Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: New HP Envy 6 - Facing problems with backup and partitioning.

27 Jul 2012   #1

MS Windows 7 Home Basic 64bit SP1
New HP Envy 6 - Facing problems with backup and partitioning.


I recently purchased the new HP Envy 6.

1. I am unable to do a the standard windows 'create a system backup' in the Backup and Restore option. After a while, it gives a 0x80070002 error saying 'The system cannot find the file specified' ; and my External hard drive autoplays. I have found quite a few similar problems online but none of the solutions have worked. I tried doing a factory restore, failed again.

2. While partitioning the hard drive using Disk Management, I was easily able to shrink the C: to 125 GB but faced problems when creating a new volume. It asks to create the Basic ton Dynamic Disk and then fails to do so. Apparently there are 4 primary volumes already - System, c:, Recovery and HP tools. So how do I allocate the remaining?

3. The HP Envy 6 does not have an optical drive, so how do I best create a backup of my OS?

Thank you.

My System SpecsSystem Spec
27 Jul 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, 64-bit

I can't help with question 1. I gave up on Windows Backup and Restore due to peculiarities such as you are experiencing.

Question 2: Whatever you do, do NOT convert or accept dynamic disks.

Question 3: Most would tell you to use an external disc. It's a good idea to have one to back up your personal data, in addition to the OS. Not sure, but you might be able to back up the OS to a USB stick.

The best single thing you can do now is to post a picture of Windows Disk Management so we can see your current partition arrangement. You may have to convert C to a logical drive, but the picture is needed.
My System SpecsSystem Spec
27 Jul 2012   #3

MS Windows 7 Home Basic 64bit SP1

Well, I THINK I've solved the partitioning issue. I converted the Recovery partition to logical, keeping the C: as primary. Hope this is okay.

The major issue remains the backup. I cannot find a freeware that will make a system image of my OS on my external hard drive. There is no optical drive, so can't make a repair/backup disk.
My System SpecsSystem Spec

27 Jul 2012   #4

MS Windows 7 Ultimate SP1 64-bit

You did the one thing you should have not done!
No, it is not OK.
Go put things back like they were.

Run disk management:
This method gives you a display without the unneeded navigation pane.
WIN=key with Microsoft logo on top.

Maximize the output of Disk Management:
Maximize the output of Disk Management:
ALT-Spacebar key combo | X key (selects Maximize) |
Drag the field separators (such as between Status and Capacity) to show entire field.

Make a snapshot:
Drag the cursor around the area you want to snip.
File | Save as | select save location and name | Save

Post the snapshot:
Post a File or Screenshot in Seven Forums


We need full and complete System Specs:

Update your SevenForums System Specs
User CP (located on the top menu bar) |
Your Profile | Edit System Spec
(left-hand column)

To gather info, use Speccy (my favorite) or SIW or System Info

In the System Manufacturer Block, enter:
Manufacturer and Model and
ADD the word laptop, desktop, netbook or tablet.
For example:
Toshiba Satellite L305D notebook.

Provide full windows version info, for example:
MS Windows 7 Ultimate SP1 64-bit

Use the “Other Info” block for Optical Reader,
Mouse, touchpad, wifi adapter, speakers, monitor, etc

Scroll down and click on SAVE CHANGES.

You will find that in Speccy, you can select info from the display
using your mouse/touchpad and then paste that info into your specs.

SIW is a marvelous program, but the free version does not offer
this capability.


There is zero wrong with the one and only backup software that I use and recommend, namely,
Win 7 Backup and Restore.

Yes, you always want to back up to an external drive. What would you do if your internal drive failed? You would be without a backup.

When we get your partitioning problem solved, then I'll show you how to use Win 7 Backup and Restore.
My System SpecsSystem Spec
28 Jul 2012   #5

MS Windows 7 Home Basic 64bit SP1

Well, I did as you said and reverted all changes. Here is an image of my Disk management.
New HP Envy 6 - Facing problems with backup and partitioning.-untitled.png

I'll have to convert one of them to logical, no? HP Tools doesn't budge, so that leaves one of C: and Recovery.


My System SpecsSystem Spec
28 Jul 2012   #6

MS Windows 7 Ultimate SP1 64-bit

Oh yes. HP and their unfriendly way of using partitions.

The easiest approach for you may be to make your HP recovery DVDs and then get rid of the HP Tools and HP Recovery partitions.

Let me ask one of the other chaps who has seen many of these. My approach with HP is to simply wipe the disk clean and install Win 7 and then download any special software needed, but he can probably give you other tips.

Don't know if he has already gone to bed or not. If already asleep, then you'll need to wait till tomorrow for an answer giving you the options that he recommends.
My System SpecsSystem Spec
28 Jul 2012   #7

MS Windows 7 Home Basic 64bit SP1

Well, herein lies the major problem. My laptop does not have a CD/DVD drive, so I cannot make any recovery/repair disks. Which is why I'm having trouble making a backup system image as well.
My System SpecsSystem Spec
28 Jul 2012   #8

MS Windows 7 Ultimate SP1 64-bit

I don't know what the options are then with your model. I suspect if you were to visit the HP site, that you will find out how to make backup media for your notebook.
My System SpecsSystem Spec
28 Jul 2012   #9


The easiest solution if you want to keep the HP disk configuration with workable Primary Recovery and bootable Diagnostics Tools partitions, is to use free Partition Wizard bootable CD to convert C to Logical and shrink it to add as many contiguous Logical partitions as you please.

How to set partition as Primary or Logical.
Partition Wizard Resize Partition Video Help.
My System SpecsSystem Spec
28 Jul 2012   #10

MS Windows 7 Ultimate SP1 64-bit

I think you might want to take a look at his DiskManagement snapshot.
My System SpecsSystem Spec

 New HP Envy 6 - Facing problems with backup and partitioning.

Thread Tools

Similar help and support threads
Thread Forum
Win7 installed in SSD, facing permission denied problems.
Hi there, sorry if you can't understand me because English is not my main language. I just purchased a SSD(Plextor PX-128M5Pro ATA Device) few days ago and I am currently using it as my main drive. I have my operating system(Windows 7 Ultimate x64) installed in the SSD and named it C: Drive.. I...
General Discussion
Yet another problem I've been facing, first I can't get my PC..
To update drivers, then I get this message when trying to open windows movie maker. I tried the same thing on power director, and I'm having the same problem.... What on earth is going on? AGHHHH!! :mad: Bring back system restore points to much earlier dates like with windows XP, that...
Graphic Cards
Partitioning problems
Hi, I recently restored my Win 7 OS to factory settings and was running win 7's disk management console. I tried to shrink my C: partition to half the size (the maximum it would allow me) but during the process my computer force-restarted somehow, and my C: partition is now half the size it...
General Discussion
Does anybody know about Drake X partitioning? ( I'm having problems!)
Hi guys, I was trying to install Mandriva Linux but with Drake X partitioning. After it finished creating a partition, an error came up but it took 100GB of my hard drive, and I can't even boot into Mandriva and I can't delete it on Windows 7 (only boot able OS atm) So can anyone help me out? I...
Chillout Room
Need some help facing BSOD!!!!
from yesterday i am facing random BSOD between my work and play. according to what i could get from the BSOD the errors were about bad_pool_caller, bad_pool_header, win32k.sys etc i have not much idea about this and i dont want to do a reinstall of windows so i am wondering if there is a fix for...
BSOD Help and Support
Problems with partitioning new win7 system: For what are "Recovery" an
I bought a new computer where Win7 is already pre-installed on partition C: In addition I want now to install a second "test" Win7 system on a NEW primary partition. AND a logical "data" partition. At startup I want to choose later between the 2 Win7 systems which one I want to boot. When I...
Installation & Setup

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 15:39.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App