New
#1
I could use some help with a factory reset...
I am new to this forum and this is my first post... In light of recent events my computer has a ton of malware and spyware for the second time now... The first time I was able to go in and just go to control panel and factory reset it by clicking the option... now it no longer exists and It says I need a point to go back to... but I just want it clean and wiped, I went back to before I got the virus and it was still there after I restored it to that point so it was unsuccessful... How do I go about doing this with a complete system restore without using a point, I do NOT have an original disk with my OS because it came pre-installed with Home Premium... Any help would be appreciated!