Startup repair after "Windows is Loading Files".Cant start safe mode


  1. Posts : 1
    Windows 7 Home Premium 64 bit
       #1

    Startup repair after "Windows is Loading Files".Cant start safe mode


    This is my first time being on these forums. If this is the wrong place to post about this, I apologize in advance.
    Background on how this all started
    vvvvvv
    I have a hp pavilion dm4 laptop with windows 7 home premium OS. This laptop is about a year and 2 months old. Warranty has expired. 2 months ago, my laptop started making this loud fan noise. I checked the CPU's temperature through software and it was at 78 F (which i thought was normla). I decided to sit my laptop higher by stacking books underneath it. I dropped the laptop on accident because I was sweaty and nervous. The fan noise stopped. That caught my attention. Every time the fan became loud, my FPS for the games I was playing lowered. That made me mad and frustrated. I remembered once the laptop was tapped a little, the fan would stop and my performance would go back to normal. The tap eventually progressed into a light smack then to a hard smack. I smacked my laptop everytime this happened because of frustration (Im 15 and i do dumb things a lot). Last week, the fan just continued and would never stop. I didnt stop smacking it either.
    Situation
    vvv
    So today, I tried to smack the laptop as little as i could and then my laptop froze. It stayed frozen for about 1 minute. Then I restarted my laptop. When it was rebooting, I saw a screen I have never encountered before; "Windows is Loading Files Screen". I waited patiently and the fan of my laptop continued to be loud. Then, for about a second and a half, i see the Windows is starting screen but there is no windows logo. Then the screen turns gray and "Startup repair" thing comes on. I waited an hour and I got frustrated and turned off the laptop by holding the power button. I restarted and Same thing happens with the loading files and startup repair.

    This is what happens when I start my laptop
    1.Windows is Loading Files happens
    2. I see the windows is loading (without windows logo) for about 2 sec
    3. Startup repair happens



    I press cancel right away on startup repair to see if it would do anything. Nothing happens. The startup repair window is there and I cant do anything.
    A command prompt window is on the bottom left of the screen, but I cant type anything in there.

    I cant boot to safemode, and I have a lot of data that isnt backed up or saved somewhere else. I dont want to loose this data.

    What must I do?
    What is the safest way to get back on to the desktop and get back to my normal activities?
    Help.

    I will try to look at this thread as much as i can refreshing it and all.

    Thanks
      My Computer


  2. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #2

    Welcome to the Forum.
    It sound like the first problem is overheating. This can cause many more problems all by itself.
    If it was my laptop I would take it apart and clean completely. I would also check the operation of the fan. (If in doubt replace the fan).
    If you don't feel comfortable taking the laptop apart and cleaning I would take it to a shop.
    You must not use the laptop until the cooling problem is solved.
      My Computer


  3. Posts : 1
    64 bit
       #3

    I have the same problem I am willing to do a system restore but my concern is my files. I haven't backed up any and my dvd drive is not functioning
      My Computer


  4. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #4

    A system restore should not damage your files.
    Read through this Tutorial by Brink.

    System Restore
      My Computer


 

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