Restore Completes But Files Do Not Appear


  1. preciousjeni
    Posts : 3
    New York
       New #1

    Restore Completes But Files Do Not Appear


    I backed up to a WD external drive and have gone through the process of restoring my old files following a fresh install of Windows 7.

    The restore process runs with no problems at all, but after completion, the files don't appear anywhere. I can see them zipped up when I go directly into the WD external drive. Also, I'm able to restore "Public" files, but the "User" files won't restore.

    If all else fails, I'm going to have to individually unzip each folder and manually place it in the right location.

    Anyone ever heard of this problem?
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  3. Brink
    Posts : 72,046
    64-bit Windows 11 Pro for Workstations
       New #2

    Hello Jeni, and welcome to Seven Forums.

    I'm sorry to hear that your backup doesn't appear to contain your files. Did you have an option to select a backup from a different date that may contain them instead?

    If all else fails, then yeah you could manually extract the files in the backup if they are there.

    Backup - Manually Extract Files from in Vista & Windows 7

    If you happen to also have a system image, then you could also manually extract the files from it as well.

    System Image - Extract Files Using Disk Management

    Hope this helps for now, :)
    Shawn
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  4. preciousjeni
    Posts : 3
    New York
    Thread Starter
       New #3

    Thanks Brink. I did try a different date. Still no luck. Thanks for the links!
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  6. Brink
    Posts : 72,046
    64-bit Windows 11 Pro for Workstations
       New #4

    Where you able to find your files manually?
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  7. preciousjeni
    Posts : 3
    New York
    Thread Starter
       New #5

    Oh yes! Everything is restored and in working order.
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  8. Brink
    Posts : 72,046
    64-bit Windows 11 Pro for Workstations
       New #6

    Great news
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