"this copy of windows is not genuine"

Tews · 20 Jul 2010

You have three options IMO... 1. Use the phone activation option .... 2. Do nothing, and take the chance that your OS will stop functioning... 3. Return the laptop for an exchange... Good Luck..

kynsiatatsu · 20 Jul 2010

Bill2 said:

kynsiatatsu said:

"You must activate Windows 7 within the 30 days grace period after installation before it expires."

but i bought it brand new from best buy..it should have been activated already...

If what you are saying is true, Bestbuy took you for a ride. Otherwise, you are taking us for a ride.

Only you know the truth, so the two options are;

1) take the machine to Bestbuy and confront them with that mgadiag log.

2) Buy a genuine copy of win7.

i havnt done anything to the OS...iv only installed and un-installed games..ill take it to the best buy thats near me and hope they can do something thats free OR cheap...

Petey7 · 20 Jul 2010

Most Best Buys have the Geek Squad counter near customer support. I can't speak for all of them, but that runs the counter at the Best Buy I go to is really smart. I've seen him fix a couple problems right there at the counter. Seeing as you just bought the computer they should help.

Also, their should be a sticker on the bottom of the computer with the product key for your copy of Windows. Go to system > activate windows/change product key.

If all else fails, contact Toshiba. YOu should have at least a 1 year warranty with them if you really did just buy your computer.

kynsiatatsu · 20 Jul 2010

ok, so I restarted and it popped up the activation thing..so i did the phone activation thing and im not verified..im still very tempted to get the "ultimate" version tho..

DeaconFrost · 20 Jul 2010

You don't seem to be following along with what others are suggesting. Did you try entering the key from the bottom of your laptop and doing the online activation? Did you try going through the phone activation completely?

Bill2 · 20 Jul 2010

DeaconFrost said:

You don't seem to be following along with what others are suggesting. Did you try entering the key from the bottom of your laptop and doing the online activation? Did you try going through the phone activation completely?

The COA key cant be activated online, only via phone activation.

kynsiatatsu · 20 Jul 2010

yeah i did all that...the key on the laptop wasn't valid or something and told me to go do the phone thing so i did the complete phone thing and after all of it i had no error messages and it said "congrats your version of win 7 is now activated"

Kirsch · 20 Jul 2010

kynsiatatsu said:

yeah i did all that...the key on the laptop wasn't valid or something and told me to go do the phone thing so i did the complete phone thing and after all of it i had no error messages and it said "congrats your version of win 7 is now activated"

aka problem solved?

Bill2 · 20 Jul 2010

kynsiatatsu said:

yeah i did all that...the key on the laptop wasn't valid or something and told me to go do the phone thing so i did the complete phone thing and after all of it i had no error messages and it said "congrats your version of win 7 is now activated"

Congrats, your win7 is now activated!

kynsiatatsu · 20 Jul 2010

dunno...im like a prep working on a semi truck when it comes to this computer stuff...