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Windows 7: Windows 7 backup freezes at 58%

25 Sep 2012   #1

windows 7 pro 64 bit
Windows 7 backup freezes at 58%

I have 117 GB on HD. I try to backup on an external 160GB HD. External I believe is formatted correctly with share permissions. I also tried without copying the system image. I sometimes get as far as 61% before it freezes forcing me to hardboot. Thanks, Max

My System SpecsSystem Spec
25 Sep 2012   #2

Windows 7x64 Home Premium SP1

Go to
Application and Service Logs\Microsoft\Windows\WindowsBackup\ActionCenter

and post any error messages.
My System SpecsSystem Spec
25 Sep 2012   #3

windows 7 pro 64 bit

Thank you, Mjf. I'll try that.
My System SpecsSystem Spec

25 Sep 2012   #4

Windows 7x64 Home Premium SP1

I should have said first open "Event Viewer".
My System SpecsSystem Spec
25 Sep 2012   #5

windows 7 pro 64 bit

I did that Mjf and posted it. The error I think was in Windows logs/Application -- 0x80041003. Thanks again MJF
My System SpecsSystem Spec
25 Sep 2012   #6

Windows 7x64 Home Premium SP1

Try running
sfc /scannow
from an elevated command prompt.
If you have system file errors you may need to run this more than once.

Posting all the error info may help us give you better suggestions.
My System SpecsSystem Spec
25 Sep 2012   #7

windows 7 pro 64 bit

I tried to run sfc/scannow from an elevated prompt, but it gave me the message to run in a console session. Sorry, I don't know what that is. The following, I believe is the error. Thanks --- Log Name: System
Source: Microsoft-Windows-Kernel-PnP
Date: 9/25/2012 4:38:46 PM
Event ID: 219
Task Category: (212)
Level: Warning
Computer: N/A
The driver \Driver\AiCharger failed to load for the device PCI\VEN_8086&DEV_1E2D&SUBSYS_84CA1043&REV_04\3&11583659&0&D0.
Event Xml:
<Event xmlns="Error">
<Provider Name="Microsoft-Windows-Kernel-PnP" Guid="{9C205A39-1250-487D-ABD7-E831C6290539}" />
<TimeCreated SystemTime="2012-09-25T20:38:46.857202400Z" />
<Correlation />
<Execution ProcessID="4" ThreadID="88" />
<Security UserID="S-1-5-18" />
<Data Name="DriverNameLength">60</Data>
<Data Name="DriverName">PCI\VEN_8086&amp;DEV_1E2D&amp;SUBSYS_84CA1043&amp;REV_04\3&amp;11583659&amp;0&amp; D0</Data>
<Data Name="Status">3221226348</Data>
<Data Name="FailureNameLength">17</Data>
<Data Name="FailureName">\Driver\AiCharger</Data>
<Data Name="Version">0</Data>
My System SpecsSystem Spec
25 Sep 2012   #8

windows 7 pro 64 bit

Well, I found this error also. --The backup location cannot be found or is not valid - 0x81000006.
My System SpecsSystem Spec
26 Sep 2012   #9

Windows 7x64 Home Premium SP1

First off
To open an elevated command prompt
Elevated Command Prompt
Then type
sfc /scannow
Be patient because it could take awhile.

You should check your internal and external HDDs. You could use the manufacturer's diagnostic tools. Alternatively, you can run the Windows diagnostic described in this tutorial
Disk Check

You also need to clarify what sort of backup you are attempting. I assumed it was a system image.
I consider 117 GB on the large side for imaging in a reasonable time. Try putting static data on another partition.
Your destination ext HDD is also on the small side. Have you considered getting a larger ext HDD, say at least 500GB?
My System SpecsSystem Spec
26 Sep 2012   #10

windows 7 pro 64 bit

Frankly MJF, I'm fed-up. I've wasted way too many hours trying to fix this problem. The error - 0x81000037 was determined by Microsoft Support to be an error with a reparse point. I tried to go the junction files listed in DIR/AL/S to remove them, and the files listed could not be found in my system. Oh, I also ran sfc/scannow as you told me and it said that there were no integrity violations. Max
My System SpecsSystem Spec

 Windows 7 backup freezes at 58%

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