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Windows 7: Restore point help

31 Jul 2011   #11
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

Hmm, that is interesting. As a first check I suggest you disable all startup programs, make a restore point and do nothing for 30 minutes. Then check whether the restore point has disappeared.

If yes, we can rule out the startup programs as culprits. If no, we have to investigate them one by one.

Btw: What is your AV program. The AV programs often throw monkey wrenches into the system.


My System SpecsSystem Spec
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31 Jul 2011   #12
Justagyrle

Windows 7 Home Edition 64x
 
 

Just tried disabling all start-up programs, etc.... the restore point still didn't stick around.

I have ESET antivirus.
My System SpecsSystem Spec
31 Jul 2011   #13
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

That is too bad since it will now be difficult to track. I have to think about that. But now it is after midnight in my neck of the woods. Will follow-up tomorrow.
My System SpecsSystem Spec
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31 Jul 2011   #14
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

justagryle,

Are you double-booting? Is Win7 the only os on this computer?

Run a FULL SCAN using the Microsoft Standalone System Sweeper. This will not be a 20 minute operation, but rather will take a couple of hours. The end result is what counts.

PUT SYSTEM SWEEPER ON A USB STICK


System Sweeper, https://connect.microsoft.com/systemsweeper, allows you to start an infected PC and perform an offline scan to identify and remove viruses, rootkits and other advanced malware. System Sweeper is a free standalone, bootable malware and virus remover from Microsoft.

Safety Scanner, Microsoft Safety Scanner - Remove Spyware, Malware, Viruses Free, is free, downloadable, provides on-demand scanning and helps remove viruses, spyware, and other malicious software. It works with your existing antivirus software.

If the target computer has a working internet connection, then you may prefer to use the Safety Scanner.


Download System Sweeper (about 576 kB):
https://connect.microsoft.com/systemsweeper

Insert 256 MB or larger USB stick into a usb port.

Run the downloaded program--mssstool64.exe or mssstool32.exe

Choose the option to install to USB.
Caution: The install program will format the usb stick.

The install program will download about 200 mB more.

After the install is finished, leave the stick in the usb slot.

Run the program you downloaded once again.

This 2nd run, and any subsequent runs, will download the very latest anti-virus definitions (about 60 mB).

To keep System Sweeper up-to-date, simply reinsert the usb stick and run the installation program again.

The initial, full scan by System Sweeper can easily take a couple of hours, but subsequent quick scans will take only a few minutes.

Remember, your computer is being very thoroughly checked for all types of malware.

The results of System Sweeper will be in:
\Windows\Standalone System Sweeper\Support as a file with a LOG extension. You can view this file with Notepad.
My System SpecsSystem Spec
01 Aug 2011   #15
Justagyrle

Windows 7 Home Edition 64x
 
 

Quote   Quote: Originally Posted by Justagyrle View Post
Other things you may need to know:
-As far as I know, I don't use a dual-boot, just Windows 7
I have a antivirus that I trust (ESET Nod32) and an anti-malware software, so I'm not sure that a virus (or anything of the like) is the issue.... and I clicked the link and it said it was for if you're having issues booting the computer and/or in lieu of an antivirus (which aren't problems I have)... but I guess I can give it a go, I'm kind of willing to try anything.
My System SpecsSystem Spec
01 Aug 2011   #16
kado897

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bit Service Pack 1
 
 

There is a thread here from Microsoft Answers that talks about them being lost on reboot. It may help. Windows 7 deletes all system restore points on reboot - Microsoft Answers
My System SpecsSystem Spec
01 Aug 2011   #17
Justagyrle

Windows 7 Home Edition 64x
 
 

Thanks, but it doesn't happen on reboot (and I've tried those steps already).

Quote   Quote: Originally Posted by Justagyrle View Post
1:
OK, I did a little experiment (I wanted to see when the restore points were disappearing):
I created a manual restore point. I immediately checked to see if system restore recorded the point. It did. Well, I was in the middle of doing something, so I decided I'd reboot when I was finished (I assumed the reboot would be what triggered it). I went to check SR again before rebooting (about 20-30mins later) and the point was gone. The computer was never shut off or rebooted and I didn't change anything in the meantime (nothing edited, nothing downloaded, nothing updated). I wonder what's triggering the deletion of these points? They're presumably only retained for about 25min.
My System SpecsSystem Spec
01 Aug 2011   #18
kado897

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bit Service Pack 1
 
 

No problem. It was just a thought. The only thing I know which gets rid of RPs that efficiently is a heavy defrag and you don't have that situation here either.
My System SpecsSystem Spec
01 Aug 2011   #19
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

I am still really puzzled by your problem. There must be some process running in the interim that wipes those guys out. Have a look whether there is any odd scheduled task that could be doing that.

Type schtasks into an elevated Command Prompt and hit Enter. Then sift thru the list whether you can spot any possible culprit. Look for title and time schedule. You can skip all that are N/A or Disabled.
My System SpecsSystem Spec
01 Aug 2011   #20
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

justagyrie,

Until you run a STANDALONE program such as Microsoft Standalone System Sweeper (full scan), then we will not know whether your computer is infected.
My System SpecsSystem Spec
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 Restore point help




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