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Windows 7: Help with System Restore

05 May 2013   #1
spacefish36

Windows 7 Home Premium x64
 
 
Help with System Restore

Hello.Earlier this evening I attempted to do a system restore.When my computer logged back on it said it was unable to complete the restore and that I should disable my anti-virus and try again.Is this normal?Thanks.


My System SpecsSystem Spec
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05 May 2013   #2
marsmimar

Microsoft Community Contributor Award Recipient

 
 

What anti-virus are you using? A system restore changes system files. I suppose it's possible that something within the AV might block a system restore thinking it's malware because malware also tries to change system files. But I've never had that happen using Microsoft Security Essentials. See if your computer is set up as suggested in this tutorial.

System Restore
My System SpecsSystem Spec
05 May 2013   #3
spacefish36

Windows 7 Home Premium x64
 
 

Hi,marsmimar.I am using Bitdefender free edition.Is it safe to disable it for the system restore?
My System SpecsSystem Spec
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05 May 2013   #4
marsmimar

Microsoft Community Contributor Award Recipient

 
 

It should be perfectly safe to disable Bitdefender. You could also disconnect your internet connection because the system restore data resides on the hard drive and no internet connection should be required.
My System SpecsSystem Spec
06 May 2013   #5
kado897

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bit Service Pack 1
 
 

I get the same with Norton. If I disable tamper protection it works fine.
My System SpecsSystem Spec
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 Help with System Restore




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