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Windows 7: "this copy of windows is not genuine"

20 Jul 2010   #21
Tews

64-bit Windows 8.1 Pro
 
 

You have three options IMO... 1. Use the phone activation option .... 2. Do nothing, and take the chance that your OS will stop functioning... 3. Return the laptop for an exchange... Good Luck..


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20 Jul 2010   #22
kynsiatatsu

windows 7
 
 

Quote   Quote: Originally Posted by Bill2 View Post
Quote   Quote: Originally Posted by kynsiatatsu View Post
"You must activate Windows 7 within the 30 days grace period after installation before it expires."

but i bought it brand new from best buy..it should have been activated already...
If what you are saying is true, Bestbuy took you for a ride. Otherwise, you are taking us for a ride.

Only you know the truth, so the two options are;

1) take the machine to Bestbuy and confront them with that mgadiag log.

2) Buy a genuine copy of win7.
i havnt done anything to the OS...iv only installed and un-installed games..ill take it to the best buy thats near me and hope they can do something thats free OR cheap...
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20 Jul 2010   #23
Petey7

Windows 7 Professional SP1 64-bit
 
 

Most Best Buys have the Geek Squad counter near customer support. I can't speak for all of them, but that runs the counter at the Best Buy I go to is really smart. I've seen him fix a couple problems right there at the counter. Seeing as you just bought the computer they should help.

Also, their should be a sticker on the bottom of the computer with the product key for your copy of Windows. Go to system > activate windows/change product key.

If all else fails, contact Toshiba. YOu should have at least a 1 year warranty with them if you really did just buy your computer.
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20 Jul 2010   #24
kynsiatatsu

windows 7
 
 

ok, so I restarted and it popped up the activation thing..so i did the phone activation thing and im not verified..im still very tempted to get the "ultimate" version tho..


Attached Files
File Type: txt after activation.txt (5.2 KB, 66 views)
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20 Jul 2010   #25
DeaconFrost

Windows 7 Ultimate x64 SP1
 
 

You don't seem to be following along with what others are suggesting. Did you try entering the key from the bottom of your laptop and doing the online activation? Did you try going through the phone activation completely?
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20 Jul 2010   #26
Bill2

Windows 7 x64 pro/ Windows 7 x86 Pro/ XP SP3 x86
 
 

Quote   Quote: Originally Posted by DeaconFrost View Post
You don't seem to be following along with what others are suggesting. Did you try entering the key from the bottom of your laptop and doing the online activation? Did you try going through the phone activation completely?
The COA key cant be activated online, only via phone activation.
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20 Jul 2010   #27
kynsiatatsu

windows 7
 
 

yeah i did all that...the key on the laptop wasn't valid or something and told me to go do the phone thing so i did the complete phone thing and after all of it i had no error messages and it said "congrats your version of win 7 is now activated"
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20 Jul 2010   #28
Kirsch

Windows 7 Ultimate
 
 

Quote   Quote: Originally Posted by kynsiatatsu View Post
yeah i did all that...the key on the laptop wasn't valid or something and told me to go do the phone thing so i did the complete phone thing and after all of it i had no error messages and it said "congrats your version of win 7 is now activated"
aka problem solved?
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20 Jul 2010   #29
Bill2

Windows 7 x64 pro/ Windows 7 x86 Pro/ XP SP3 x86
 
 

Quote   Quote: Originally Posted by kynsiatatsu View Post
yeah i did all that...the key on the laptop wasn't valid or something and told me to go do the phone thing so i did the complete phone thing and after all of it i had no error messages and it said "congrats your version of win 7 is now activated"
Congrats, your win7 is now activated!
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20 Jul 2010   #30
kynsiatatsu

windows 7
 
 

dunno...im like a prep working on a semi truck when it comes to this computer stuff...
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 "this copy of windows is not genuine"




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