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Sony Vaio Won't Load Past Windows Flag, Cannot Restore
Hi - I cannot get into my brother's Sony Vaio, model is PCG-71913L, ever since he downloaded an update from Windows. It freezes at the screen with the Microsoft flag (W7). I have no system restore points available, no recovery disks, no saved images. When I try to boot in safe mode, it will boot all the way until Loaded: /Windows/system32/drivers/CLAAPNP.sys. Eventually, if I let it sit here, it will go to a blue screen with STOP: c0000185 The I/O device reported and I/O error. If I let it sit at the Windows flag, eventually I get a blue screen with STOP: c0000185 The I/O device reported an I/O error. Please help - how can I fix this? Can I maybe reset to factory default? I have tried F8, F10, F11, F12, ESC, nothing gets me to a restore point.
Thanks in advance!