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#21
Good thought - another way to check is actually to attempt validation, and if it fails, go to the Diagnostics page, where it will often find that problem.
www.microsoft.com/genuine/validate
www.microsoft.com/genuine/diag
Good thought - another way to check is actually to attempt validation, and if it fails, go to the Diagnostics page, where it will often find that problem.
www.microsoft.com/genuine/validate
www.microsoft.com/genuine/diag
I have McAffee and it is up to date. Although everytime i attempt to run a full scan it says that an error has occured and it cannot complete. Also that real time scanning is turned off, and everytime i turn it on it automatically turns it back off. I do have malwarebytes and have run a complete scan and it came up with nothing.
I think you enter the BIOS on a Dell by holding down the F2 key during boot. The time should be shown when the BIOS loads.
McAfee is often found to be problematic on these forums. Have you tried to disable it and then install updates? Or maybe even get rid of McAfee entirely?
option two didnt work. It just ran the command prompt for a second and then it would close out automatically. I tried the fixing tool and then tried to run the updates again and it failed
yes it is on my computer
You almost certainly have a rootkit infection.
McAfee is abolutely no use to you if it can't stay running, and can't scan.
I would suggest your best way forward is a reformat/reinstall after backing up your data.
Once you have the OS reinstalled, install and update a decent Anti-Virus, and scan your date before bringing it back onto the system.
ok...so, now how do i do all of this? i tried running my back up onto a 4g flash drive but it failed a few times. There were no error messages or anything, it just quit. I know i can try it with a DVD-R. But once i get my back up completed successfully (if i can), how do i reinstall the OS? Because i dont want to start this and then find myself screwed in the middle of it because i hit a wall that i dont have the knowlege to pass. I do not know alot about this kind of stuff but i am a very quick learner
i dont have the windows 7 cd either...
Last edited by Brink; 05 Jul 2012 at 17:50. Reason: merged
You really need to start from scratch if you've got a serious rootkit. Can you read the version of w7 and the associated key on the COA sticker affixed to the exterior of the machine (or maybe under the battery it it's a laptop)?
If you don't have restore media (I might not trust the restore partitions it may have now that you suspect you've been rootkitted) you could start by checking out the following tutorial by gregrocker:
Clean Reinstall - Factory OEM Windows 7
It also mentions how to get your data off of the machine first, so it might be best to quit trying to get that backup app to run properly and start looking at other methods to backup/copy out.
Post back after you've read through it.