why do my Restore Points keep disappearing?

....well, that was 4 hours of nothing as you can see.


So where to now? ... but I'm ready to give a fix a go.

Frustrating ...

Brink said:

Hey Tony, :)

Do you have any other utility type programs installed that include a restore point management feature?

Do you dual boot with another OS? If so, then that could be why.

If you turn off system protection, it would also delete all restore points.

The reason why the latest restore point is grayed out in CCleaner is that by default only up to all but the latest restore point can be deleted.

To be safe, I would also recommend to keep an updated system image. It's more reliable than restore points.

Backup Complete Computer - Create an Image Backup

...this is how things look after the NTI Backup...and somehow, it all looks so wrong!

Somehow, my Tony-PC Folder has ended up on the Toshiba External Hard Drive. If I work as the Administrator, can I place it back where it should be? And on that point, I've forgotten where .....advice please to correct.. Note: I have resisted all temptation to eject the Toshiba HD at this stage. What a mess!!

Brink said:

Hey Tony, :)

Do you have any other utility type programs installed that include a restore point management feature? No... but CCleaner does monitor and show current restore points available

Do you dual boot with another OS? If so, then that could be why. No

If you turn off system protection, it would also delete all restore points. Always On

The reason why the latest restore point is grayed out in CCleaner is that by default only up to all but the latest restore point can be deleted. Understood

To be safe, I would also recommend to keep an updated system image. It's more reliable than restore points. Noted

Backup Complete Computer - Create an Image Backup

Thanks for the help Shawn,

OK ... the following two different backup attempts describe the problems clearly.



So, in elevated command I ran CHKDSK/R, and then sat back and watched the grass grow. I'm guessing that CHKDSK/R must have scanned the system completely about five [x 5] times over in all, and eventually cleaned out some sectors of 'BAD' files*, before it finally finished after about 8 hours, and rebooted my Laptop.

All restarted better than it has in days, and there is none of the previously noted instability happening now. However, I will continue to monitor the situation for the time being.

I'm presuming that I should be able to access a log of the CHKDSK/R event, but have been unable to locate it. Advice please.

Cheers, Tony

* not the word used to describe the 'bundles', but I've forgotten the correct name

I am logged in as the Administrator, however, at Windows Log > Application, in the Context Menu - 'Find' is greyed out...

andrew129260;
**Let's disable system protection on all drives right now, as this will remove all restore points. Even the latest one that typically cannot be removed. Keep it disabled while we look at your machine. This way the malware (if it exists) has no where to go.** <------[B said:

Please confirm and tell me you have done this step.[/B] See my edited reply

I know you have stated that you have ran all kinds of malware scans, but lets give this one a go...

1.) Download herdprotect: (choose the portable version)

Download herdProtect - Free Anti-Malware Platform

2.) Run the scan. 1st Scan done

3.) When the scan finishes, save the results per the screenshot below. Then upload the log here.

.... will attempt this step here, next reply.

DO NOT REMOVE ANYTHING YET. I will advise if anything needs removed when I receive the log.

Attached Images

....per advice and instructions. Note: As yet I've not gone near the " ? " for settings