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Windows 7: New Laptop will not Download some MS Updates


23 Jul 2010   #1

Win 7 Pro x 64, Win 7 Starter
 
 
New Laptop will not Download some MS Updates

I just received my new laptop yesterday. It's a Win 7x64 with an i7 740 processor. First thing I did after I turned out my windows firewall was to download and installed the MS updates that were available for my PC.

At the time I had 33 updates available. Everything downloaded and installed except for 6. Afterward I tried to install these updates again but they constantly keep failing. In fact my laptop will not even download them. It's stay at 0% and eventually fails.

The updates in question are 982381, 971468, 978601, 979309, 979559, 981793. Also with the following updates I get these 2 error messages: code 800B0100 & 8007065e. For 800B0100 following the instructions I downloaded the system update readiness tool. I ran it successfully but I'm getting both these codes with these fail updates.


My System SpecsSystem Spec
.

23 Jul 2010   #2

Windows 7 Professional x64 PL
 
 

Readiness Tool may not fix all errors automatically,but it create report CheckSur.log file in C:\Windows\Logs\CBS folder.Please attache CheckSur.log file to post
My System SpecsSystem Spec
23 Jul 2010   #3

Win 7 Pro x 64, Win 7 Starter
 
 

I'll look into this when I get home tonight.
My System SpecsSystem Spec
.


23 Jul 2010   #4

Win 7 Pro x 64, Win 7 Starter
 
 

Here's the log file. Also I ran the MS Update reset tool and I was able to install 2 of my updates. But I still can't install KB982381, 971468, 979559 & 981793.

Thanks.


=================================
Checking System Update Readiness.
Binary Version 6.1.7600.20667
Package Version 8.0
2010-07-23 18:11

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_2_for_KB979559~31bf3856ad364e35~amd64~~6.1.1.3.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_2_for_KB979559~31bf3856ad364e35~amd64~~6.1.1.3.cat
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_37_for_KB981793~31bf3856ad364e35~amd64~~6.1.1.1.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_37_for_KB981793~31bf3856ad364e35~amd64~~6.1.1.1.cat
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_3_for_KB979559~31bf3856ad364e35~amd64~~6.1.1.3.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_3_for_KB979559~31bf3856ad364e35~amd64~~6.1.1.3.cat
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_4_for_KB982381~31bf3856ad364e35~amd64~~6.1.1.3.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_4_for_KB982381~31bf3856ad364e35~amd64~~6.1.1.3.cat
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_57_for_KB981793~31bf3856ad364e35~amd64~~6.1.1.1.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_57_for_KB981793~31bf3856ad364e35~amd64~~6.1.1.1.cat
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_73_for_KB981793~31bf3856ad364e35~amd64~~6.1.1.1.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_73_for_KB981793~31bf3856ad364e35~amd64~~6.1.1.1.cat
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_74_for_KB981793~31bf3856ad364e35~amd64~~6.1.1.1.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_74_for_KB981793~31bf3856ad364e35~amd64~~6.1.1.1.cat
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_for_KB979559_RTM~31bf3856ad364e35~amd64~~6.1.1.3.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_for_KB979559_RTM~31bf3856ad364e35~amd64~~6.1.1.3.cat
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_for_KB979559~31bf3856ad364e35~amd64~~6.1.1.3.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_for_KB979559~31bf3856ad364e35~amd64~~6.1.1.3.cat
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_for_KB981793_RTM~31bf3856ad364e35~amd64~~6.1.1.1.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_for_KB981793_RTM~31bf3856ad364e35~amd64~~6.1.1.1.cat
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_for_KB981793~31bf3856ad364e35~amd64~~6.1.1.1.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_for_KB981793~31bf3856ad364e35~amd64~~6.1.1.1.cat

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\x86_microsoft-windows-i..timezones.resources_31bf3856ad364e35_6.1.7600.20699_en-us_83ce7a00fc3c3676.manifest x86_microsoft-windows-i..timezones.resources_31bf3856ad364e35_6.1.7600.20699_en-us_83ce7a00fc3c3676
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7600.20704_none_15c78cf4cd156ec7.manifest amd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7600.20704_none_15c78cf4cd156ec7
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_microsoft-windows-i..rnational-timezones_31bf3856ad364e35_6.1.7600.16580_none_71374a7723479325.manifest amd64_microsoft-windows-i..rnational-timezones_31bf3856ad364e35_6.1.7600.16580_none_71374a7723479325
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_microsoft-windows-i..timezones.resources_31bf3856ad364e35_6.1.7600.20699_en-us_dfed1584b499a7ac.manifest amd64_microsoft-windows-i..timezones.resources_31bf3856ad364e35_6.1.7600.20699_en-us_dfed1584b499a7ac
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\wow64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7600.20704_none_201c3747017630c2.manifest wow64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7600.20704_none_201c3747017630c2
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7600.16585_none_14e86f2db437cab5.manifest amd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7600.16585_none_14e86f2db437cab5
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\wow64_microsoft-windows-i..rnational-timezones_31bf3856ad364e35_6.1.7600.20699_none_7c13c44270c5f4ea.manifest wow64_microsoft-windows-i..rnational-timezones_31bf3856ad364e35_6.1.7600.20699_none_7c13c44270c5f4ea
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\wow64_microsoft-windows-i..rnational-timezones_31bf3856ad364e35_6.1.7600.16580_none_7b8bf4c957a85520.manifest wow64_microsoft-windows-i..rnational-timezones_31bf3856ad364e35_6.1.7600.16580_none_7b8bf4c957a85520
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\wow64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7600.16585_none_1f3d197fe8988cb0.manifest wow64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7600.16585_none_1f3d197fe8988cb0
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\x86_microsoft-windows-i..timezones.resources_31bf3856ad364e35_6.1.7600.16580_en-us_8346aa87e31e96ac.manifest x86_microsoft-windows-i..timezones.resources_31bf3856ad364e35_6.1.7600.16580_en-us_8346aa87e31e96ac
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_microsoft-windows-i..timezones.resources_31bf3856ad364e35_6.1.7600.16580_en-us_df65460b9b7c07e2.manifest amd64_microsoft-windows-i..timezones.resources_31bf3856ad364e35_6.1.7600.16580_en-us_df65460b9b7c07e2
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_microsoft-windows-i..rnational-timezones_31bf3856ad364e35_6.1.7600.20699_none_71bf19f03c6532ef.manifest amd64_microsoft-windows-i..rnational-timezones_31bf3856ad364e35_6.1.7600.20699_none_71bf19f03c6532ef

Summary:
Seconds executed: 502
Found 34 errors
CSI Manifest All Zeros Total count: 12
CBS MUM Corrupt Total count: 11
CBS Catalog Corrupt Total count: 11

Unavailable repair files:
winsxs\manifests\x86_microsoft-windows-i..timezones.resources_31bf3856ad364e35_6.1.7600.20699_en-us_83ce7a00fc3c3676.manifest
winsxs\manifests\amd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7600.20704_none_15c78cf4cd156ec7.manifest
winsxs\manifests\amd64_microsoft-windows-i..rnational-timezones_31bf3856ad364e35_6.1.7600.16580_none_71374a7723479325.manifest
winsxs\manifests\amd64_microsoft-windows-i..timezones.resources_31bf3856ad364e35_6.1.7600.20699_en-us_dfed1584b499a7ac.manifest
winsxs\manifests\wow64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7600.20704_none_201c3747017630c2.manifest
winsxs\manifests\amd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7600.16585_none_14e86f2db437cab5.manifest
winsxs\manifests\wow64_microsoft-windows-i..rnational-timezones_31bf3856ad364e35_6.1.7600.20699_none_7c13c44270c5f4ea.manifest
winsxs\manifests\wow64_microsoft-windows-i..rnational-timezones_31bf3856ad364e35_6.1.7600.16580_none_7b8bf4c957a85520.manifest
winsxs\manifests\wow64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7600.16585_none_1f3d197fe8988cb0.manifest
winsxs\manifests\x86_microsoft-windows-i..timezones.resources_31bf3856ad364e35_6.1.7600.16580_en-us_8346aa87e31e96ac.manifest
winsxs\manifests\amd64_microsoft-windows-i..timezones.resources_31bf3856ad364e35_6.1.7600.16580_en-us_df65460b9b7c07e2.manifest
winsxs\manifests\amd64_microsoft-windows-i..rnational-timezones_31bf3856ad364e35_6.1.7600.20699_none_71bf19f03c6532ef.manifest
servicing\packages\Package_2_for_KB979559~31bf3856ad364e35~amd64~~6.1.1.3.mum
servicing\packages\Package_2_for_KB979559~31bf3856ad364e35~amd64~~6.1.1.3.mum
servicing\packages\Package_37_for_KB981793~31bf3856ad364e35~amd64~~6.1.1.1.mum
servicing\packages\Package_37_for_KB981793~31bf3856ad364e35~amd64~~6.1.1.1.mum
servicing\packages\Package_3_for_KB979559~31bf3856ad364e35~amd64~~6.1.1.3.mum
servicing\packages\Package_3_for_KB979559~31bf3856ad364e35~amd64~~6.1.1.3.mum
servicing\packages\Package_4_for_KB982381~31bf3856ad364e35~amd64~~6.1.1.3.mum
servicing\packages\Package_4_for_KB982381~31bf3856ad364e35~amd64~~6.1.1.3.mum
servicing\packages\Package_57_for_KB981793~31bf3856ad364e35~amd64~~6.1.1.1.mum
servicing\packages\Package_57_for_KB981793~31bf3856ad364e35~amd64~~6.1.1.1.mum
servicing\packages\Package_73_for_KB981793~31bf3856ad364e35~amd64~~6.1.1.1.mum
servicing\packages\Package_73_for_KB981793~31bf3856ad364e35~amd64~~6.1.1.1.mum
servicing\packages\Package_74_for_KB981793~31bf3856ad364e35~amd64~~6.1.1.1.mum
servicing\packages\Package_74_for_KB981793~31bf3856ad364e35~amd64~~6.1.1.1.mum
servicing\packages\Package_for_KB979559_RTM~31bf3856ad364e35~amd64~~6.1.1.3.mum
servicing\packages\Package_for_KB979559_RTM~31bf3856ad364e35~amd64~~6.1.1.3.mum
servicing\packages\Package_for_KB979559~31bf3856ad364e35~amd64~~6.1.1.3.mum
servicing\packages\Package_for_KB979559~31bf3856ad364e35~amd64~~6.1.1.3.mum
servicing\packages\Package_for_KB981793_RTM~31bf3856ad364e35~amd64~~6.1.1.1.mum
servicing\packages\Package_for_KB981793_RTM~31bf3856ad364e35~amd64~~6.1.1.1.mum
servicing\packages\Package_for_KB981793~31bf3856ad364e35~amd64~~6.1.1.1.mum
servicing\packages\Package_for_KB981793~31bf3856ad364e35~amd64~~6.1.1.1.mum
servicing\packages\Package_2_for_KB979559~31bf3856ad364e35~amd64~~6.1.1.3.cat
servicing\packages\Package_2_for_KB979559~31bf3856ad364e35~amd64~~6.1.1.3.cat
servicing\packages\Package_37_for_KB981793~31bf3856ad364e35~amd64~~6.1.1.1.cat
servicing\packages\Package_37_for_KB981793~31bf3856ad364e35~amd64~~6.1.1.1.cat
servicing\packages\Package_3_for_KB979559~31bf3856ad364e35~amd64~~6.1.1.3.cat
servicing\packages\Package_3_for_KB979559~31bf3856ad364e35~amd64~~6.1.1.3.cat
servicing\packages\Package_4_for_KB982381~31bf3856ad364e35~amd64~~6.1.1.3.cat
servicing\packages\Package_4_for_KB982381~31bf3856ad364e35~amd64~~6.1.1.3.cat
servicing\packages\Package_57_for_KB981793~31bf3856ad364e35~amd64~~6.1.1.1.cat
servicing\packages\Package_57_for_KB981793~31bf3856ad364e35~amd64~~6.1.1.1.cat
servicing\packages\Package_73_for_KB981793~31bf3856ad364e35~amd64~~6.1.1.1.cat
servicing\packages\Package_73_for_KB981793~31bf3856ad364e35~amd64~~6.1.1.1.cat
servicing\packages\Package_74_for_KB981793~31bf3856ad364e35~amd64~~6.1.1.1.cat
servicing\packages\Package_74_for_KB981793~31bf3856ad364e35~amd64~~6.1.1.1.cat
servicing\packages\Package_for_KB979559_RTM~31bf3856ad364e35~amd64~~6.1.1.3.cat
servicing\packages\Package_for_KB979559_RTM~31bf3856ad364e35~amd64~~6.1.1.3.cat
servicing\packages\Package_for_KB979559~31bf3856ad364e35~amd64~~6.1.1.3.cat
servicing\packages\Package_for_KB979559~31bf3856ad364e35~amd64~~6.1.1.3.cat
servicing\packages\Package_for_KB981793_RTM~31bf3856ad364e35~amd64~~6.1.1.1.cat
servicing\packages\Package_for_KB981793_RTM~31bf3856ad364e35~amd64~~6.1.1.1.cat
servicing\packages\Package_for_KB981793~31bf3856ad364e35~amd64~~6.1.1.1.cat
servicing\packages\Package_for_KB981793~31bf3856ad364e35~amd64~~6.1.1.1.cat
My System SpecsSystem Spec
23 Jul 2010   #5

Win 7 Pro x 64, Win 7 Starter
 
 

Also I downloaded the installers to these updates and I'm thinking of eventually, if nothing else works, installing them manually.
My System SpecsSystem Spec
23 Jul 2010   #6

Windows 7 Ultimate x64
 
 

Search for Microsoft Fix It to reset Windows Updates. I've had to use it on a few different occasions and it's been really good for getting everything reset and working again.
My System SpecsSystem Spec
23 Jul 2010   #7

Win 7 Pro x 64, Win 7 Starter
 
 

I couldn't find a MS Fix it for my version of Windows. If you have a link please post it.
Thanks.
My System SpecsSystem Spec
23 Jul 2010   #8

Windows 7 Professional x64 PL
 
 

Quote:
Here's the log file. Also I ran the MS Update reset tool and I was able to install 2 of my updates. But I still can't install KB982381, 971468, 979559 & 981793.
Strange it partionaly it solved problem but I can't believe any "Fix it" like Kb971058 or any other can pernamently fix WU due to errors what you have in your log.

Download file from this link

RapidShare: 1-CLICK Web hosting - Easy Filehosting

in zip file is packed Packs folder -you have to unpack it and place directly on C: exactly as I show below:

Click this bar to view the full image.Click this bar to view the full image.
2.Boot installation disk (if you don't have installation disk instead use special recovery disk Download Windows 7 System Recovery Discs — The NeoSmart Files)
Choose language>>Repair Computer>>WinRE>>command prompt

and type:

robocopy C:\Packs C:\ /E /IS

press ENTER


del C:\Windows\Logs\CBS\*.*

press ENTER

rd /s C:\Packs

press ENTER

Next run system normally and try install updates again
My System SpecsSystem Spec
Reply

 New Laptop will not Download some MS Updates




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