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Windows 7: WindowsUpdate_00000A97 Error Updating...

18 Jul 2010   #1

Windows 7 Pro
 
 
WindowsUpdate_00000A97 Error Updating...

"" "WindowsUpdate_dt000"

Please help! I have not been able to overcome this error for the past few days...
The error states:

CodeA97 Windows update encountered an unknown error

My System SpecsSystem Spec
.

18 Jul 2010   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Try this
Turn off the update and boot, turn on see how it works.

If it does not work (not surprised), try this

How do I reset Windows Update components?
My System SpecsSystem Spec
18 Jul 2010   #3

Windows 7 Pro
 
 

Thanks! Ok... I will do that.

I don't see that button to thank you for responding...
My System SpecsSystem Spec
.


18 Jul 2010   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Hope it works
My System SpecsSystem Spec
18 Jul 2010   #5

Windows 7 Pro
 
 

Quote   Quote: Originally Posted by richc46 View Post
Hope it works
Hey rich...thanks for your help... enclosed is the picture of the error I got since I turned off auto updates...Was I supposed to turn it on again?


Attached Thumbnails
WindowsUpdate_00000A97 Error Updating...-last-backup-did-not-complete.png  
My System SpecsSystem Spec
18 Jul 2010   #6

Windows 7 Pro
 
 

Nope... No success yet...

attached is the next error message I just got...

thanks so very much for your help!

I only tried the auto fix choice...I am not sure that I woud do any better manually


Attached Thumbnails
WindowsUpdate_00000A97 Error Updating...-some-updates-not-installed.png  
My System SpecsSystem Spec
18 Jul 2010   #7

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Yes, turn it back on. I will do further research on your error code.
My System SpecsSystem Spec
18 Jul 2010   #8

Microsoft Community Contributor Award Recipient

ME/XP/Vista/Win7
 
 

Have you try this:
Windows Update - Reset
My System SpecsSystem Spec
18 Jul 2010   #9

Windows 7 Pro
 
 

Quote   Quote: Originally Posted by richc46 View Post
Yes, turn it back on. I will do further research on your error code.

I was supposed to reboot first...grr I missed the screen that said so for it was covered with other windows...let me try it again now...

Ok... I ran windows update and this time it gave me a win runtime update for office security essentials... I tried to upload pic but was unable to...

What woul happen if I were to get the file elsewhere? and where else can I get it from?

Thank you all for your help!


Attached Thumbnails
WindowsUpdate_00000A97 Error Updating...-some-updates-not-installed.png  
My System SpecsSystem Spec
18 Jul 2010   #10

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

I know how to get SP on line, (if there were some) but not the updates.
My System SpecsSystem Spec
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 WindowsUpdate_00000A97 Error Updating...





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