windows 7 x86 Pro/ XP SP3 x86
 
 

1) Try deleting the temporary update files.

Windows Update error 80070002

2) If that does not help, try downloading the standalone installer from MS downloads, save to your hdd, then install by double clicking on the saved file.
My System SpecsSystem Spec
05 Jul 2010   #5

Win7 RTM
 
 

Quote   Quote: Originally Posted by Jacee View Post
What firewall or other anti-malware programs do you have running?
none I've been using MSE looks like the updated version of MSE screwed the pooch or something. I never ran into a problem like this.

Quote   Quote: Originally Posted by theog View Post
Tried the .bat and ran command prompt as admin so no luck with that.

Quote   Quote: Originally Posted by Bill2 View Post
1) Try deleting the temporary update files.

Windows Update error 80070002

2) If that does not help, try downloading the standalone installer from MS downloads, save to your hdd, then install by double clicking on the saved file.
I will try this and give it a go but why is updates doing this should i try uninstaling mse this happened after the day It upgraded it's self. Then I was infected with something, mse quarantined it but I had to delete the items that mse did not remove automatically could something have been changed in my system?
Microsoft Security Essentials Version: 1.0.1963.0
Antimalware Client Version: 2.1.6805.0
Engine Version: 1.1.5902.0
Antivirus definitions: 1.85.1476.0
Antispyware definitions: 1.85.1476.0
My System SpecsSystem Spec
05 Jul 2010   #6
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

You may have something on your machine that's preventing MSE from updating.

Download Malwarebytes' Anti-Malware to your desktop
|MG| Malwarebytes Anti-Malware 1.46 Download
* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform full scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.

* When completed, a log will open in Notepad. Please save it to a convenient location. Copy and Paste that log into your next reply.
My System SpecsSystem Spec
05 Jul 2010   #7

Win7 RTM
 
 

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org
Database version: 4279
Windows 6.1.7600
Internet Explorer 8.0.7600.16385
7/5/2010 5:43:23 PM
mbam-log-2010-07-05 (17-43-23).txt
Scan type: Full scan (C:\|D:\|)
Objects scanned: 204241
Time elapsed: 1 hour(s), 5 minute(s), 35 second(s)
Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1
Memory Processes Infected:
(No malicious items detected)
Memory Modules Infected:
(No malicious items detected)
Registry Keys Infected:
(No malicious items detected)
Registry Values Infected:
(No malicious items detected)
Registry Data Items Infected:
(No malicious items detected)
Folders Infected:
(No malicious items detected)
Files Infected:
C:\Users\Archangel\Local Settings\Temporary Internet Files\udRemove.exe (Trojan.Agent) -> Quarantined and deleted successfully.


Still updates for windows and mse are not working.
My System SpecsSystem Spec
06 Jul 2010   #8
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Do you have KMPlayer?
My System SpecsSystem Spec
06 Jul 2010   #9

Win7 RTM
 
 

No I do not have kmplayer. I'm about to reinstall windows this is so aggravating, I have never seen windows update just stop working as of now I'm having to download my mse definitions manual as with any windows updates. I like Windows 7 allot but what the heck I have no idea what is wrong with my sys.
I have tried doing this
"net stop wuauserv
cd %systemroot%\SoftwareDistribution
ren Download Download.old
net start wuauserv"

tried this also
"net stop wuauserv
rmdir %windir%\softwaredistribution /s /q
rmdir %windir%\system32\softwaredistribution /s /q
regsvr32 /s wuaueng.dll
regsvr32 /s wuaueng1.dll
regsvr32 /s atl.dll
regsvr32 /s wups.dll
regsvr32 /s wups2.dll
regsvr32 /s wuweb.dll
regsvr32 /s wucltui.dll
net start wuauserv"

nothing helped not even the MS fix it tool so I'm out of ideas.
I want to thank those who have tried to help me and hope this issue can be resolved without me having to reinstall.
My System SpecsSystem Spec
06 Jul 2010   #10
Microsoft MVP

 

Since you had an infection, run a booted Anti-virus scan so there is no place for viruses to hide: FREE Bootable AntiVirus Rescue CDs Download List

You can also install Avast and run its boot scan after updating it.

Then you will know you have all the infection out and can proceed to open a Windows Update support case to get your WUD working. WUD support is via email so may take some time, but they will get it working one way or another if you are cooperative.
My System SpecsSystem Spec
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 update error need help!




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