Windows 7: Dell Datasafe Restore and Emergency Backup not showing on reboot

My girlfriend gave me her laptop to fix. I'm rebooting a dell Inspiron 1545. I hit F8 when starting up, click "repair your computer", click next with "US" selected. now here is where my issue is, i got a screen to pick a windows 7. I picked both and neither have the dell data safe recovery and emergency back up option. Anyone have any ideas what to do to restore this laptop to it's original factory settings?

Hi tankcramer,

Welcome to Seven forums.

Factory restore and Dell Datsafe Restore are two different options for restoring the system. You are trying to restore the system using Factory restore.

Check this link below for Factory restore:

http://dell.to/12PHD5J

And this one for using Restoring using Datasafe if you have created a image backup earlier:

http://dell.to/10JuH9t

Keep us posted with the results so we can advise you further.

i restarted the laptop. hit f8. and there's a pop up window saying. "windows cannot find a system image on this computer" telling me to attach back up hard drive or insert final dvd from a backup set. I talked to the owner of the laptop and she said that she tried to reboot it herself and now she got it stuck possibly. is there a way i can download the repair disc or final dvd from backup set from dell?

Hi tankcramer,

Please check this tutorial which would be helpful in resolving this issue:

Troubleshooting Windows 7 Failure to Boot

Also, if you wish top request the backup discs for your system then visit this link below:

http://dell.to/Zj7oHA

Keep us posted with the results so we can advise you further.