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Windows 7: Windows 7 Build 7601 This copy of Windows is not genuine - help please


09 Oct 2012   #41
militarymad

Windows 7 Home Premium x32. 6.1.7601 Service Pack 1 Build 7601
 
 

I have run all the requested scans.
Possibly why you have not asked for these before is because I have already run all of these scans prior to posting this problem. In my first thread I listed the results.

NOW RESTORED: KB971033 update

CHKDSK C: /R: No errors reported

SFC /SCANNOW: Verification 100% complete. Windows Resource Protection did not find any integrity violations.

CBS.log file link: CBS.log file 10.10.12.zip

MGA Diagnostic Tool:

Code:
Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
   
  Validation Code: 0x8004FE21
  Cached Online Validation Code: N/A, hr = 0xc0000022
  Windows Product Key: *****-*****-3T7PC-WWBHB-BHRQC
  Windows Product Key Hash: VvW3LsLNFcHl6WG9QpQ1rH+JREQ=
  Windows Product ID: 00359-112-6321493-85980
  Windows Product ID Type: 5
  Windows License Type: Retail
  Windows OS version: 6.1.7601.2.00010300.1.0.003
  ID: {1BC27C47-4AFC-4744-A15B-D2C8F5BD8CB6}(3)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: N/A, hr = 0x80070002
  Signed By: N/A, hr = 0x80070002
  Product Name: Windows 7 Home Premium
  Architecture: 0x00000000
  Build lab: 7601.win7sp1_gdr.120330-1504
  TTS Error: 
  Validation Diagnostic: 
  Resolution Status: N/A
   
  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
   
  Windows XP Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002
   
  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  OGAExec.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002
   
  OGA Data-->
  Office Status: 100 Genuine
  Microsoft Office Home and Student 2007 - 100 Genuine
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
   
  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed
   
  File Scan Data-->
   
  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{1BC27C47-4AFC-4744-A15B-D2C8F5BD8CB6}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BHRQC</PKey><PID>00359-112-6321493-85980</PID><PIDType>5</PIDType><SID>S-1-5-21-3341527090-2742051375-1317818011</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>ASUS A8N-E ACPI BIOS Revision 1010</Version><SMBIOSVersion major="2" minor="3"/><Date>20051125000000.000000+000</Date></BIOS><HWID>F8933E07018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>880986A854C70E</Val><Hash>XDPvojxu4+w2XnOUd4p11YcsCYQ=</Hash><Pid>81602-903-9710515-68915</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  
   
  Spsys.log Content: 0x80070002
   
  Licensing Data-->
  On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
  Error: 0x80070426 
   
  Windows Activation Technologies-->
  HrOffline: 0x8004FE21
  HrOnline: N/A
  HealthStatus: 0x0001000000000000
  Event Time Stamp: 10:6:2012 18:04
  ActiveX: Registered, Version: 7.1.7600.16395
  Admin Service: Registered, Version: 7.1.7600.16395
  HealthStatus Bitmask Output:
  Tampered Service: sppsvc
   
   
  HWID Data-->
  HWID Hash Current: OgAAAAIABgABAAEAAAADAAAAAQABAAEAeqgkgNQabTXq1HTqAIfekz6Ofgi+m06TkopiPbYOrF00tQ==
   
  OEM Activation 1.0 Data-->
  N/A
   
  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes, but no SLIC table
  Windows marker version: N/A
  OEMID and OEMTableID Consistent: N/A
  BIOS Information: 
    ACPI Table Name    OEMID Value            OEMTableID Value
    APIC                         Nvidia             AWRDACPI
    FACP                                    Nvidia             AWRDACPI
    SRAT                                    AMD                           HAMMER  
    SSDT                                    PTLTD                        POWERNOW
    MCFG                                   Nvidia             AWRDACPI



My System SpecsSystem Spec
.

10 Oct 2012   #42
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

It looks like you either didn't share the file, or didn't put it into your Public folder - I can't access it.

It looks to me as if the problem has to be registry-related - and that's a massive database to search through to find what may simply be a single missing or malformed entry.

Your problem is defined by three entries in the report.

Cached Online Validation Code: N/A, hr = 0xc0000022

Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
Error: 0x80070426


HealthStatus: 0x0001000000000000
Tampered Service: sppsvc

This particular problem is on that I've only recently started to get to grips with, and if the third error were a different one, we'd have solved it by now. At the moment I have no idea where to look for a solution, so I'm groping in the dark.

You have two choices.
1) A repair install, which should fix it - but no guarantees!
2) Persist with more hunt-and-peck troubleshooting here in the hope that I can find the source of the problem.

It's up to you - I'm happy either way.
My System SpecsSystem Spec
10 Oct 2012   #43
militarymad

Windows 7 Home Premium x32. 6.1.7601 Service Pack 1 Build 7601
 
 

If you do not mind and you have the time I would prefer option 2, to carry on. If you feel that you are at a 'dead end' then just let me know.
My System SpecsSystem Spec
.


10 Oct 2012   #44
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Lovely
This error only started cropping up last week, so far as I can tell/remember, although it's a variant on one that I solved a few weeks ago, it's proving a lot more resistant to troubleshooting

I need to play a little - back later (if you haven't heard form me by teatime, shout!)
My System SpecsSystem Spec
10 Oct 2012   #45
militarymad

Windows 7 Home Premium x32. 6.1.7601 Service Pack 1 Build 7601
 
 

Sorry for the delay, here is that link to CBS.log file in SkyDrive:
http://sdrv.ms/PWfzkG
My System SpecsSystem Spec
10 Oct 2012   #46
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

OK - a little research as background -

Searching for HealthStatus: 0x0001000000000000 errors
of 164000+ messages in my archive for teh MS Answers forums (now MS Community), there are 22 posts with this problem, in 15 threads
3 of those threads have been in the past week - the latest one prior is dated March, when the rest of the occurences appeared.
At least two cases have involved Norton software.

None have been solved short of a repair install.

In the specialist MS WGA forum:
56 posts, in 23 threads - not all also have your other errors

One user reported that BioShock was involved in the error
..... one was fixed by re-writing the SPPSVC Key! (had 0x80070003 error though - April))

Since the C0000022 error is a permissions one, it may be a good idea to check that first, and see if that changes the error messages.

Please open Regedit
Navigate to the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services branch
right-click on the sppsvc entry in the left pane - select Permissions

There should be four entries in the Security box
CREATOR OWNER
SYSTEM
Administrators
Users

SYSTEM and Administrators should have Full Control and Read permissions ticked
CREATOR OWNER should have 'Special permissions' ticked
Users should have Read permission ticked
(all should be greyed out)
Click on the Advanced button
Click on the Owner tab
The Current Owner should be Administrators (if not, what is it?)
DO NOT change anything at this time!
Close the window, and exit regedit
post your results.
My System SpecsSystem Spec
10 Oct 2012   #47
militarymad

Windows 7 Home Premium x32. 6.1.7601 Service Pack 1 Build 7601
 
 

All checked and the settings are as you stated.
The current owner is: Administrators (Main\Administrators)
My System SpecsSystem Spec
10 Oct 2012   #48
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

OK let's make sure that teh same is true for the actual entries themselves then.
Please open Regedit
Navigate to the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services branch
right-click on the sppsvc entry in the left pane - select Permissions

Click on the Advanced button
Click on the Owners tab
put a tick in the 'Replace owner on sub...' box, and click Apply, then OK (once)
That should put you back in the main permissions box - now click on the Advanced button again.
In the Permissions tab, put a tick in the 'Replace all child....' box, and click Apply, and OK out - exit Regedit

reboot, and run another MGADIag report (I doubt it will be any different, but....)
My System SpecsSystem Spec
10 Oct 2012   #49
militarymad

Windows 7 Home Premium x32. 6.1.7601 Service Pack 1 Build 7601
 
 

All done

Code:
Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
   
  Validation Code: 0x8004FE21
  Cached Online Validation Code: N/A, hr = 0xc0000022
  Windows Product Key: *****-*****-3T7PC-WWBHB-BHRQC
  Windows Product Key Hash: VvW3LsLNFcHl6WG9QpQ1rH+JREQ=
  Windows Product ID: 00359-112-6321493-85980
  Windows Product ID Type: 5
  Windows License Type: Retail
  Windows OS version: 6.1.7601.2.00010300.1.0.003
  ID: {1BC27C47-4AFC-4744-A15B-D2C8F5BD8CB6}(3)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: N/A, hr = 0x80070002
  Signed By: N/A, hr = 0x80070002
  Product Name: Windows 7 Home Premium
  Architecture: 0x00000000
  Build lab: 7601.win7sp1_gdr.120330-1504
  TTS Error: 
  Validation Diagnostic: 
  Resolution Status: N/A
   
  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
   
  Windows XP Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002
   
  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  OGAExec.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002
   
  OGA Data-->
  Office Status: 100 Genuine
  Microsoft Office Home and Student 2007 - 100 Genuine
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
   
  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed
   
  File Scan Data-->
   
  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{1BC27C47-4AFC-4744-A15B-D2C8F5BD8CB6}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BHRQC</PKey><PID>00359-112-6321493-85980</PID><PIDType>5</PIDType><SID>S-1-5-21-3341527090-2742051375-1317818011</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>ASUS A8N-E ACPI BIOS Revision 1010</Version><SMBIOSVersion major="2" minor="3"/><Date>20051125000000.000000+000</Date></BIOS><HWID>F8933E07018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>880986A854C70E</Val><Hash>XDPvojxu4+w2XnOUd4p11YcsCYQ=</Hash><Pid>81602-903-9710515-68915</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  
   
  Spsys.log Content: 0x80070002
   
  Licensing Data-->
  On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
  Error: 0x80070426 
   
  Windows Activation Technologies-->
  HrOffline: 0x8004FE21
  HrOnline: N/A
  HealthStatus: 0x0001000000000000
  Event Time Stamp: 10:6:2012 18:04
  ActiveX: Registered, Version: 7.1.7600.16395
  Admin Service: Registered, Version: 7.1.7600.16395
  HealthStatus Bitmask Output:
  Tampered Service: sppsvc
   
   
  HWID Data-->
  HWID Hash Current: OgAAAAIABgABAAEAAAADAAAAAQABAAEAeqgkgNQabTXq1HTqAIfekz6Ofgi+m06TkopiPbYOrF00tQ==
   
  OEM Activation 1.0 Data-->
  N/A
   
  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes, but no SLIC table
  Windows marker version: N/A
  OEMID and OEMTableID Consistent: N/A
  BIOS Information: 
    ACPI Table Name    OEMID Value            OEMTableID Value
    APIC                         Nvidia             AWRDACPI
    FACP                                    Nvidia             AWRDACPI
    SRAT                                    AMD                           HAMMER  
    SSDT                                    PTLTD                        POWERNOW
    MCFG                                   Nvidia             AWRDACPI
My System SpecsSystem Spec
10 Oct 2012   #50
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

No change (as expected)

Perhaps it's the SPLDR service?
Please run the following commands, and post the output

Code:
 
REG QUERY HKLM\SYSTEM\CurrentControlSet\Services\spldr  /S
REG QUERY HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR /S
REG QUERY "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\eventlog\Application\Software Protection Platform Service" /S
REG QUERY HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\eventlog\Application\SPP /S
REG QUERY "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\eventlog\Key Management Service\KmsRequests" /S
REG QUERY HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\sppuinotify /S
REG QUERY HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\VSS\Diag\SPP /S
My System SpecsSystem Spec
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 Windows 7 Build 7601 This copy of Windows is not genuine - help please




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