Can't open system recovery?

ICIT2LOL · 18 Oct 2013

TyGuy96 said:

Anak, I think the link you provided is for HP Mini 110-1000 CTO PC. I think I need one specifically for my mini. I tried looking for it, but couldn't find the right one.

Slarty, when I typed in "bcdedit /export C:\BCD_Backup" into cmd, it said "The store export operation has failed. The system cannot find the path specified."

I moved on to step 8, but when I clicked system restore, it said I need to specify which Windows installation to restore.

Should I move on to step 9?

ICit2lol, how can I check what form of BIOS I have?

Have a look here am on way out or I would type it up:)
Find Your BIOS Version the Really Easy Way

Anak · 18 Oct 2013

TyGuy96 said:

Anak, I think the link you provided is for HP Mini 110-1000 CTO PC. I think I need one specifically for my mini. I tried looking for it, but couldn't find the right one.

This link describes Roxio BackOnTrack 3 Disaster Recovery Boot Utility (BOT3) and updating to win7: Roxio BackOnTrack 3 [complete guide]. - HP Support Forum - 564483

TyGuy96 said:

Slarty, when I typed in "bcdedit /export C:\BCD_Backup" into cmd, it said "The store export operation has failed. The system cannot find the path specified."

Strange, my system said the same when I tried using bcdedit. It finally responded when I just typed in bcdedit.

TyGuy96 said:

I moved on to step 8, but when I clicked system restore, it said I need to specify which Windows installation to restore.

Should I move on to step 9?

Did it give you a choice, how/what were you to specify?

Remember Ty, Details! We need Details. A detailed description from the 1071 after you try something from us or you can be significant.

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ICit2lol said:

TyGuy96 said:

ICit2lol, how can I check what form of BIOS I have?

Have a look here am on way out or I would type it up:)
Find Your BIOS Version the Really Easy Way

Note

It needs to be re-affirmed that a great part of TyGuy96's problem involves the fact that he cannot boot into windows, and this has severely limited the use of certain utilities that may have helped in reaching a quicker resolution to TyGuy96's situation.

The quick web IOS app can run from the HDD, but Windows will not boot when he tries to close quick web. He can however use the CMD prompt and see the BIOS.

Ty. I tested this by using a CMD prompt, and typing in msinfo32, touch Enter or Return on your keyboard.

If it responds you should see a Windows, System Summary window open on top of the CMD window.

At the 10th entry down the list you should see "BIOS/Version/Date", see if you can left click on it (to highlight) then go up to Edit on the menu bar and click on copy, this is what I have: BIOS Version/Date American Megatrends Inc. P01-A0, 11/17/2009.
I want to see if the 1071 will work simple Windows CMD's

If it won't copy you will have to manually copy it and type the value for "BIOS/Version/Date" into your next reply.

From there we should be able to ascertain for ICit2lol whether or not your BIOS (a generic term) is BIOS, EFI or UEFI.

Slartybart · 19 Oct 2013

HP mini 210-1071CA support page: HP Mini 210-1071CA PC
(had to change support region to Canada)

With regards to BIOS/EFI/UEFI: HP is a hybrid of sorts. You can download the diagnostics here: HP System Diagnostics UEFI - HP Mini 210-1071CA PC
but it is not required to boot and can be placed on a Flash drive. It is diagnostics only.
In other words, it is a std BIOS - no special considerations for UEFI.

I'd like you to run the HP diagnostics from BIOS, see Setup Utility Menus / Diagnostic Menu in http://h10032.www1.hp.com/ctg/Manual/c02182682.pdf
It might be helpful to run the advanced diags as noted above, but let's just try the std.

Then it will be very helpful to see what Partition Wizard can see: Boot partition manager from USB Flash disk directly to manage disk partition - Partition Wizard Bootable Flash Drive.
So yes please go to step 9 - post a snapshot as described

You're doing great Ty, with a very difficult troubleshoot (everything has to be addressed from a standpoint of HD access limited to Command Prompt - where nothing seems to see the disk - and HP QuickWeb and no OD installed)

Bill

TyGuy96 · 19 Oct 2013

Alright, so I tried using Roxio BackOnTrack 3, and got it on a bootable usb, but I couldn't select a drive image, because Roxio isn't installed on the mini, it's on my desktop.
Also, I accidentally formatted and put Roxio on my HP_Recovery drive instead of my usb

any idea on how I can get those files back?

Typing in bcdedit after bootrec.exe gave me the error:

The boot configuration data store could not be opened.
The system cannot find the path specified.

The system restore didn't give me an option. I think it might be because I chose the highlighted option in the picture below.

As shown in the picture, there were no system images to select.

Typing in msinfo32 into the cmd prompt returned:

'msinfo32' is not recognized as an internal or external command, operable program or batch file.

I ran the Primary Hard Disk Self Test, but a window popped up saying "Replace Hard Disk 1" [OK].
The memory test just said "Memory Test Pass"

I moved onto step 9, but the Partition Wizard doesn't look the same?

Slartybart · 19 Oct 2013

As far as overwriting your HP Recovery flash drive.... you only get to make one copy.

HP might supply media to you if you explain that the hard drive failed before you could make media on the 1071. Don't worry about that for now - you still have the Win7 install media on a flash drive, yes? We'll need that to do windows startup repairs after we fix your drive partitioning.

If we can... the diags said the disk failed, but let's try to resolve it. There's a chance that the drive is failed or failing, the decision to replace it afterwards will be your call - it's your data.

Your 199 MB system partition is logical, should be primary

Before going any further, take a look at the 1010 partitioning (in Partition Wizard) and post a picture. I just want to be sure the mini /quickweb stuff isn't a bit wonky.

If the mini 1010 looks the same, I'm stumped.

I expect that the on the mini 1010 (PartWiz displays info differently, but the concepts are the same)
* 199 MB will be (System, Active, Primary)
* 136.72 GB will be (Boot, Page, Crash, Primary)
* Recovery
* HP_TOOLS

TyGuy96 · 19 Oct 2013

Slartybart · 19 Oct 2013

Ok, that's what I expected... good.

On the 1071
Delete the 199 MB partition: How to Delete Partition with partition manager? Partition Wizard Help
Create a new 199 MB primary partition: Create Partition help of partition software - Partition Wizard.
- NTFS
- label System Reserved
- no drive letter

Rebuild MBR on Disk 1: How to Rebuild MBR with partition manager - Partition Wizard Rebuild MBR Help
Make the 199 MB partition the active partition: How to Set Active/Inactive partition with partition magic? Partition Wizard Help

Then boot with the Win7 install flash - select repair and follow this tutorial: Startup Repair

Hopefully PartWiz or Startup Repair will have down the work for you, otherwise I'll have to come up with another utility to fix the boot.

Bill

TyGuy96 · 19 Oct 2013

So I'm guessing the 'Create As' section should be 'primary' and the 'Partition Size' is 190, while the others are 0?

Slartybart · 19 Oct 2013

190?

Primary, NTFS, 199 MB (0 before, 0 after)

If it forces you to give a drive letter, it won't matter, you can remove the drive letter later.

Post a picture, I'm not sure what the "others" are.

Looking at the PartWiz instructions, I gave you the pertinent information.

It should be 199 MB - and the size and location should match that.

I'll be crashing soon

it should NOT be 190 (0 before, 0 after)

TyGuy96 · 19 Oct 2013

Sorry, I meant 199.
So I did all that, applied the changes, and rebooted with the windows usb.
I ran startup repair 3 times without it finding anything. It says the root cause is "A hard disk could not be found. If a hard disk is installed, it is not responding."