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Windows 7: Corrupted Hard drive? Ugh

07 Jul 2011   #31
gregrocker

 

What you downloaded is the Repair CD. It is only used for repairing Win7, not restoring it to factory settings or reinstalling it. It has these functions:



Which would you use to recover Win7?

I've now explained this to you several times. If you want to restore your computer to factory conditions, you need to run the Recovery Partition as you did, then if it fails you need to have the Recovery Disks which should have been made off the Recovery Partition from the All-Programs menu earlier.

If your Recovery stalled it is sometimes reparable if you would cooperate with the steps given and provide the feedback so we can help you. Absent that, you'l need to order your Factory Recovery disks from the manufacturer's Tech Support to boot and run them, or find a Win installation DVD to clean reinstall.

Quote   Quote: Originally Posted by shank8 View Post
also, if I use the USB installer like you said with a ISO Win7 installer, will it ask me for the Key code for Win7 Home Ed? If it does, I can't read the sticker on my laptop because it has been worn off.
Then you'll have to either Repair Win7 if possible or order the Recovery Disks because you need the Product Key on COA sticker to clean reinstall your licensed version with a retail disk. The Recovery Disks will self-activate.


My System SpecsSystem Spec
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07 Jul 2011   #32
shank8

Windows 7 32-bit
 
 

What I am confused about is why then, when I first used the Repair cd, there was a 6th option at the bottom of the System Recovery Options menu that said "Toshiba Advanced Repair" and it let me click that then choose to reformat the hard drive and gave me warnings that all my data will be lost (which I wanted). But after that, with the SAME CD, there is no option under the Command Prompt option.
My System SpecsSystem Spec
07 Jul 2011   #33
gregrocker

 

As I explained earlier the Factory Recovery option could not have been on the Repair CD from the link you provided, but instead you may have somehow (to boot the CD?) accessed F8 Advanced Boot Options, selected Repair My Computer which had the Full Factory Recovery option on it before it failed.

Try also this method of Toshiba Recovery: restore your Toshiba laptop PC to its factory fresh software condition



My System SpecsSystem Spec
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07 Jul 2011   #34
shank8

Windows 7 32-bit
 
 

Thank you for your patience. I am pretty new at this kind of stuff. I will try your link. Thanks
My System SpecsSystem Spec
07 Jul 2011   #35
shank8

Windows 7 32-bit
 
 

Quote   Quote: Originally Posted by gregrocker View Post

Also this didn't work with the holding zero thing. I am guessing it is because I have no OS or BOOTMGR. That guide was for someone that could access their OS which I cannot.
My System SpecsSystem Spec
07 Jul 2011   #36
gregrocker

 

Incorrect, the guide is to run Factory Recovery from boot whether Win7 will boot or not.

You could have run Factory Recovery from the OS and make the Recovery Disks following these steps: Toshiba HDD Recovery Utility

Do you know for sure you ran Factory Recovery? You said you had run it many times before? Could this be a failed Startup Repair or System Restore?
My System SpecsSystem Spec
07 Jul 2011   #37
shank8

Windows 7 32-bit
 
 

Yeah I definitely did the Factory Recovery because it prompted me about losing all the data and that it will partition the hard drive, etc. So from this point on, is there a way to get past the "Load Driver" window when I try to install Win7 or do I have to contact Toshiba which will probably cost money.
My System SpecsSystem Spec
07 Jul 2011   #38
gregrocker

 

You do not have a Win7 installer. If you did the error almost always means it is corrupted and needs to be redownloaded or burned better. Whatever Setup you found to run is likely corrupt. Win7 installer contains all the drivers needed for modern drives. If you have an older IDE controller you could try inserting its driver at Load Drivers.

Browse in via Load Drivers to see if you can find these files which log install errors:
C:\$WINDOWS.~BT\Sources\Panther\setuperr.log
C:\$WINDOWS.~BT\Sources\Panther\setupact.log
C:\$WINDOWS.~BT\Sources\Panther\miglog.xml
C:\$WINDOWS.~BT\Sources\Panther\setupapi\setupapi.dev.log
C:\$WINDOWS.~BT\Sources\Panther\setupapi\setupapi.app.log
C:\$WINDOWS.~BT\Sources\Panther\PreGatherPnPList.log
C:\$WINDOWS.~BT\Sources\Panther\PostGatherPnPList.log

The last listing should be a clue to what's hanging Recovery.

Still waiting for the answers about the Startup Repair you ran. Did you mark the Win7 partition or 100mb System Reserved partition (preferred) Active as given? Did you run Startup Repair up to 3 separate times with reboots?

Go back to post #17 and work through the steps given with feedback for each.
My System SpecsSystem Spec
07 Jul 2011   #39
shank8

Windows 7 32-bit
 
 

Ok, I have run the Start Up Repair more the 3 times now and each time it says, "Searching for Repairs" then "Attempting to Repair" then comes up with a box that says Startup Repair cannot repair this computer automatically and gives me the options to Send information about this problem or Don't Send. When I click either one it shows this message:

If you ahve recently attached a decive to this computer, such as a camera or portable music player, remove it and restart your computer. If you continue to see this message, contact your system admin or computer manufacturer for assistance.

Then I can view the diagnostic and repair details which I shared with you before.

As for the log files:

There is nothing in my C: drive so no there are no log files there. I can find a source folder in the X: BOOT drive but nothing that looks familiar.

Lastly:

Yes, I made the recovery drive the active drive. I do not know what that did exactly, but I have seen no changes in the problem.
My System SpecsSystem Spec
07 Jul 2011   #40
gregrocker

 

I asked you if you marked Win7 or it's 100mb System Reserved partition Active, which must be done for the Repairs to work, not the Recovery Partition which was only a test to see if marking it Active would trigger it to run.

While Recov is marked Active, see if you can trigger it using the Recovery instructions to press 0 at boot.

If there is definitely nothing in your C drive then there is nothing to Repair.

You'll have to order your Recovery Disks to restore to factory condition if you can't read the Product Key on COA sticker which is required to clean reinstall with a Win7 DVD.

Toshiba might help you recover the Product Key if you ask.
My System SpecsSystem Spec
Closed Thread

 Corrupted Hard drive? Ugh




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