Unable to boot after windows update installed


  1. Posts : 7
    Win7 HP/Win7 Pro/Win7 Ult
       #1

    Unable to boot after windows update installed


    HELP!:


    I am having an issue after Win7 updated. Logged off my machine and noticed that it was installing an update. So far, the updates have been flawless, but when I went to turn on my computer Thursday morning, no boot.


    Ran Startup repair a couple of times and got:
    > Problem event Name: Startup Repair
    > Problem Signature 01 : 6.1.7600.16385
    > Problem Signature 02 :
    6.1.7600.16385
    > Problem Signature 03 : unknown
    > Problem Signature 04 : 21201050
    > Problem Signature 05 : AutoFailover
    > Problem Signature 06 : 5
    > Problem Signature 07 : NoRootCause
    > Os version : 6.1.7600.2.0.0.256.1
    > Local ID : 1033




    • Tried booting from Win7CD and doing repair as well - no luck
    • Tried doing an F12 (Dell) and doing hardware diagnostics - no problems found
    • Tried doing a system restore to a time earlier (about 2 weeks) and finally got it to boot into the opening "fireflies", and the next screen however, the next screen was black and only contained the ease-of-access, the "Windows 7 Home Premium" text and the shutdown options. I could not log in.

    Unfortunately, I have client files on this computer as part time I do graphics/illustrations and web design. I am extremely frustrated.


    Rick
      My Computer


  2. Posts : 8,608
    Windows 7 Ultimate 32bit SP1
       #2

    You can download a Linux rescue disk and retrieve your files if need be. Please read this information SystemRescueCd
      My Computer


  3. Posts : 7
    Win7 HP/Win7 Pro/Win7 Ult
    Thread Starter
       #3

    Jacee said:
    You can download a Linux rescue disk and retrieve your files if need be. Please read this information SystemRescueCd
    Thanks Jacee! I am going to try to add a second SATA drive, Install Win7 on that and see where I can get. I also have a ticket open with M$oft. I'll report back whatever I find out.
      My Computer


  4. Posts : 8,608
    Windows 7 Ultimate 32bit SP1
       #4

    Please do!
      My Computer


  5. Posts : 7
    Microsoft Windows 7 Home Premium 64-bit SP1
       #5

    This happened to me on my WinXP Pro PC a few weeks ago. I downloaded Windows updates and my pc hasnt started up since. I cant even boot from disc! Nothing!
    Im wondering what the heck went wrong?? It was just fine before I got the updates.
      My Computer


  6. Posts : 7
    Win7 HP/Win7 Pro/Win7 Ult
    Thread Starter
       #6

    after lurking on other forums I found that using the Win7 install disk, clicking command prompt and typing in the following did NOT work... (just to narrow it down I'm providing it here)
    Type bootrec /fixmbr [enter]
    Type bootrec /fixboot [enter]
    Type bootrec /rebuildbcd [enter]
    All were successful save the last one which returned "Total identified Windows installations: 0"

    DRAT!
      My Computer


  7. Posts : 7
    Win7 HP/Win7 Pro/Win7 Ult
    Thread Starter
       #7

    Update:

    Okay, while I was waiting for Microsoft to call back, I installed a new 500G SATA drive and reinstalled Win7 on that one. I moved all of my old documents and settings over, and have installed about 80% of my programs, so I'm feeling less stressed.

    We performed troubleshooting for about 3 hours Saturday and 3 hours Sunday w/MS... to no avail. The tech did mention something about Google Chrome installations and the fact(?) that he had fixed about 30 by removing Chrome.

      My Computer


  8. Posts : 11,840
    64-bit Windows 8.1 Pro
       #8

    I really doubt that Chrome is the problem ... too many people are using it and if that were the case, you would have heard about it before now...
      My Computer


  9. Posts : 7
    Win7 HP/Win7 Pro/Win7 Ult
    Thread Starter
       #9

    Tews said:
    I really doubt that Chrome is the problem ... too many people are using it and if that were the case, you would have heard about it before now...
    I wholeheartedly agree since we have several other win7 machines at work that I take care of - and most of them use chrome & firefox, and all of them had the same update.
      My Computer


  10. Posts : 1
    Windows 7, windows XP, Ubuntu, Linux, centOS
       #10

    i have same problem !

    i don't wanna create new thread and spam forum !

    just its a real emergency ! my Laptop is now working on !! i need it booted..

    can you please anyone help me fixing this manually..?

    please help me out guys.
      My Computer


 

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